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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,301 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,301 reviews

March 18, 2024

The staff is amazing and the service is great. This is the only daleshipni ever use. More

by RLPRUETT61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

The appointment was quick and efficient. The waiting area is nice too. And they have a lot of openings More

by JTMOOMAU13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

Great experience! We love the truck. We really didn’t feel pressured to buy. Thanks More

by GHASLER0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Honeycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kade Stuart, Lynn Burgess
Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

Rachel was easy to work with and addressed all of our needs. Great customer service! More

by johnwash01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us, John! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

Paid for a brand new car and it was detailed before I received it at the dealership and when I got it hard scratches down the entire car as well as the inside they offered to fix it and it came back even More

by LES1222
Recommend Dealer
No
Employees Worked With
Jacob Jennings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Detailing department 0 stars, Brandon Fisher
Mar 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your message. Please reach out to our New Car Director, Gibson Freter, at 918-250-6888, Gibson_freter@jimnortontoyota.com to discuss this further, as we cannot identify you from your review name for us to reach out directly. Thank you. Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

I shopped several dealerships for serval months and Alva was able to get me the best deal. Verry helpful and professional. More

by Daniel B
Recommend Dealer
Yes
Employees Worked With
Alva Romero
Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle, Daniel! Thank you for taking the time to write about your experience. It's great to know Alva and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

The car sales man was the best I highly recommend (Hoi) to anyone. But They're was a miscommunication on our finalized paperwork that we had to return the next day and wait almost 5 hours to resign paperwo More

by ALYSSAHRRLD.1110
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Pinkerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hoi Szeto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrien Anderson
Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review, Alyssa. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com Sincerely, Courtney, Jim Norton Auto Group

March 17, 2024

The overall process was great from checking in to the communication while my car was in there to letting me know when it was done and could be picked up. They have always taken good care of my car. More

by ostateme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 17, 2024

I only had an oil change and that was completed promptly and the staff were all friendly and courteous. More

by RETIREDPERSON
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 16, 2024

Jeff Lee was attentive and honest. He didn't exaggerate the issue when the car only required a scan. I appreciate dealing with Jim Norton Toyota, my preferred dealership. More

by msbuitrago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
Mar 18, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

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