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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,301 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,301 reviews

March 13, 2024

All of my visits with Jim Norton have been great. I’m always met with friendly service and I’m kept up to date about what’s needed for my car. I won’t go anywhere else! More

by ALLIE.T.HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

Allie, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 13, 2024

Windshield got scratched but I talked to the managers, they dealt with it and made it right by me quickly. More

by JACKSON.HUNTER042097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnie Plumbtree
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Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation and we appreciate you giving us the chance to make things right. Feel free to let us know if you have any further concerns about your vehicle. Sincerely, Courtney, Jim Norton Auto Group

March 13, 2024

Very good service, but I don't have fifteen words. You should change your survey! More

by kpuckett64
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

Completely happy and satisfied with the agreed service plus an unexpected car wash as extra point. Mr. Devon Arnold was such a professional and competent in every categories that certainly made a good da More

by fisherhoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold, Devon T.
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Mar 12, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write about your experience with us! At Jim Norton Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Devon was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

Everyone is nice and they got me in and out quickly. Don’t know what else to say. More

by spencer9988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Spencer, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

All good as usual. Courteous, professional, timely, and accurate in assessment of the problem and how to fix it. Couldn't ask for more! More

by TDOVER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon T Arnold, Ezekiel Albright
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service! Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

The oil change reservation was seamless and the service was completed quickly. I am certainly pleased with the experience. More

by MATT.FOGERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Eby
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated, Matt! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

This is the best automobile dealership that I have dealt with in my entire life. More

by c.c.holt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you with the best dealership experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

Service advisor was nice, quick check in, free coffee / water, work on car was good, and fast. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words, Ray. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 12, 2024

Car came back with greasy hand prints on skid plate and hood. Not washed not vacuumed. Rotated tires (tires i bought from the dealership and paid for rotation) were not filled to same pressure when car ret More

by GTAYLOR444
Recommend Dealer
No
Employees Worked With
No name
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Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

While we pride ourselves in providing exceptional customer service, we do appreciate you sharing these concerns and are doing our best to research the specifics with our management team. We also want to adhere to our customer’s communication preferences and would be happy to opt you out of texts, calls &/or emails, simply contact our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we can address your concerns directly. Sincerely, Courtney, Jim Norton Auto Group

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