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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,248 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,248 reviews

March 25, 2024

Fast, efficient and professional! It was a speedy process to get my vehicle checked in...the pit crew concept was expeditious and thorough...and everybody I talked to was very court More

by SCOTTEASTEPP59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

We have always bought our vehicles from Jim Norton Toyota. Always good cars and service More

by CSWIN32
Recommend Dealer
Yes
Employees Worked With
Eric Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrien Anderson
Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business! Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

Friendly and on time with a pleasant environment to wait on your vehicle. No complaints! More

by saldridge0509
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

The greeted me upon arrival and advised me of the process and kept me updated on when my car would be ready. More

by pabanzhof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

Great service. Too many kids running the drive bay. Will continue doing business with JN. More

by RBMGHAVAMI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the feedback and we are happy to hear you received great service! We appreciate hearing all comments so we can provide the best service to our customers. We do ensure all of our service team members are fully trained and ready to provide exceptional customer service. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

Appointment that was made was canceled due to a mistake on the dealerships end, my VIN was tied to another customers vehicle due to a clerical error, it took 2 hours for an oil change, and then I was charg More

by HOOPBRUCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. Unfortunately we cannot identify you by your username and kindly invite you to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

March 25, 2024

Great experience - everyone was friendly and helpful- money well spent. Looking forward to future visits as needed. More

by kevinnmatthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Sesso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
Mar 26, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience, Kevin! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

March 24, 2024

Dealership used to vacuum car after service was completed . Now this “nice touch” is absent More

by LAPORTETULSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 24, 2024

Your people are friendly and very curtious. Always informative and happy. Always prompt to help you when you get to the service desk. No hesitation. Very respectful. More

by vetern69vet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 23, 2024

I would highly recommend this dealership to my friends and family. They were helpful and I am pleased with my purchase. More

by JOYJETT5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SETH EDWARDS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Reimbold, Nicholas Craddock
Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

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