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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,302 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,302 reviews

July 12, 2013

Great people selling great products... The auto department does a great job..very friendly from min you walk in... They make experience enjoyable and time flys bye... More

by Elton Jeans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Treasure gates
Jul 15, 2013 -

Jim Norton Toyota Tulsa responded

Thanks for your review! We're glad that you like the products we sell, and that our team has been friendly during your visits! We strive for excellent customer service, and we're glas you could see it! We hope you're enjoying your new purchase. Sara St. John- sara_stjohn@jimnortontoyota.com

July 09, 2013

Very friendly courteous. Plan to spend the day to make a deal though. Overall a very good experience. Trevor Geiger, salesman was great. Did not try the hard sell. Allowed me the opportunity to compare. More

by Mabbit
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Geiger
Jul 10, 2013 -

Jim Norton Toyota Tulsa responded

Thanks for your review! It's wonderful to hear that Trevor gave you the opportunity to compare prices and vehicles. He is great at listening to his customers and finding the perfect vehicle for them. We hope you're enjoying your new purchase! Sara St. John- sara_stjohn@jimnortontoyota.com

July 07, 2013

Tami greeted on the lot with a casual demeanor, a smile, and a light hearted comment about the weather. We had just a leftToyota dealership across town (and were in awe of the poor service). Tami inquired More

by melissaparham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 08, 2013 -

Jim Norton Toyota Tulsa responded

Thanks for your review! It's wonderful to hear that you felt comfortable working with Tami, and that she was able to show you around and find you the perfect car in your price range! It is always our goal to make sure our customers are getting exactly what they want out of their purchase, and we hope you are loving yours! Please let us know if there's anything else we can do for you! Sara St. John- sara_stjohn@jimnortontoyota.com

July 05, 2013

Robert was very pleasant, helpful and informative. He explained every item very precise and was very clear explaining things that could be understood. We walked through and looked at everything on the More

by sportz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Whittenberg
Jul 08, 2013 -

Jim Norton Toyota Tulsa responded

We're happy to hear that Robert was helpful and informative. He is great at answering all of his customers questions and helping them feel comfortable with their purchase. Customer Service is our top priority, and we're glad that Robert was able to take great care of you. Please let us know if there's anything else we can help with! Sara St. John- sara_stjohn@jimnortontoyota.com

July 05, 2013

JP Barjon gave us an exceptional experience at buying a car. He was extremely responsive and attentive. If he did not know the question he found it out very quickly. JP is very friendly and a pleasure to w More

by marniephelps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 08, 2013 -

Jim Norton Toyota Tulsa responded

It's great to hear that JP was a pleasure to work with! He is an excellent employee who truly goes the extra mile to help his customers! We're glad that our team took great care of you, and we hope you're enjoying your new purchase! Sara St. John- sara_stjohn@jimnortontoyota.com

July 02, 2013

Michael was very honest in answering all the questions I have asked him. He was very attentive and easy going that made me feel no pressure in my decision to buy. I would recommend anyone to come in and a More

by giangbaok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 03, 2013 -

Jim Norton Toyota Tulsa responded

Thanks for your wonderful review! It's great to hear that Michael was attentive and helpful without making you feel pressured into a sale. He is an excellent employee who truly cares about his customers. We hope you are enjoying your new purchase. Sara St. John- sara_stjohn@jimnortontoyota.com

July 01, 2013

this is our second lease experience with JC and there will be a third. JC made it easy the 1st time we leased and as well the second time. JC stayed in touch throughout the first 3 year lease, not to a More

by houstyrhino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC Hergy
Jul 01, 2013 -

Jim Norton Toyota Tulsa responded

Thank you for being such a loyal customer! We are pleased to hear that J.C. has been helpful to you over the years, and that he keeps in touch to make sure everything is great with your vehicle! We're happy that you decided to come see us again for your third lease, and it's great that Rod and JC were helpful and trustworthy. We hope you are enjoying your new purchase. As always, let us know if there's anything else we can help you with. Sara St. John- sara_stjohn@jimnortontoyota.com

July 01, 2013

From start to finish my experience at Jim Norton Toyota was phenomenal. It began with a "perfect fit" sales aproach by Jerrod. He was honest, forthright, and non-pressuring with my wife and I as we brows More

by TulsaTruckSean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Mike David
Jul 02, 2013 -

Jim Norton Toyota Tulsa responded

It's great to hear that our team took good care of you throughout the whole process! Jerrod, Brian, and Mike are all wonderful employees who truly care about their customers. We're delighted that you would come to us again in the future, and we thank you for your business! Please let us know if there's anything else we can help with! Sara St. John- sara_stjohn@jimnortontoyota.com

June 30, 2013

My husband and I lost our beloved 2004 Toyota 4Runner in the May 31st El Reno tornado. We knew that if we decided to buy "new" and drive something for another 10 years, then we could trust the 4Runner brand More

by kgebbia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 01, 2013 -

Jim Norton Toyota Tulsa responded

We're sorry to hear about you losing your 2004 4Runner in the El Reno Tornado, but we're happy that you and your husband are okay! We thank you for coming in to see us and taking a look at the 4Runners that we had. It's wonderful that our team was friendly and professional, and that you never felt pressure to buy. JP and Thomas are excellent employees. Thanks again for coming in to see us and we hope you are enjoying your new purchase! Sara St. John- sara_stjohn@jimnortontoyota.com

June 29, 2013

I am a very dissatisfied customer . You guys always nickel and dime me. Well you did it for the last time. I am in the tires and engine for life program , every time I come in it's always outrageous th More

by James Flatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Jul 13, 2013 -

Jim Norton Toyota Tulsa responded

James we are so sorry that you have not been pleased with our service. We have thousands of happy customers who have enjoyed the benefits of both programs you mention over many, many years. I understand that Christie Pena, our Customer Relations Manager, has spoken with you several times. Please know that when a vehicle arrives for service, we will always advise a customer of any scheduled service which Toyota recommends for their vehicle at that time, and the customer always has the option to have the service performed or not. Again, we apologize that you have not been happy with our efforts.

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