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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,301 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,301 reviews

March 20, 2024

Everything was fast and efficient, from check in to service to check out. Large and comfortable waiting area. Appreciate the video review of the vehicle by the technician. More

by COOKJRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

It was excellent experience in timing and service. I would recommend jim norton toyota to others. More

by khloud975
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

Always eager to help, friendly, courteous. I’ve never had a complaint that they weren’t able to fix. More

by brynnpage
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Bill Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnie Plumbtree
Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us, Brynn! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

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by unknown
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the great rating! We're pleased that everything went well for you. Sincerely, Courtney, Jim Norton Auto Group

March 20, 2024

jeff told me that there would be no charge for the service. when i checked out there was a 37.00 charge More

by MMWW9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate the time you took out of your day to provide this feedback. At Jim Norton Toyota, our goal is to provide nothing short of a 5-star experience for all our customers. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 19, 2024

Always great service. I appreciate the attention to detail and the quick service every time. More

by STARRCA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Coats
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 19, 2024

Went well and was on time. Being able to use wifi helps with keeping up on business while you wait. More

by karlawalters
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate your marvelous feedback, Karla. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

Excellent service per usual from David and Earnie. They got me done in less time than expected and everything was fixed perfectly. More

by jaqburdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnie Plumbtree
Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know David and Earnie went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

I have been a true blue customer of Jim Norton Toyota since 2003. I have always been treated with respect and complete honesty when I bring my vehicle in for maintenance. My late husband had 2 Toyota Tun More

by SUSANNICELY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Susan, thank you so much for your feedback as well as your loyalty! We appreciate building long-term customer relationships and we truly value your business. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 18, 2024

The team was friendly and I was taken care of fast and they even helped me with coupons. More

by falerdonna
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
Mar 19, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Take care! Sincerely, Courtney, Jim Norton Auto Group

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