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Jim Norton Toyota Tulsa - Service Center

Tulsa, OK

4.6
675 Reviews
Call Service Center (918) 215-3786

675 Reviews of Jim Norton Toyota Tulsa - Service Center

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May 02, 2024

I was pleased that Mr. Cantrell was kind enough to see that I received the benefit of the dealerships veteran's discount. However, when I reviewed the service department's More

by BDTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Jim Norton Toyota Tulsa responded

Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service. Your concerns are currently under review with our management team. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

In comparison to the service department at the Toyota dealer down the street (where I bought my 2021 Camry) your service is far above theirs. My next vehicle purchase will definitely be from your dealer More

by johnson8717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

Best service and Finance department around. Rachel in service and Todd in finance are the absolute best! More

by KBreckon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business! Sincerely, Courtney, Jim Norton Auto Group

May 01, 2024

Friendly, professional service coupled with competitive pricing make for a great experience. Never really cared about going to dealers for service, but feel very comfortable. More

by JAKEFLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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May 01, 2024 -

Jim Norton Toyota Tulsa responded

Jake, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

May 01, 2024

Took a little longer than expected but they had to put new brakes on the front. More

by vmshipman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Reimbold
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May 02, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your feedback. We're glad our team was able to provide you with an overall positive experience and appreciate your patience for the extended wait that you encountered. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

April 30, 2024

They did the oil change & tire rotation quickly and ran my car through the csr wash. More

by biker1bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

April 30, 2024

Have always had good service. However, the coffee in the lounge area is pretty awful. More

by CREMIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Michael She
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May 01, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department. We are glad that we could provide an overall positive experience and appreciate your feedback. We appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let us know if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

April 30, 2024

The maintenance on my car was completed in the expected time.that David said it would be done. More

by pmeier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!\ Sincerely, Courtney, Jim Norton Auto Group

April 29, 2024

Jim Norton Toyota has a great service department and crew, and a great sales staff . More

by JEROD.COX71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Jim Norton Toyota Tulsa responded

Jerod, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

April 29, 2024

David is the BEST! ! Won’t go to anyone else! His knowledge gives me peace of mind. More

by JAN4HAWKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us, Jan! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy David was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

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