Jim Norton Toyota Tulsa

A few weeks ago, I would have told anyone that asked that I absolutely hated everything involved about buying a new car. Then I had the good fortune to meet J.P. Barjon and Don Ward at Jim Norton Toyota...an I absolutely hated everything involved about buying a new car. Then I had the good fortune to meet J.P. Barjon and Don Ward at Jim Norton Toyota...and I have now changed my mind. I was never pressured into making any decision, which is a first in my car-buying experiences. Both JP and Don are friendly and very easy to talk with. Genuinely and respectfully friendly, nothing like the smarmy, I'm-your-buddy-and-here's-a-great-deal-friendly, like the auto sales industry is infamous for. Every one of my questions was important and answered seriously and any concerns I expressed were addressed. I want to make special note of Don's willingness to take care of me on more than one occasion when I showed up at the dealership unscheduled and JP was busy with other customers. Oh, yeah - I also got a very good deal with no hassle. Business Manager Nick Jones handled the paperwork once I had decided to purchase and everything was explained clearly and patiently...no pressure or rush to get through it quickly. Side story: I'm diabetic and the purchase/paperwork process extended well past my normal lunch time (not because of any undue delays in the process, I simply didn't decide to buy until right before lunchtime). While Nick is helping my wife and I navigate through the mountain of papers that is normal with the purchase of any new vehicle, my blood-glucose level plummets because I haven't eaten on time. As a result, I get the "shakes" - so badly that I am unable to sign my name. Nick brings me a bottle of fruit juice and three vending bags of various filled-cracker snacks for me to choose from. Ten minutes after eating them, my shakes are gone. Thank you VERY much for your help and compassion, Nick! I am extremely impressed with everyone I have interacted with at Jim Norton Toyota. My only criticism of Jim Norton Toyota is the dealership web site. It is incredibly frustrating to use this web site to shop for a new vehicle and I could write another 450 words to explain why...But, to be fair, just about EVERY dealership web site (and I visited several dozen leading up to this purchase) is equally terrible. Therefore, I'm not going to ding this dealer in this review just because of the numerous shortcomings of their web site - it seems to be an industry-wide affliction. Summary: Great people, great product and great experience at Jim Norton Toyota. More

We went in just to look at new cars. When we left we had purchased a Toyota Venza. Having a super salesperson like Alisha you could not leave without purchasing a new car. She is so knowledgeable about th purchased a Toyota Venza. Having a super salesperson like Alisha you could not leave without purchasing a new car. She is so knowledgeable about the product she represents. We will recommend her to all our friends. Alisha's qualities, knowledge, professionalism, politeness,and common sense an unbeatable combination. She rates a 10. More

This is the second car I have bought from JC Hergy, because he is truly an exceptional salesman. JC is easy to talk to and listens to what you want. He is not pushy and will be up front with you to giv because he is truly an exceptional salesman. JC is easy to talk to and listens to what you want. He is not pushy and will be up front with you to give the facts and the straight scoop. If you are not ready to buy, JC will give you his card and say call me when you are ready. JC will spend as much time as you need to look at the vehicles, answer all your questions and will give you the best deal available. There will be no surprises when you deal with JC Hergy, a truly exceptional salesman. More

My wife and I enjoyed JP's assistance and finding the Highlander as our new vehicle. It was SO nice to have someone that wasn't annoying us when we left. He was very helpful and was an AWESOME salesperso Highlander as our new vehicle. It was SO nice to have someone that wasn't annoying us when we left. He was very helpful and was an AWESOME salesperson. The first dealership that we went to that the salesman didn't call us every 10 minutes asking us to come back. More

We have worked with Richard Haase on purchasing 2 cars recently and also 2 back in 2009. He and the Jim Norton dealership are great to work with and we would recommend them to anyone. Richard worked to recently and also 2 back in 2009. He and the Jim Norton dealership are great to work with and we would recommend them to anyone. Richard worked to get us what we wanted and we are very pleased once again. More

I traded in my 2008 Toyota Highlander Limited for a 2013 Toyota Highlander Limited. This is the first time I've traded a car for a newer model as I usually go to a completely different car. What can I say, Toyota Highlander Limited. This is the first time I've traded a car for a newer model as I usually go to a completely different car. What can I say, I love the Highlander. Joe Krautheim was the most awesome sales person I've ever dealt with. He was patient, kind, extremely helpful, and I never felt like I was being treated unfairly. As a woman, buying a car can be intimidating, but Joe went above and beyond what I expected. I can't say enough good things about the experience at Jim Norton once I hooked up with Joe. Dealing with a sales person like Joe will keep me a loyal customer of Jim Norton Toyota. So, next time you are in the market for a Toyota, I highly recommend the Highlander (I'm on my second one), and ask for JOE KRAUTHEIM. He's the best! More

I recently purchased a Toyota Rav4. Justin Mayer was my sales agent based on my request for a person who was not a high pressure type. Justin listened to my needs and was very informative in my due dilig sales agent based on my request for a person who was not a high pressure type. Justin listened to my needs and was very informative in my due diligence in making a decision to ultimately buy from Jim Norton. More

I have been a Jim Norton customer for 7 years, so when I wanted to replace my Avalon, I was familiar with the excellent service department as well as the very professional sales staff that is employed ther wanted to replace my Avalon, I was familiar with the excellent service department as well as the very professional sales staff that is employed there. When I entered the showroom, I was approached by Michael Hoover. I was immediately comfortable with his friendly and confident manner. It didn't take very long before the depth of knowledge of the cars that he is selling became obvious. He answered my questions thoroughly and occasionally asked me questions when trying to clarify a point. I felt all through the process that Michael was being completely honest with me. If you are looking for a completely low key and friendly experience in buying a new or used car, be sure to go to Jim Norton Toyota and ask for Michael Hoover. More

Had a wonderful buying experience, as usual, with Richard. Zachary worked hard to get me a better interest rate! I will certainly buy my next vehicle with Richard at Jim Nortom Toyota. Richard. Zachary worked hard to get me a better interest rate! I will certainly buy my next vehicle with Richard at Jim Nortom Toyota. More

This was the friendliest and most helpful dealership that I have ever dealt with, from service to sales and there knowledge of there products. We came in at 4:30 and was out by 6:00, we were on our first d I have ever dealt with, from service to sales and there knowledge of there products. We came in at 4:30 and was out by 6:00, we were on our first day of vacation from Dallas and going to a family reunion in okla when our check engine light came on. Jim Norton Toyota employees had it fixed and back on the road within a hour after checking in. This was a great dealership with a top rated customer service team..... David Holmes checked us in quickly and Lee Heffner has sold me on buying a Toyota Highlander and trading in my Cadilac. Our family had a great experience! Thank you guys.... More