Jim Norton Toyota Tulsa

Outstanding no-nonsense car buying experience I was highly surprised and impressed with the level of service and professionalism during my recent purchase. I worked with Darren Playford over the I was highly surprised and impressed with the level of service and professionalism during my recent purchase. I worked with Darren Playford over the internet, who very quickly responded to a quote request. More important, he not only rapidly countered a lower competing offer, but convincingly explained why Norton was a better overall deal (not simply cost). Darren was very upfront and presented the exact out-the-door price he quoted me. I kept looking for all the typical add-ons but they were not there. Next went to Zach in finance, and I thought, okay here it comes. Again pleasantly surprised, as Zach was professional and not pushy. Amazingly, the cost remained the same I had been quoted and we were done in ~15min. Zach also did a good job explaining the service options available at Norton, and while I typically avoid the dealership for routine maintenance, given my experience during the purchase I am actually planning on using you guys for this vehicle. Would definitely recommend Jim Norton Toyota to anyone looking for a new car. More

Excellent Experience for Me!! From inquiring to the purchasing of a car to the financial aspect the quality of service I received with Jim Norton was amazing. Marne Gibbs was my s From inquiring to the purchasing of a car to the financial aspect the quality of service I received with Jim Norton was amazing. Marne Gibbs was my sales person that led me to the purchase of my 2015 Rav4 that I just love! I live in Southeast Kansas and drove 2 hours because of the exceptional contact I had with Marne and her willingness to work with me and find what I wanted. Zach stepped in with the financial department and when beyond what he had to do and found me a better loan opportunity than what I was walking into the Jim Norton with with the help of Mike. Thank you Jim Norton and your wonderful employees for a painless purchase. More

Job well done at Jim Norton Thank you to Justin, Robert, and Nick for a job well done! We live in Arkansas and heard many good things about the dealership and friends in Tulsa t Thank you to Justin, Robert, and Nick for a job well done! We live in Arkansas and heard many good things about the dealership and friends in Tulsa told us we would not be disappointed. After a couple of weeks of emails, texts, and calls, we have the most beautiful Highlander Limited Platinum! Thank you Justin and Robert for going the extra mile to find the one we wanted! Everyone was extremely friendly and helpful. I must say the entire dealership is exceptionally well organized, it truly is a well oiled machine. Nick was very knowledgeable and what a plus to have his service experience during the financial process. We will stick our heads in to say hello to the guys when we drive over for service!! Thanks again!! More

Excellent car buying experience A special thank you to Todd, Terry and Kord at Jim Norton. Todd &Terry, our salesmen, worked on this deal to get us a beautiful, fair and accura A special thank you to Todd, Terry and Kord at Jim Norton. Todd &Terry, our salesmen, worked on this deal to get us a beautiful, fair and accura tely priced vehicle. Great customer service from Todd Roberts. He went above and beyond even so far as to fill the tank up and vacuum and detail the car himself. Kord beat our banks financing and gave us a financing offer which we could not refuse. Impressive team work!! More

Thank You Hijinio And Todd My wife and I like so many other people went shopping for a used car - going from one car dealer to another to find the best deal. Our first stop was My wife and I like so many other people went shopping for a used car - going from one car dealer to another to find the best deal. Our first stop was Jim Norton. We should have stopped there and saved ourselves a lot of aggravation. I figured that if you pulled up to a used car dealership you would have several reps pushing through the door to get your business. That was not the case. When we did find someone to help us they either seemed burned out or was trying to sell us something outside of our budget. At one dealership we went to the rep took us to a back lot where they had the car we were looking for. As we were walking back to our car to discuss what we had found we saw the sales manager reprimanding the rep for taking us to the other lot. On the other hand, Hijinio our rep at Jim Norton Toyota found us two cars that fit our needs. A day later he called us thanking us for just dropping by. A few days later we went back to Jim Norton to seek out another car that we had not considered. That day Todd found exactly what we wanted at the price we could afford. Thank you Hijinio and Todd. You made our car buying experience (I can't believe I am saying this) enjoyable. We love our new (pre-owned) car! More

Terrific! My husband and I both got the vehicles we wanted. Richard Haase went above and beyond to assure we were once again satisfied customers. (These are our My husband and I both got the vehicles we wanted. Richard Haase went above and beyond to assure we were once again satisfied customers. (These are our 3rd & 4th vehicles we've purchased through Jim Norton Toyota.) Our previous Toyota was a victim of the icy roads and so was in the Collision Center. I was already considering a new Toyota Camry so this just helped me decide it was time. Richard and Zach helped make that transition go as smoothly as possible. We had already made most of our decisions by shopping and comparing vehicles on their website. My husband had selected a Tacoma on the website and it was in stock when we went to the dealership. More

Great Experience I was looking for a new Truck and the guys at Jim Norton Toyota got me just what I wanted. I ordered a new Tundra, and was told it would be in on Mar I was looking for a new Truck and the guys at Jim Norton Toyota got me just what I wanted. I ordered a new Tundra, and was told it would be in on March 9th, but it actually showed up early. How many times does something EVER get delivered early??? It was exactly the vehicle I thought it would be. The sales guys were great to deal with and was a very easy process to drive off the lot with exactly what I wanted...5 stars all the way! More

