Jim Norton Toyota Tulsa

Always on time, thorough, courteous, great communication and not always trying to sell me something I don't need. and not always trying to sell me something I don't need. More

I'll award 5 star rating; but this visit was for the service on coolant bypass valve, and this issue is affecting multiple customers who own Toyota vehicles. I'm counting on this being a RECALL and I'm service on coolant bypass valve, and this issue is affecting multiple customers who own Toyota vehicles. I'm counting on this being a RECALL and I'm keeping my receipts. Everyone employee at Jim Norton is 1st rate, knowledgeable and friendly. More

Always great service. Everyone in the dealership is friendly and helpful. I’ll definitely come back when I need service. Everyone in the dealership is friendly and helpful. I’ll definitely come back when I need service. More

I brought my vehicle in for its first 5000 mile service. The process was convenient, and all employees were professional. The customer experience was exceptional. The process was convenient, and all employees were professional. The customer experience was exceptional. More

Jim Norton has good quality service continues the good service at Jim Norton Toyota thank you service at Jim Norton Toyota thank you More

Kind employees, delicious coffee and comfortable waiting area. Always happy with any service. One unusual hiccup, after checking out, I was told the car was ready. I waited 12 min with no sign of it. My area. Always happy with any service. One unusual hiccup, after checking out, I was told the car was ready. I waited 12 min with no sign of it. My representative called again. I waited again. Finally a kind young man noticed I was still there. He took it on himself to locate my car. Not sure what was going on but he finally found it. When he drove into the garage I noticed the hood was not latched! He opened and closed it properly before I left More

Have. always been friendly respectful and takes time to answer questions and explain things when asked always been friendly respectful and takes time to answer questions and explain things when asked More

They're always thorough about keeping my car well maintained and clean. They also get things done fairly quickly. maintained and clean. They also get things done fairly quickly. More

You asked about so,done I didn’t meet. However, Chris was very helpful when we bought our car and Brian Arneecher was clear and accommodating with all our questions. However, Chris was very helpful when we bought our car and Brian Arneecher was clear and accommodating with all our questions. More

On June 1st I took my RAV4 in for an oil change at 845am. I was told it would be one hr for the service to be completed. At 908am I received a phone call trying to sell me a cabin filter for my car, which I I was told it would be one hr for the service to be completed. At 908am I received a phone call trying to sell me a cabin filter for my car, which I declined. I was told I would receive another call when my car was complete, which I never did. At 1045 I went back to the counter to check on the status of my car. I was then told that my car was ready and had been ready. There were two girls at the counter and one said “that’s who I tried calling for you.” NOONE called me, or texted me. She called the wrong number. I have a 618 area code and she called 918. I find it rather suspicious that the number can be called correctly when attempting to sell me more services but not to let me know my car was ready. This is ridiculous. Then to make matters worse, the boy/kid whoever it was that went to retrieve my car, either A) needed to shower or B) farted in my car; stunk my car up so bad I had to drive home with my windows down. This is in acceptable. I would have gone back in that day to complain but I had already been there for WAY TOO LONG and needed to get home to my toddler and husband. More