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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,301 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,301 reviews

March 27, 2024

Great service. Did not meet timeline promised, but made sure we were happy with the outcome. Made us feel like more than a number. More

by MELANIEMINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review, Melanie. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Everything was fine this time. The car being washed was nice. Would like the inside vacuumed if possible next time. More

by EREENIC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. We look forward to serving you again. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Great service. Has gotten a bit pricey. Took longer than usual to have my finished car pulled up to the drop off place. More

by DON.BRADFORD1
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review, Don. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 27, 2024

Always a great experience at Jim Norton Toyota Tulsa! Nowhere else I'd want to go for sales or service. More

by MR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly McMurphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaias Arias, Adrien Anderson
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group

March 26, 2024

The salesman were both great and very professional they were not pushy at they were great. More

by ROJO.GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly McMurphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Pinkerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaias Arias, Adrien Anderson
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Mar 27, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 26, 2024

Always completed on time and done correctly first time for the last 24 years - Excellent.. More

by bobjarrett1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rampp
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Mar 27, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department, Bob. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 26, 2024

Great buying experience. Austin kept me informed as he received new inventory. He was very helpful throughout the process! More

by NIK5
Recommend Dealer
Yes
Employees Worked With
Nicholas Craddock, Austin Cummins
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Mar 27, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know Austin and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 26, 2024

I’m not happy with customer service. I have been trying to get answers concerning my GAP Cancellation since Jan this is almost April. After driving 2 hrs to speak with someone face to fa More

by tlblack40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Montgomery
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Mar 27, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your feedback and we are terribly sorry for the delays that occurred – I spoke with Todd Burns, our Finance Director, who assured me he was able to get you an update Tuesday and happy to report the check is on its way. We again apologize for the extensive delay, as that is not typical of the exceptional customer service our customers have come to expect over the years. If we can be of further assistance, kindly reach out to Todd any time: Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com. Thank you! Sincerely, Courtney, Jim Norton Auto Group

March 26, 2024

I appreciate your promptness in check in, your courtesy and quick oil change and tire rotation. But you end the experience with a "free car wash" that leaves your car totally dripping with water all over More

by lindaktoppins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 26, 2024

Terrific and professional service! I am glad I gave Jim Norton another chance. Twelve years ago I had a terrible experience buying a car there but they have changed and are much bett More

by chrono1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. We look forward to seeing you again soon! Sincerely, Courtney, Jim Norton Auto Group

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