Great Service Department! Mr.Holmes and his crew are always so helpful and go out of their way to make sure we get the best service for our truck. We really appreciate that! Mr.Holmes and his crew are always so helpful and go out of their way to make sure we get the best service for our truck. We really appreciate that! More

From start to finish this was a great experience! All of the staff that we dealt with from sales to financial were knowledgably, friendly and went the extra mile to get us just the car we were happy w All of the staff that we dealt with from sales to financial were knowledgably, friendly and went the extra mile to get us just the car we were happy with. Also, your service department over the last 11 years with our 2004 Camry was a large reason why we started Jim Norton Toyota when looking for a replacement for it. Would recommend Jim Norton Toyota to anyone looking to purchase a new or used vehicle. Jim S More

Poor Service From The Start I was fortunate enough to get the worst salesman a the dealership. JC was not very helpful, seemed like he hated his job, and it was bothersome to neg I was fortunate enough to get the worst salesman a the dealership. JC was not very helpful, seemed like he hated his job, and it was bothersome to negotiate price on a vehicle. Didn't fill up the car, which was a half tank of gas, (approx. $7 in a prius). He did not provide me with paper floor mats when requested due to the weather (it had snowed). JC sold me the car with only one key with the car. When asked about it he stated he would look for the key. It took me several calls, and him 2 weeks later to say they would cut me a new key. Fast forward to the key making. I met with Dave to drop off my key to have it programmed and cut. It took them 4 hours to cut the key and program the keyless entry. A 10 minute process somehow miraculously took 4 hours. Once the key way done, Dave decided lunch was more important than making sure they key was completed and I got the necessary items. He left the keyless entry with a young lady, who had no idea what was going on as Dave gave her no instruction. It took the lady an additional 30-45 minutes to find the key since only the keyless entry was left behind the counter. This was after I refused to allow her to mail it to me, as I had waited 4 hours for a key. Since December I have put 5k miles on the car, and I purchased the oil change program they offer. Which they sent me pre-made vouchers to bring in the car for oil changes within 1k miles on the voucher. When I scheduled an oil change within miles as stated on the voucher, I met with Sean at the main desk. The first 10 minutes was me arguing with him about how the maintenance light was on and the car needed an oil change. He stated the maintenance light came on due to it needed a tire rotation at 5k miles and that I could come back at 10k miles to get the oil changed. After arguing and finally telling him that I wanted the services stated on the voucher, he finally agreed to go ahead and have them change the oil on the vehicle. What a nightmare, every step of the way with this dealership. My finance worker was Joshua Casey, and at first he seemed genuine and like a good worker. Well I bought my care in December, and in January my paper tag expired and I had not received the title or the loan information. After multiple calls and messages, I finally got ahold of Joshua. He had no idea why the loan had not been processed or why I didn't have the title. He said he would look into it and call me back, which he never did. I ended up speaking with his supervisor a few days later, his name was Mike. Mike stated the title had two names on it and was missing one of the signatures from one of the owners who lived in another state. He told me they sent a power of attorney on Jan 1. to get the title take care of. Josh assured me if I resigned the contract they would issues a new paper tag and it would be complete before Feb, which is when the new paper tag expired. Here I am in Feb. and the 2nd paper tag has expired and they still do not have the title complete. I could not get ahold of Josh Casey again, and this time I was forwarded to a woman named Kim Hendrix. This was only after I threatened to have my attorney to contact them, since no one wanted to call me back. Kim Hendrix has been on the only one who has called me back consistently and kept her word. I still have not heard back from Josh or his supervisor or JC. However, at first Kim acted like the whole ordeal was not the dealerships fault, and almost seems to point the blame at me at times. Until I stood my ground and pointed out it was not my job to verify the title of the car before I sell it. Kim has been in communication and tried to resolve the issue however the options she gave were not satisfactory. After going back and forth with the dealership, I had to continue to call and push towards them resolving the issues caused from their mistake, instead of them working to fix their mistake. Everyone up to this point, except Kim, acted like it was not worth their time and they could care less about the issue or me as a customer. Kim finally called me back and offered to refund me my down payment, and take the car back. Issue me a new paper tag, and pay tag and title for the car, stating the title SHOULD, (i'm not counting my chickens) be done by Tuesday. Option 3 was I could buy a new prius with fewer miles, but they were not willing to come down on the price an would only waive the paperwork fee. Which is total crap. I'm not saying they should come down 3k difference, however, I would think they would be willing to make an effort to fix their mistake, and look at coming down on the price for good faith. However, that would require them to be professional, which they have not been since the get go. I was contacted by JC to figure out if there were any different options or cars they could sell me that they have the title too. However, like usual he stated he would call me back with what he found out and never did. I have scheduled to meet with Kim Hendrix and the GM in person to let them know of my discontent and how poorly this whole experience was and how they handled the whole situation crappy. The GM seemed liked he would fix this issue but I think he was just acting like he cared so I would get out of his office. He did apologize but I doubt anything comes out of it. I requested they fix the issue so others do not have to share my experience. I decided to give the car back and get a full refund of my down payment. For me it was better to just wash my hands of the whole mess as it was taking up too much of my personal time and work time. I am only being honest to my experience and writing this to hopefully help others make an educated decision as to whether or not to use this dealership. They have lost me trust, and therefore, for me, I will not use them ever again. I know the people I have told this too have also decided to never shop here again. I hope this experience helps the company fix full issues with their business so it does not happen again. More