Jim Norton Toyota Tulsa - Service Center

Dealership is great. Service advisors could be a little more knowledgeable about service. Very friendly and try to be helpful Service advisors could be a little more knowledgeable about service. Very friendly and try to be helpful More

The service is the best. Customer service is always 100%. My only complaint would be the cost of car repairs. Customer service is always 100%. My only complaint would be the cost of car repairs. More

They did not tighten the oil filter tight enough and it leaked so we had to fix it our selves. Not good service this time. leaked so we had to fix it our selves. Not good service this time. More

From the moment I discovered we unfortunately purchased a car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota w car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota with a limited budget and much apprehension. After all, we just bought a car from the Collinsville dealership (not Jim Norton dealership), and the entire experience we felt ran over. As soon as we met with the repair department at Jim Norton Toyota we had zero concerns about trusting them with our vehicles care. We were immediately treated like family and explained all processes and fine details so we had no leftover questions or concerns. They gave us a choice of a wonderful rental and already emailed and printed the rental policy before I could email ask. The care the rental department took in walking and noting existing damage truly blew me away! While our vehicle was being worked on, they updated us throughout the process and even gave us names of the kind individuals handling our vehicle repairs. They walked us through the insurance claim process and worked hand in hand with our insurance provider to make sure we had zero out of pocket expenses! As a college student and homeschooling Mom this was such a blessing for our family. The repair department manager was also aware of our vehicle and treated us with great care and attention. I found out the individual in charge of our repair had a handwritten note under his keyboard to help us address questions we had through the process and to update us as the previous Collinsville dealership we purchased the car from was prolonging our repair process. When our vehicle was finally repaired we have complete confidence in the repairs and like the initial drop off, the pick up was 10 minutes in total. I will going forward use Jim Norton Toyota for all my vehicle repair and buying needs. We purchased 2 vehicles from them vehicle and I personally regret trying out a new dealership in Collinsville. There is no comparison as Jim Norton will beat out any competitor with the loving care they show each customer. At the end of the day, I learned “if it’s not broke, don’t fix it”, and “if it is broke, trust Jim Norton Toyota. Thank you Jeff Lee and especially Joey who treated us like a family friend instead of just another customer. For that, I can’t thank you enough! It made it all kinda fun instead of stressful! More

Jim Norton Toyota has always been the best service department for our Toyota. Not pushy, and very informative on what's best for our car. Much appreciated! department for our Toyota. Not pushy, and very informative on what's best for our car. Much appreciated! More

The atmosphere at Jim Norton Toyota is great from the moment you drop your car in the service area until you pick it up, people are friendly and polite. moment you drop your car in the service area until you pick it up, people are friendly and polite. More

This is the only place I take my Toyota. Currently Stewart is my advisor and he is very professional ! Currently Stewart is my advisor and he is very professional ! More

Very positive experience with the service department representatives, especially David Holmes. Repairs addressed the issues I was having. representatives, especially David Holmes. Repairs addressed the issues I was having. More

staff was great got what I came in for completed and at the cost the told me it would be. the cost the told me it would be. More

Everyone was friendly. Service was quick & professional. I would recommend them to others. Thank you Service was quick & professional. I would recommend them to others. Thank you More