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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,247 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,247 reviews

July 02, 2013

Michael was very honest in answering all the questions I have asked him. He was very attentive and easy going that made me feel no pressure in my decision to buy. I would recommend anyone to come in and a More

by giangbaok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 03, 2013 -

Jim Norton Toyota Tulsa responded

Thanks for your wonderful review! It's great to hear that Michael was attentive and helpful without making you feel pressured into a sale. He is an excellent employee who truly cares about his customers. We hope you are enjoying your new purchase. Sara St. John- sara_stjohn@jimnortontoyota.com

July 01, 2013

this is our second lease experience with JC and there will be a third. JC made it easy the 1st time we leased and as well the second time. JC stayed in touch throughout the first 3 year lease, not to a More

by houstyrhino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC Hergy
Jul 01, 2013 -

Jim Norton Toyota Tulsa responded

Thank you for being such a loyal customer! We are pleased to hear that J.C. has been helpful to you over the years, and that he keeps in touch to make sure everything is great with your vehicle! We're happy that you decided to come see us again for your third lease, and it's great that Rod and JC were helpful and trustworthy. We hope you are enjoying your new purchase. As always, let us know if there's anything else we can help you with. Sara St. John- sara_stjohn@jimnortontoyota.com

July 01, 2013

From start to finish my experience at Jim Norton Toyota was phenomenal. It began with a "perfect fit" sales aproach by Jerrod. He was honest, forthright, and non-pressuring with my wife and I as we brows More

by TulsaTruckSean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Mike David
Jul 02, 2013 -

Jim Norton Toyota Tulsa responded

It's great to hear that our team took good care of you throughout the whole process! Jerrod, Brian, and Mike are all wonderful employees who truly care about their customers. We're delighted that you would come to us again in the future, and we thank you for your business! Please let us know if there's anything else we can help with! Sara St. John- sara_stjohn@jimnortontoyota.com

June 30, 2013

My husband and I lost our beloved 2004 Toyota 4Runner in the May 31st El Reno tornado. We knew that if we decided to buy "new" and drive something for another 10 years, then we could trust the 4Runner brand More

by kgebbia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 01, 2013 -

Jim Norton Toyota Tulsa responded

We're sorry to hear about you losing your 2004 4Runner in the El Reno Tornado, but we're happy that you and your husband are okay! We thank you for coming in to see us and taking a look at the 4Runners that we had. It's wonderful that our team was friendly and professional, and that you never felt pressure to buy. JP and Thomas are excellent employees. Thanks again for coming in to see us and we hope you are enjoying your new purchase! Sara St. John- sara_stjohn@jimnortontoyota.com

June 29, 2013

I am a very dissatisfied customer . You guys always nickel and dime me. Well you did it for the last time. I am in the tires and engine for life program , every time I come in it's always outrageous th More

by James Flatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Jul 13, 2013 -

Jim Norton Toyota Tulsa responded

James we are so sorry that you have not been pleased with our service. We have thousands of happy customers who have enjoyed the benefits of both programs you mention over many, many years. I understand that Christie Pena, our Customer Relations Manager, has spoken with you several times. Please know that when a vehicle arrives for service, we will always advise a customer of any scheduled service which Toyota recommends for their vehicle at that time, and the customer always has the option to have the service performed or not. Again, we apologize that you have not been happy with our efforts.

June 27, 2013

I purchased a used 2010 Mazda 3 from Sean Walsh and had Zach as a finance manager. After taking the vehicle home I noticed a noise in the front suspension. I took it in and found out the front strut moun More

by mntbyk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach, Zachary "Zach" Pinney, Sean Walsh
Jul 13, 2013 -

Jim Norton Toyota Tulsa responded

We apologize that you were not happy with your recent visit to our dealership. We offer a wide selection of vehicles, including an 'as is' selection which are very clearly marked. Some are older, have higher miles, etc. - but each has been given an oil change and safety inspection. Of course mechanical issues can arise at any time with any vehicle (as is or not) - which is why we clearly mark as-is vehicles as such, and the contracts are well defined at time of purchase. In addition, there is always the opportunity for our customers to bring any vehicle to the mechanic of their choosing prior to purchase. We believe our as-is vehicles are a great value to our customers, but do apologize that you had a mechanical issue after your purchase.

Jul 16, 2013 -

mntbyk responded

Customer relations tried to get my warranty to cover the costs of the front suspension but they wouldn't. After it was all said and done, Jim Norton is giving me $300 good will towards the repairs. I am still out $500 in addition to paying for the price of an excellent condition car. I got the short end of the stick but at least Jim Norton helped me out.

June 27, 2013

Blake was very helpful in helping me decide which vehicle and options best fit my needs. He allowed me to shop the way I wanted to and pushed to being shown or put where he decided. He is very personable and More

by 1JeannetteJohnsonmt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2013 -

Jim Norton Toyota Tulsa responded

Thanks for your review! It's great to hear that Blake helped you find the perfect vehicle for you, and that you didnt feel any pressure. We are glad that Cole was great to work with as well. Thanks for coming in to see us and we hope you are loving your new purchase. Sara St. John- sara_stjohn@jimnortontoyota.com

June 26, 2013

Excellent in every way!!!! Salesperson Justin Mayer was great to work with. Business manager Kord did his very best to get me the best deal possible with no high pressure at all. I really enjoyed this purc More

by Jrmcdonald
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Mayer
Jun 27, 2013 -

Jim Norton Toyota Tulsa responded

What a fantastic review! We are thrilled that Justin was great to work with and that Kord did everything he could you get you the best deal possible. Our team works hard to provide excellent customer service and we're glad you could see it! Enjoy your new purchase and please let us know if there's anything else we can help with. Sara xx. John- sara_stjohn@jimnortontoyota.com

June 26, 2013

My family had outgrown our current our current vehicle and began our search on the USAA website. We found the vehicle we desired at the Jim Norton dealership in Lawton, OK. WE attempted to call them for More

by kenmorris193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 26, 2013 -

Jim Norton Toyota Tulsa responded

We're pleased to hear that Joshua took good care of you and your family! Josh is great at going the extra mile to help his customers, and we're glad that he was able to get you the vehicle you wanted, and make the extra repairs. We hope you are enjoying your new purchase and we thank you for coming in to see us. Let us know if there's anything else we can help you with! Sara xx. John- sara_stjohn@jimnortontoyota.com

June 20, 2013

I asked for "no pressure" shopping when I decided to start looking for a new car and that's exactly what I got. Kevin was friendly and answered all my questions, sometimes the same questions More

by Mamat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 21, 2013 -

Jim Norton Toyota Tulsa responded

We're thrilled you enjoyed a no-pressure buying experience with us! Kevin will be thankful you appreciated his friendly approach to the car buying process. He is a positive addition to the Jim Norton Toyota team! If you have any further questions regarding your new vehicle please feel free to reach out to us at any time. We look forward to working with you in the future. Thanks again! Sara St. John- sara_stjohn@jimnortontoyota.com

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