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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,248 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,248 reviews

March 23, 2024

My salesman was great! I never felt hassled, he was very knowledgeable of the car. The price was right. My experience buying my first brand new car with you all was t Wond More

by Crazibam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brant Gamble
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! It was a pleasure to read about your first buying experience working with the Jim Norton Toyota team. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Courtney, Jim Norton Auto Group

March 23, 2024

Was very happy with sales person. Not happy at all with finance guy. Thank you More

by smithdarrelldes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lynn Burgess
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brant Gamble
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service. Your concerns are currently under review with our management team. Unfortunately we cannot identify you by your username and kindly request you reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

They were supposed to get me a rental car for a factory warranty issue and the service representative would not return my calls until they had the part in and could fix it on the forth day they had my car. More

by MYOUNG984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Pippin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

Pleasant comfortable experience overall and associate was knowledgeable and accommodating . Facility was exceptional and inviting. More

by DRJCARABELLO23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gibson Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Tarrant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

This is where I purchased my 4Runner and they are honest and fair and when I have work done on my vehicle I have confidence it will be done right More

by waltscards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart cantrell
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

The service at Jim Norton is always fast. They do a great job. We love going there. More

by mamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

The service department was great. They were courteous, efficient, knowledgeable, and timely. Good job Jim Norton. More

by drmckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

The staff was good. Service done on time and cost was ok. This 15 word requirement is dumb More

by marilyn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience, Marilyn! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

Service was timely, less than one hour. Employees were friendly and courteous. Could not have had a better experience anywhere. More

by jd7924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

Very pleasant and made my purchase easy. The salesman was very helpful and contributed to my decision to purchase a vehicle. More

by RTM9640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brant Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Arneecher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Courtney, Jim Norton Auto Group

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