Jim Norton Toyota Tulsa

Rod Rayl was very great to deal with. I contacted Jim Norton Toyota with an online inquiry and we conducted most of our correspodence in that manner as it was best for me. I appreciated that Rod worked Norton Toyota with an online inquiry and we conducted most of our correspodence in that manner as it was best for me. I appreciated that Rod worked with me on my schedule and gave NO pressure whatsoever. Rod worked hard to find us the Tundra that fit our needs and our budget. More

Working with Thomas Hector was like a breath of fresh air. Thomas is more of a consultant/advisor...NO PRESSURE, and very knowledgeable about all aspects of the vehicles and helpful about financing. T air. Thomas is more of a consultant/advisor...NO PRESSURE, and very knowledgeable about all aspects of the vehicles and helpful about financing. Thomas CARES more about his customers and their satisfaction than he does about just making the sale. He takes time to explain and makes sure you understand before you make decisions and is also there for you AFTER the sale! Thomas goes above & beyond what I have ever experienced in a car dealership. He should be given an'EXTRA MILE' Award! After working with another salesperson there, I was honestly ready to go to another dealership. From the moment I was put in contact with Thomas, I would not even consider going to another dealership or salesperson. He literally saved me and rescued the sale for the dealership. More

Overall experience was great and fun. We love our new PriusV5. However, recommend that JN to have more managers in so that customers don't wait too long. PriusV5. However, recommend that JN to have more managers in so that customers don't wait too long. More

Kevin and Nick were both very professional and courteous! Kevin worked with us from the start of the process. Nick's presentation was awesome and very informative. Usually car buying can be a hassle but Jim Kevin worked with us from the start of the process. Nick's presentation was awesome and very informative. Usually car buying can be a hassle but Jim Norton made it comfortable to say the least! More

I usually don't do the "feedback" thing, but when I get incredible service from someone, and not just above expectations but INCREDIBLE service, I want to make sure that everyone knows about i when I get incredible service from someone, and not just above expectations but INCREDIBLE service, I want to make sure that everyone knows about it. That was my experience with Laura Morse at Jim Norton Toyata in Tulsa, Oklahoma. I was looking (and I spent about 4-6 months looking around) for a 2006 or 2007 H2 Hummer that was black-on-black (black exterior with black leather interior) that had as little chrome on the outside as possible with the navigation system and the DVD player. After months of looking I finally found what I was looking for at Jim Norton Toyota in Tulsa. Since I live in Maryland, it wasn't ideal, but it was the exact match for what I was trying to find so I decided to look them up online and figure out the contact information for one of their sales reps. After looking over the available reps and their feedback which was posted up on the site (which was very convenient!) we decided to contact Laura. Laura definitely had the best feedback and so I decided to ring her up to chat about the H2. Right from the start Laura was SUPER energetic, polite, and accomodating. This being our first call I, of course, had about 500 questions regarding the car. Was it a non-smoker vehicle, what condition was the interior in, and on and on. Laura not only had the patience to answer every question, but upon my request for some additional photos of the vehicle she went out and snapped another dozen or so photos and e-mailed them to me. Now, I have purchased a ton of used and new cars over my 42 years and you always expect (well, at least most of the time) that the sales person will be responsive and you might be thinking that this was simply Laura doing her job - not even close! Laura was more than just responsive and professional, she actually made me completely forget I was dealing with a sales person. Once the decision had been made (okay, my wife made the final decision...I am all about full disclosure :-) ) to move forward with the purchase, Laura had us in touch with the finance department in minutes and it was a done deal. But what about once the paperwork had been all filled out and the deal done? The responsiveness of Laura got EVEN BETTER! We decided to have the car shipped from Tulsa to our home here in Maryland and Laura stayed at least 2 hours after her shift ended on the night the driver showed up to pick up the car to make sure the car was all loaded up and ready to go. She even texted me multiple times throughout the day of the pickup to keep me abreast of whether or not the driver had shown up and I got a text the minute he pulled out of Jim Norton Toyota with the H2. Laura's attention to detail is literally second to none. She even followed up with me on at least 3 occasions to make sure the car made it out here without any issues and that we didn't have any issues, etc. with the H2. The car was actually BETTER than she described it and I almost forgot to mention that she took the car out for a test drive to ensure that everything was functional (mechanical AND electric)...she was spot on! We were so happy we tried to ship Laura and her husband some champagne for New Years, but (and this was too bad) the state of Oklahoma doesn't allow champagne to be shipped in from any other state (well, at least from California which was our plan!). Simply put, Laura is a total ROCK STAR! If you are looking to buy a car from Jim Norton Toyota, and I can't stress this enough, YOU MUST DEAL WITH LAURA MORSE...PERIOD!!! If you don't, you simply won't be getting the absolute best car buying experience possible. Thank you, Laura!!! More

Super great guys, not pushy at all. I worked with Justin Mayer(sales guy) and Zack Pinney (finance guy). They were both honest and I did not feel pressured at all. This is our second car from this dealershi Mayer(sales guy) and Zack Pinney (finance guy). They were both honest and I did not feel pressured at all. This is our second car from this dealership, and we will probably buy our next car from them also. Fair price, honest people, great cars and sales people who are not pushy. Can you ask for anything more from a dealership? More

Rod Rayl was friendly and helpful, both on internet and in-person communication. He answered questions promptly and in detail, expediting our purchase of a new Prius. He continues to be a good contact, fo in-person communication. He answered questions promptly and in detail, expediting our purchase of a new Prius. He continues to be a good contact, following up with answers to questions and being generally helpful. More

David was super easy to work with and accommodated my requests. My car was cleaner than when I left it when it was returned to me:) requests. My car was cleaner than when I left it when it was returned to me:) More

While getting the oil changed in our 2010 Prius with 87,000 miles I thought it would be an idea to look into upgrading to a new Prius. WOW what a simple and wonderful experience. I was there before 87,000 miles I thought it would be an idea to look into upgrading to a new Prius. WOW what a simple and wonderful experience. I was there before the showroom people came in and a sales manager hooked up with me so I described to him my thought about upgrading. A sales rep came in - Rod Rayl - and we met and talked. He did something many sales reps lack - He LISTENED. Then he took me around looking at new Prius-es. We found one. I took it to my wife's office for her to see. Met with Will Franklin about the warrantee and POOF we had a new Prius. They worked out the deal for me so that the payments were about $10 more a month. But when I changed the old Prius out for the new one on my insurance my monthly insurance bill went down $20 per month. Now I have a brand new car (just like my old one but with about 87,000 miles less) for about $10 less a month overall cost and I love it. Thanks - Rod and Will along with the whole Jim Norton team. You all made it simple, fast and worth while. More

Dealing with Todd Roberts & Laura Morse & Zach Pinney was a nice experience. Todd and Laura were very positive and knowledgeable about the Camry we were interested in. They were respectful,funny Pinney was a nice experience. Todd and Laura were very positive and knowledgeable about the Camry we were interested in. They were respectful,funny yet professional. All qualities I appreciate in sales people as I was one for 30 years. I dealt more with Todd as Laura was out of town until the day we came to finalize the deal. That being said those few hours with Laura and her sparkling personality and beautiful smile certainly didn't hurt the buying process as she went with us on the test drive and kindly & patiently explained (more than once sometimes)the features of the Camry we were not familiar with. Zach too was great to work with as he had to explain over and over to me some things I was slow in grasping, but was kind and patient in doing so. All three had wonderful things to say about their job and working at Jim Norton. In the past I have always bought only one famous brand of automobile, yet if the Camry continues to impress me as much as the people at JN then I am confident I will buy there again. More