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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
678 Reviews

678 Reviews of Jim Norton Toyota Tulsa - Service Center

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April 16, 2024

Jim Norton Toyota is a clean facility. The staff are friendly and let you know what is going on with the car. They value our time and give us the best outcome when time is involved. From More

by LEANNA74426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The lady who checked in my car
Apr 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words, Leanna. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 14, 2024

I have trusted Jim Norton for the last 7 years. Auston has always done a great job explaining things and making the process easy. I have to leave a great comment about Frank. He's one of the reason More

by ericherman91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
Apr 15, 2024 -

Jim Norton Toyota Tulsa responded

Eric, thank you so much for the wonderful review of your experience at Jim Norton Toyota. Austin and Frank are some of the best in their professions, and we feel your review is spot on! We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 12, 2024

Excellent service and job completed sooner than expected. Super kind staff and great waiting area! More

by JENTBRILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Apr 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 12, 2024

Love the service we received both during the inspection of vehicles and the final departure with our new car. More

by KGLARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Fisher
Apr 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Take care! Sincerely, Courtney, Jim Norton Auto Group

April 10, 2024

I always receive good service at Jim Norton that's why I go there for maintenance and other auto related needs. More

by rita.dobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Rita, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

April 10, 2024

Very bad I hate coming to this place! !!!!!!!!!!!!! The people are so rude. This lady asked me you shared to come here more than you should. More

by syrentie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 11, 2024 -

Jim Norton Toyota Tulsa responded

We have no record of you doing business with our dealership, but if you would like to discuss any concerns kindly reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

April 10, 2024

We have purchased vehicles from Jim Norton for 25 years. They continue to take great care of our cars. It’s all about the quality of work and most of all, trust. I always request to work with Josh Pippin a More

by mdemp60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your loyalty to our dealership and for taking the time to write this review! Josh's service excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer and we look forward to working with you for many more years to come! Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

Honestly great service, clean, very friendly staff. Very attentive to detail. They kept me updated every step of the way More

by dylanbrixey8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words, Dylan. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

They usually can help me out with a car if mines got to stay over night and in needs vehicle everyday. More

by mnail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

Able to get a same day appointment for routine maintenance and recall notice. All staff were very accommodating, and the service completed in a timely manner. Would recommend this service to oth More

by HOLLEWOODS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

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