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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,346 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,346 reviews

May 19, 2024

Frank Freer and his management made this car buying experience such a breeze! Jim Norton is one Toyota Dealership I would highly recommend to anyone! More

by Lee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Freer
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Lee, for your kind words! We're thrilled to hear that Frank and our team made your car buying experience a breeze. We appreciate your recommendation and look forward to serving you again at Jim Norton Toyota. Enjoy your new vehicle! Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

In and out for 10,000 mile service for oil change and tire rotation very friendly people More

by KLINETD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us during your 10,000 mile service at Jim Norton Toyota. We appreciate your kind words about our service team and we look forward to serving you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Our salesman was very helpful and knowledgeable. He was well prepared and got us in and out quickly the day we came to pick up the van. More

by AGREGORY5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neng Yang, Jacob Cole
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota and congratulations on your new van! We're thrilled to hear that our sales team provided you with top-notch service and a smooth, efficient experience. We appreciate your kind words and look forward to assisting you again in the future. Enjoy your new vehicle! Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Good service, work is always done quickly! Glad the construction is finally over with. Thanks! More

by KSMITCH52
Recommend Dealer
Yes
Employees Worked With
Brandon Barlow
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your positive feedback! We are delighted to hear that our team provided you with efficient and friendly service. We look forward to working with you again soon. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Totally over priced. wanting to charge $5000.00 for repairs is rediculous. No wonder your aren't selling cars. At these prices quit selling cars and just do repairs. Way More

by JTKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Auston Foster
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review. Customer service is always our top priority. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we may address these concerns. Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Finally addressed my faulty sensor and made it right. Originally wasn’t going to replace my sensor due to “damage” but there was no damage. They made it right and replaced it for free/warranty work. Than More

by jessica_morgan36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this feedback, Jessica. We're pleased to hear that we could address and resolve the issue with your sensor efficiently. Ensuring our customers are satisfied is always our top priority at Jim Norton Toyota. If you have any further questions about your vehicle, kindly reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Initially I had an issue with service. I indicated such on my review & was contacted to rectify the issue. It was subsequently resolved. I am impressed with the response & satisfied wit More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Freer, Dakota Davis
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback, Steve. We're glad we could address your concerns and provide a satisfactory resolution. We appreciate your feedback and if you have any further questions about your vehicle, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

I buy a tacoma on friday midday, it still has to be detailed and reconditioned, finally on Thursday I get a call that it will be done at 6pm, we'll I get there and they hadn't even started to detail i More

by MCNEW.TERRY80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Craddock, Sean Ayers
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you sharing these concerns and have immediately forwarded them to our management team. We are looking into the issues mentioned and thank you again. Kindly reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Muy buen trabajo y buen servicio, buena atención al cliente desde que llega uno hasta que le entregan su vehículo. More

by nefta1811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

Total professionalism. .100% enjoyable experience..easy walkin and easy exit..truly enjoyable experience..loved it.. More

by sauceman’ truck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kade Stuart
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May 20, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the wonderful review! We are thrilled to hear about your enjoyable experience with us at Jim Norton Toyota. We aim to make every visit easy, and we are delighted you found it truly enjoyable. We appreciate your kind words and look forward to welcoming you back soon! Sincerely, Courtney, Jim Norton Auto Group

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