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Jim Norton Toyota Tulsa
Tulsa, OK
3,252 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989.
When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you.
We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,252 reviews
January 02, 2012
I have owned my Tacoma for about three weeks now, and I am 100% satisfied with my purchase from Jim Norton Toyota in Tulsa. I dealt with Laura Morse for about three weeks, trying to nail down EXACTLY what am 100% satisfied with my purchase from Jim Norton Toyota in Tulsa. I dealt with Laura Morse for about three weeks, trying to nail down EXACTLY what I wanted/needed vs. what was available/price. Laura was more than willing to help fulfill my needs, and I will be visiting her again when the time comes for my wifes car to be replaced! Thanks Laura/Jim Norton Toyota! More
by Todd Lester
December 22, 2011
Robert was by far the most professional sales consultant we have experienced. We have purchased four vehicles from your dealership. Our overall experience in the dealership was outstanding. we have experienced. We have purchased four vehicles from your dealership. Our overall experience in the dealership was outstanding. More
by gary l j
December 19, 2011
When we were in the market for a new car, everyone we knew told us Jim Norton Toyota was the best and they were right. We had first emailed in for a quote on a new Corolla and Richard had emailed us back knew told us Jim Norton Toyota was the best and they were right. We had first emailed in for a quote on a new Corolla and Richard had emailed us back right away even though it was almost 11pm at night! We decided to go in and test drive a couple of Camry's and ended up with a 2011 with 7,000 miles. I love it! They told us the best deal they could make on the car, which is the same they offered another couple who were looking at it. Luckily we bought it first. :) The sales manager, Ramey, was very nice and so was Thomas who was the finance manager. Overall we had a great experience and would definately buy here again. More
by hedgesamy
Employees Worked With
Richard Haase, Richard Haase
December 19, 2011
I called the Dealer ship and asked if they had any Scion XB's in stock and Jim Cobb informed me that they did so I told him that I was on my way to look at the XB. I was greeted immediately and asked if XB's in stock and Jim Cobb informed me that they did so I told him that I was on my way to look at the XB. I was greeted immediately and asked if I need help when I arrived. I asked for Mr. Cobb. I greeted warmly and I told Jim that wanted to test drive the XB and XD. Jim was not a pushy or overbearing salesman he was friendly and very informative when I had a question about the vehicle. I drove the XB the XD and the Yaris. I decided on the XD Release 4.0 Pearl. Mike David took over and was very nice and friendly as well. I purchased the extended warranty, the Gap Insurance and then Window Etching. I am very excited about my new automobile and would definitely recommend Jim Cobb and Mike David to anyone I know interested in purchasing a new vehicle. More
by terrydstout
Employees Worked With
James Cobb and Mike David, Mike David
December 18, 2011
I went to Jim Norton Toyota because I found that they had a rare Tacoma that i was looking for. Boththe salesman and financier worked very hard to get me more for my trade and bring the price of the trade d a rare Tacoma that i was looking for. Boththe salesman and financier worked very hard to get me more for my trade and bring the price of the trade down. I would highly recommend Jim Norton Toyota to anyone looking for newor used vehicle. More
by smy003
Employees Worked With
Other Employees :
Buzz/Chris/Darren, Darren "Limey" Playford
November 27, 2011
This is my second review on Edmunds.com, the first was of the terrible experience that I had trying to purchase from Toyota of Northwest Arkansas. On a scale of 1 - 10 I give them a -4. Working with Jim the terrible experience that I had trying to purchase from Toyota of Northwest Arkansas. On a scale of 1 - 10 I give them a -4. Working with Jim Norton Toyota of Tulsa was terrific however. On a scale of 1 - 10, they are easily over the 10 scale. First of all, everyone knows that it is a hassle to purchase a car. From research and test drives, to offers and acceptances. Jim Norton Toyota makes this a breeze. I filled out an inquiry for a vehicle on edmunds.com and had a response within an hour from a salesman that valued my time. I let him know about the pricing research that I had completed and that I was soliciting competitive offers from local dealerships. "Not a problem", they said. Without even questioning what my best offer to date was, boom, they beat them all with their first quote. (under the edmunds.com TMV by the way). Awesome team at Jim Norton. No pressure, respectful, hassle free, NO GAMES, and an awesome coffee bar inside to boot. Hans and Will in sales, and Christopher in F&I were truly partnering with us rather than exploiting us as so many dealerships do. What a refreshing change! I will be purchasing another vehicle in the next 6 month's and it will definitely be from them. One last thing. There are two Toyota dealerships within 15 miles of my home city. I asked each of them to compete for my business and both declined to do so via phone. "Come on in", they said. "We'll win your business". In car dealership code this means, let me get you in a room where I can waste your time for hours while I constantly say, "no, we can't accept that amount". I spoke by phone and text with Will and Hans and we came to an agreement on price within minutes. No more sweaty rooms with uncomfortable chairs with the, "let me check with my sales manager" statements every time you try to negotiate a better price. Did I mention NO GAMES? Jim Norton is over 140 miles away from my home and I would drive twice that far to deal with these guys again. More
