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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,248 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,248 reviews

April 20, 2024

Excellent customer service from all involved in my car purchase. Robert is great to work with. He has sold me two cars. I recommend him to others. Jim Norton is the best! More

by DEBORAH0519
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kade Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Barlow
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review, Deborah. We are very happy to hear that Robert could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Courtney, Jim Norton Auto Group

April 20, 2024

As always excellent customer service. We were there bright and early they got us in and out in less than an hour. We won't use anyone else. More

by rob.demers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for this glowing review of our service center, Rob! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Courtney, Jim Norton Auto Group

April 19, 2024

Even with very little notice Auston got my vehicle in for service and arranged for Bill to take me home… great service from the moment i arrived until the time my car was finished… More

by cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

CJ, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Jim Norton Toyota's Service Department. Sincerely, Courtney, Jim Norton Auto Group

April 19, 2024

Walked in debating about getting a new car but ended up leaving with a great deal from Isaac! More

by Fernando
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neng Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your review, Fernando. We're happy to hear that Isaac was able to find a great deal on a wonderful new car. We look forward to seeing you for your first oil change! Sincerely, Courtney, Jim Norton Auto Group

April 19, 2024

Very fast and efficient service. Took less time than originally stated. I was in and out in less than an hour. More

by Ksquaredkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Courtney, Jim Norton Auto Group

April 17, 2024

Ben was fantastic to work with! Highly Recommend him to others! Thank You! the Clary's. More

by BACLARY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Lineback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Jim Norton Toyota Tulsa responded

Clary family, we cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

April 17, 2024

Service advisor wasn’t good at keeping customer informed. Part was supposed to be in on his day off but didn’t make it. Called him later in the afternoon the next day and he had to go find out what was going More

by donaldburks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 18, 2024 -

Jim Norton Toyota Tulsa responded

We are extremely thankful for our customers and value their honest feedback.Thank you for sharing these concerns, which are now under review with our management team.You are invited to contact our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at any time – we welcome your call. Sincerely, Courtney, Jim Norton Auto Group

April 17, 2024

Right car. Right price. Great service. We had not planned to come from Kansas to Oklahoma to buy a vehicle but we are glad we did! More

by BWWELLS68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Honeycutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hoi Szeto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review and for traveling to Jim Norton Toyota from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

April 17, 2024

Always great service department and customer service at Jim Norton. Price is reasonable and usually very quick. More

by KIMNAYDOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above
Apr 18, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for reaching out Kim! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Courtney, Jim Norton Auto Group

April 17, 2024

Once the car was sold, no help afterwards. Never received any copies of my paper work, the sales person did not show me any features of the vehicle, the check was missing from my paperwork for More

by SCARAMBO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Laura Morse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Holly McMurphy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Pinkerton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo Sayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brant Gamble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Hammond, Nicholas Craddock, Brandon Fisher
Apr 17, 2024 -

Jim Norton Toyota Tulsa responded

We value our customers feedback, however we cannot identify you by your username and would like the opportunity to address your concerns. Kindly reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

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