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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
675 Reviews
Call Service Center (918) 215-3786

675 Reviews of Jim Norton Toyota Tulsa - Service Center

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April 12, 2024

Excellent service and job completed sooner than expected. Super kind staff and great waiting area! More

by JENTBRILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 10, 2024

We have purchased vehicles from Jim Norton for 25 years. They continue to take great care of our cars. It’s all about the quality of work and most of all, trust. I always request to work with Josh Pippin a More

by mdemp60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your loyalty to our dealership and for taking the time to write this review! Josh's service excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer and we look forward to working with you for many more years to come! Sincerely, Courtney, Jim Norton Auto Group

April 10, 2024

Very bad I hate coming to this place! !!!!!!!!!!!!! The people are so rude. This lady asked me you shared to come here more than you should. More

by syrentie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 11, 2024 -

Jim Norton Toyota Tulsa responded

We have no record of you doing business with our dealership, but if you would like to discuss any concerns kindly reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

April 10, 2024

I always receive good service at Jim Norton that's why I go there for maintenance and other auto related needs. More

by rita.dobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Rita, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

Honestly great service, clean, very friendly staff. Very attentive to detail. They kept me updated every step of the way More

by dylanbrixey8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words, Dylan. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

They usually can help me out with a car if mines got to stay over night and in needs vehicle everyday. More

by mnail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

April 09, 2024

Able to get a same day appointment for routine maintenance and recall notice. All staff were very accommodating, and the service completed in a timely manner. Would recommend this service to oth More

by HOLLEWOODS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

April 06, 2024

Finally got the job done correctly. Thank you Jeff Lee for making sure it was right this time!! More

by janiceconquest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your feedback, Janice. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that Jeff was so attentive during your visit to our dealership. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

April 06, 2024

Frank and Cody were great. They helped get me the car I wanted and answered all my questions, whether over the phone, over text, or in person. I am very happy with my car and w More

by AMITP92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Eby, Frank Freer
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Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know Frank, Cody, and our team were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

April 05, 2024

Always dependable. Keeps me updated on what they are doing and what needs to be done. Bring back free cookies and brownies More

by lindanorwood810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffanie McCarthy
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Apr 08, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos, Linda! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

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