Back

Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
678 Reviews

678 Reviews of Jim Norton Toyota Tulsa - Service Center

Sort by
April 22, 2024

Service is very profeddional. The service consultant was the best. Do to a layoff i drive uber and i know cars. I am impressed with JN Toyota. Everything is top shelf. Above all t More

by geoquar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

April 22, 2024

Always have an excellent experience with the staff at Jim Norton Toyota. They go beyond my expectations to provide the best service they can. More

by davisbcjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

April 20, 2024

Josh was great kept us informed on everything Was ready in a timely manner! Service was great More

by norristrish19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos, Trish. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Courtney, Jim Norton Auto Group

April 20, 2024

As always excellent customer service. We were there bright and early they got us in and out in less than an hour. We won't use anyone else. More

by rob.demers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for this glowing review of our service center, Rob! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Courtney, Jim Norton Auto Group

April 19, 2024

Very fast and efficient service. Took less time than originally stated. I was in and out in less than an hour. More

by Ksquaredkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Courtney, Jim Norton Auto Group

April 19, 2024

Even with very little notice Auston got my vehicle in for service and arranged for Bill to take me home… great service from the moment i arrived until the time my car was finished… More

by cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

CJ, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Jim Norton Toyota's Service Department. Sincerely, Courtney, Jim Norton Auto Group

April 17, 2024

Service advisor wasn’t good at keeping customer informed. Part was supposed to be in on his day off but didn’t make it. Called him later in the afternoon the next day and he had to go find out what was going More

by donaldburks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 18, 2024 -

Jim Norton Toyota Tulsa responded

We are extremely thankful for our customers and value their honest feedback.Thank you for sharing these concerns, which are now under review with our management team.You are invited to contact our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at any time – we welcome your call. Sincerely, Courtney, Jim Norton Auto Group

April 17, 2024

Always great service department and customer service at Jim Norton. Price is reasonable and usually very quick. More

by KIMNAYDOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Apr 18, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out Kim! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Courtney, Jim Norton Auto Group

April 16, 2024

While purchasing the car Daniel was great! I highly recommend him! When I called to check on paperwork with the finance area (not Daniel), I was not pleased with the interaction and even felt More

by MB
Recommend Dealer
Yes
Employees Worked With
Chris Austin, Daniel Hill
Apr 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the honest feedback, and congratulations on your new vehicle! We appreciate hearing all comments so we can provide the best service to our customers. I shared your feedback with Todd Burns, our Finance Director as this is not in keeping with our typical customer feedback. If you would like to reach out to Todd and discuss directly, he can be reached at: 918-250-6888, todd_burns@jimnortontoyota.com. We look forward to serving you again. Sincerely, Courtney, Jim Norton Auto Group

April 16, 2024

Thank you for your great service and and more than helpful staff 10 years running. More

by tpresley0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

...
20
...