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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,301 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,301 reviews

March 15, 2024

Sales people where great mine was bill. I paid cash he got me a deal. I didn’t like the finance department trying to upsell me in what I already purchased. More

by J
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! We're glad to hear that Bill provided you with a positive car-buying experience. We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

No one was pushy. Everyone answered direct questions. I have no more to say about anything. More

by MHFORTMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Pinkerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Fabian
Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Jim Norton Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

Service time was as promised. Always a clean facility and a helpful staff. Quality experience. More

by JBTULSAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeb Freter
Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

I have been very pleased with Jim Nortin. I have used them from the tome I bought my 2014 Avalon from them. Sadly, it was totaled last year with only 44,000 miles on it. That’s when I bou More

by ILINE_JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster, Brent Durett
Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

Iline, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

Everyone was exceptionally helpful. The service was on time and I couldn't ask for better service and efficiency!!! My salesman was Jeff but I don't remember his last name. More

by ROGERHOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

Roger, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

For having an appointment at 10:00 a. m. for an oil change and regular items checked, no tires rotated it took an awful long time. I did have my air filter and engine filter changed out an More

by oluv74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Unfortunately, we cannot identify you by your username ‘oluv74’ and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

The dealership is definitely people friendly! Their customer service is top notch, warm and welcoming! More

by LEONSKILLENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Jim Norton Toyota Tulsa responded

Your compliments and kind words mean so much to us and our team, Leon! I love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

It was a good experience, it was a great experience, it was a good experience More

by STEVE.NICKLAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for putting your trust in Jim Norton Toyota, Steve! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Courtney, Jim Norton Auto Group

March 14, 2024

Always get good service at JNT. However, I had an appointment for oil change and tire rotation. I added on transmission flush and it turned into a three hour wait! Hope this has More

by bkirkland2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Jim Norton Toyota Tulsa responded

We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback. It has been shared with our management team for further review. Please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 13, 2024

Makayla was very helpful and managed to get our Camry serviced in an hour even though they were very busy. More

by wade_wardrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makayla Harmon
Mar 13, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your perfect review, Wade! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

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