Jim Norton Toyota Tulsa

Overall, a good experience but I had an issue upon payment for the service appointment. The cashier, Rachel, was going to incorrectly charge me for a tire rotation when the rotation should have been f payment for the service appointment. The cashier, Rachel, was going to incorrectly charge me for a tire rotation when the rotation should have been free because I had purchased my tires from the dealership. The service advisor, Auston Foster, was aware of the complimentary tire rotation and confirmed this upon my checkin for the service. After checking, Rachel realized that there should have been no charge for tire rotation and deducted this amount from the original invoice. This is a problem with the payment process at the dealership when the service advisor, who has knowledge of the customer's past service experience, relinquishes payment duties to a cashier, who is not aware of the customer's past service experience.. While I realize this process makes less work for the service advisor, it is not beneficial for the customer. Fortunately, I reviewed the invoice and caught the overbilling before final payment was made. Buyer (customer) beware! More

Outstanding service. ....enjoyed meeting Mr. Rampp and received excellent service/guidance! Upon job completion a computer glitch threated the windshield calibration; howe ....enjoyed meeting Mr. Rampp and received excellent service/guidance! Upon job completion a computer glitch threated the windshield calibration; however, tech services provided quick guidance in solving the problem. More

They take good of my matinence. No caplaints. I'll continue to go there. And they are fast. No caplaints. I'll continue to go there. And they are fast. More

Everyone was wonderful especially Buzz as my salesman and Neng as my Business Manager . I highly recommend both!! Neng as my Business Manager . I highly recommend both!! More

Great service in a timely manner. My only criticism is that they did not wash my car even though that was on the invoice as though it was done. My only criticism is that they did not wash my car even though that was on the invoice as though it was done. More

They worked through an electrical problem in the dealership fantastically and gave us updates with a staff member. Treats were brought out dealership fantastically and gave us updates with a staff member. Treats were brought out More

Great service & waiting area so nice with comfortable, relaxing, clean with refreshments. Grateful you also rinsed off the car and vacuum the inside. relaxing, clean with refreshments. Grateful you also rinsed off the car and vacuum the inside. More

This was the first time anyone looked to see if there was an extended service plan. I’ve been paying for oil changes while on a service plan. Thank you for taking the time to finally look it up. an extended service plan. I’ve been paying for oil changes while on a service plan. Thank you for taking the time to finally look it up. More

Jeff and Zeb did a great job getting me taken care of. I have a few recalls scheduled a long with a failed trim piece, and they got me in quickly and was able to complete everything in a day. Always a gre I have a few recalls scheduled a long with a failed trim piece, and they got me in quickly and was able to complete everything in a day. Always a great experience! More

Jacob was outstanding. Felt like everyone did a wonderful job getting me into my 202r Tundra. 10/10 Felt like everyone did a wonderful job getting me into my 202r Tundra. 10/10 More