Jim Norton Toyota Tulsa

Very pleased with the customer service. Friendly, polite and welcoming. My family has always been very happy with Jim Norton Toyota. This will be my 4th Toyota to drive but my first brand new car from the d and welcoming. My family has always been very happy with Jim Norton Toyota. This will be my 4th Toyota to drive but my first brand new car from the dealership. This was a new experience for me and I have never bought a new car before so this proved to be both a learning and exciting experience due to the attentive and knowledgeable customer service. More

I highly recommend you work with Justin Mayer(@Jim Norton Toyota in Tulsa, OK). I was a difficult customer who did her homework and insisted on negotiating over the internet because I didn't trust a dealer t Toyota in Tulsa, OK). I was a difficult customer who did her homework and insisted on negotiating over the internet because I didn't trust a dealer to give me a fair "deal". It took me 5 months (yes, 5 months) to show up on the lot and purchase my car. Through my numerous emails and questions, Justin was responsive, professional, and patient. He answered my questions and it was unlike him not to respond in a timely manner. When we finally met, he was pleasant and he didn't change his tune once I arrived (what he agreed to in email, he agreed to in person). He was also knowledgeable about all the new electronics they have in these cars!?! More

JC Hergy was great to work with. We went to several dealers to see all the different 3 row crossovers.. The Highlander was the best choice for us and everytime we spoke with JC we felt like we were giv dealers to see all the different 3 row crossovers.. The Highlander was the best choice for us and everytime we spoke with JC we felt like we were given his full attention, without pressure. Thanks JC, you're the best! More

I am so pleased with my experience at Jim Norton. My wife and I went there on a whim to look at the RAV4 . Our first visit trip we were greeted by a friendly enough guy who turned out to be a nightmare. I W and I went there on a whim to look at the RAV4 . Our first visit trip we were greeted by a friendly enough guy who turned out to be a nightmare. I WENT BACK 2weeks later by myself to see if this was a fluke. My first vehicle purchase from here was so pleasant I couldn't beleive our experience this time. I met Frank upon arrival and immediately felt at ease. He was very attentive, patient, and discerning. He even waited for us after the dealership closed to deliver our vehicle. Thomas in finance was just as helpful. He very patiently explained the warranty and walked us through the video about the warranty. Even though the dealership was closing, he also did not rush the process or us.I know this is wordy, but I am so beyond pleased that I don't feel I can adequately express my gratitude. More

First time buyer of Toyota. Will be back for future purchases. Salesman Will Collier is the main reason. Best buying experience ever. If he didn't have the answer, he found the answer. Very happy wit purchases. Salesman Will Collier is the main reason. Best buying experience ever. If he didn't have the answer, he found the answer. Very happy with this investment!! More

Internet ease and phone and e-mail finishing to have all done before got to dealer. Was fantastic. Johnathan an Brian wentr "OUT of their way to please us. Really- Since my wife is not comfortable to drive done before got to dealer. Was fantastic. Johnathan an Brian wentr "OUT of their way to please us. Really- Since my wife is not comfortable to drive in Tulsa, and I'm out of state, My mom took her there, she cannot drive Tulsa either. So had her friend drive them. So they went "Out of their way to test drive the car with them drive it to Claremore. My wife is comfortable to drive from there the rest of the way home. So they set it up to drive the car to Claremore and get a ride back to Jim Norton Toyota- so we would be able to take the car homne! How great was that! Thanks again. Layman and Agnes More

Justin Mayer was an EXCELLENT person to work with! He was friendly, not pushy, and helped out in every way that he knew how. I came in with very specific guidelines about what I wanted in a car within a cert friendly, not pushy, and helped out in every way that he knew how. I came in with very specific guidelines about what I wanted in a car within a certain amount of money, and he tried with everything in him to get to where I would purchase my car - and I did! It was slightly higher than what I intended, but I got a newer, fully loaded car that I wasn't planning on getting for only about 500 dollars more than what I planned. Justin did an amazing job. I would refer anyone to him at any time to purchase a car! Nick was also great. He was helpful and knew his profession well. I would recommend either of them at any time to my family and friends. More

I brought my '98 4Runner in for a typical repair. The exterior hatch handle is made of plastic. It cracked and then broke so the hatch will not open. I asked them if they can fix it. The guy said they exterior hatch handle is made of plastic. It cracked and then broke so the hatch will not open. I asked them if they can fix it. The guy said they can fix ANYTHING, they are the dealer. They charge me $100 to look at it and then tell me its going to be expensive, but they promise to apply the $100 to my repair bill if I get it fixed. As an example, the service guy tells me that last week a 2004 Sequoia was repaired with the same problem and it cost around $300. After looking at my handle for an hour, they shoot me a repair estimate of around $980. I feel like I just got robbed of $100. I should have asked them if they WANTED to fix my hatch handle....because its obvious that they do not. I ordered the part for $66 from another dealer and I'll install it myself. Sure wish I had never paid JIM NORTON TOYOTA any money at all. More

They heard from a friend that I was in the market for a 2012 Tundra so they contacted me prior to 2012 Tundras being available. We swapped emails with what I wanted. They brought in real close the vehicl 2012 Tundra so they contacted me prior to 2012 Tundras being available. We swapped emails with what I wanted. They brought in real close the vehicle that I wanted and made me an awesome deal. I am very happy with the Tundra, sales and service. I would definitely recommend them over the local dealer in my area. Hunt this dealer up if you a looking for a new Toyota I don't think you will be disappointed.. More

All sales and staff were very professinal, friendly and All sales and staff were very professinal, friendly and courteous. JC, my sales person, was very helpful in explaining and setting up new features e All sales and staff were very professinal, friendly and courteous. JC, my sales person, was very helpful in explaining and setting up new features especially the Navigation system. More