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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
677 Reviews

677 Reviews of Jim Norton Toyota Tulsa - Service Center

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June 15, 2024

Josh Pippin always is a pleasure to work with. Being from out of town I never know when I may be coming to the area at a time when I’m do service work and Josh always helps get my vehicle in for s More

by swbfireman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us! We appreciate your kind words about Josh and our service team. It's great to hear that he provided excellent service and helped ensure your vehicle maintenance needs were taken care of promptly. We look forward to assisting you again in the future at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

The service department is great, very friendly and I've never had to wait very long. I like the waiting area and access to water and hot chocolate. The only complaint that I have particularly from this tim More

by mitziekz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember his name
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We are always checking our competitor’s prices so we can offer our customers the best pricing. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

June 15, 2024

I just wasn't valued as a customer. Waited way longer than I should have, then I was our service wasn't completed, then we were lied to, the service was completed but we had to pay for More

by majdad6986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnie Plumbtree
Jun 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority. I see that Eric Cooper, our Service Manager, has been in touch with you since the writing of this review to address the concerns mentioned. You are always welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

June 14, 2024

Everything was great as always. Staffs are friendly and helpful. I would love to come back More

by linhhuynh18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sesso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star review! We appreciate your kind words about our friendly and helpful staff at Jim Norton Toyota. We look forward to welcoming you back for your next visit. Sincerely, Courtney, Jim Norton Auto Group

June 14, 2024

Took my car in for some repairs. It was expected to take the whole day. However, They called later that afternoon and told me the car was ready do go....I was informed they we able More

by pentran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Kiser
Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience, Pentran. We are delighted to hear that you were pleased with the efficiency of the repairs on your vehicle at Jim Norton Toyota. We always strive to provide quick and quality service to our customers. Please do not hesitate to reach out if you need any further assistance. We look forward to welcoming you back in the future! Sincerely, Courtney, Jim Norton Auto Group

June 13, 2024

Excellent Service. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. More

by rslknv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Hale, Zeb Freter, Auston Foster
Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for your service needs! We are thrilled to hear about your positive experience with us. Our team is dedicated to providing excellent service and timely repairs. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 13, 2024

Fast service. Nice waiting room to sit in while car is being serviced. Helpful staff More

by kirklinda37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
Jun 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for your service needs! We're thrilled to hear that you found our service fast and our staff helpful. We take pride in providing a comfortable waiting room for our customers. We appreciate your support and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 13, 2024

Very trustworthy dealership that will not take advantage of you. This place is clean, very well organized and the staff are very friendly. I would definitely recommend. More

by CHARLES.GIBSON.JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and for the glowing review, Charles! We pride ourselves on trustworthiness, cleanliness, and friendly staff. We appreciate your recommendation and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 13, 2024

I was in and out for my scheduled tire rotation and maintenance in less than 30 minutes. Everything was great. More

by chellerepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Chelle, for choosing Jim Norton Toyota for your tire rotation and maintenance. We're pleased to hear that everything went smoothly and that you were in and out in less than 30 minutes. We appreciate your positive feedback and look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

June 13, 2024

Friendly folks. Great service. Really appreciate your help with my older model and low mileage vehicle. More

by drbost09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and for highlighting our great service! We're glad we could assist with your older model and low mileage vehicle. We appreciate your support and look forward to seeing you again soon! Sincerely, Courtney, Jim Norton Auto Group

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