by sbrinsfi
Employees Worked With
Hans, Will, Christopher
September 02, 2011
***If I gave negative 5 stars for their Customer Relations Manager Christie Pena and +5 stars for Cody Clay - this dealership/service dept averages 1 star at best!*** Took my vehicle in on 7/18 Relations Manager Christie Pena and +5 stars for Cody Clay - this dealership/service dept averages 1 star at best!*** Took my vehicle in on 7/18/11 for repair and paid in excess of $1600 ($1200 of which was labor). 3 weeks later on 8/8/11 I had to return for the SAME PROBLEM that was supposedly repaired. On 8/31/11 I had to return a 3rd time for the SAME PROBLEM to which I was advised it was something TOTALLY different and would be another $980+ to fix (of which only $191 was the part the rest was labor). Worked with rep named Cody who in turn went to the service manager to advise of the situation. Had the mechanic diagnosed and repaired my car correctly the first time I would not be incurring another almost $800 in labor charges. The service manager agreed and advised they would repair it for the price of the part only. I truly appreciate this gesture but it reflects VERY POORLY on the mechanics and the quality of work they perform. I'm not sure how this repair is going to solve the problem because the car had an oil leak. The first 2 times it was gaskets/seals, this time it is a warped oil pump. Since my oil pump is in my oil pan I can't figure out how the oil is leaking from the car onto the driveway instead of back into the oil pan - but they are the professionals and they know best!????! The ONLY reason I took my car to JNT for service is because my husband purchased a car from them and that's where he has all his work done. I should have known when he had to return with the SAME PROBLEM on 5 different occasions that my situation wouldn't turn out any differently(his car was not properly repaired until we had Toyota headquarters involved. I'm sure the service dept chose to bandage the problem in hopes the warranty would run out so we could pay full price for the proper repair.) More
by ShaftedbyJNT
Employees Worked With
Cody/Christie Pena
July 26, 2011
Bought our used Avalon there years ago and it was a wonderful experience. Have had to use the crash/repair shop three times and each time was treated royally. One employee told me how she'd worked at a wonderful experience. Have had to use the crash/repair shop three times and each time was treated royally. One employee told me how she'd worked at another auto place but that Jim Norton was so different in a remarkably fine way. She noted his special care for individuals, telling how he and his wife handed out personally selected Christmas gifts for each female working there. Others on staff have told me what fine character Jim has. He and I are members of the same church and it's so pleasant to go out in the secular world and hear what a fine reputation Jim Norton maintains with integrity. I would not think of trading with anyone else in town. Each time my car was repaired it was finished when promised and looked good as new.Tina who is in charge, was always accommodating and helpful. Gloria Phillips More
by Gloria Phillips
Employees Worked With
Tina, her asst., Mr. Theo, people in finance, everyone
July 23, 2011
I had an excellent experience working with Jonathan, my salesperson, Hans, the service manager, and others who always seemed to be looking out for unattended shoppers. Not hovering, just being sure I was salesperson, Hans, the service manager, and others who always seemed to be looking out for unattended shoppers. Not hovering, just being sure I was taken care of. Everyone I talked to dealt with me fairly and straightforwardly. Jonathan explained how the entire Norton operation worked, from sales through service, the finance rep was thorough and professional as well, and I got the Tundra I wanted. Couldn’t be happier with the whole experience. I would highly recommend Norton Toyota to my friends and family. More
by Tundra_Buyer
Employees Worked With
Jonathan Reimbold
July 14, 2011
Rod Rayl cares about the people he deals with. He worked hard to get me a good deal on a reliable vehible that I really enjoy driving. The Jim Norton Toyota experience was, and always is, an enjoyable exper hard to get me a good deal on a reliable vehible that I really enjoy driving. The Jim Norton Toyota experience was, and always is, an enjoyable experience. They know what they are doing there... More
by acsmith25
Employees Worked With
Rod Rayl
