Jim Norton Toyota Tulsa

3 for 3 - Outstanding Customer Service Over the last eight months, I have helped my father and a friend buy a total of three vehicles from Jim Norton's used car department. My Jim Norton e Over the last eight months, I have helped my father and a friend buy a total of three vehicles from Jim Norton's used car department. My Jim Norton experience was excellent each time. The first vehicle was a 2003 Toyota Avalon XLE for my parents. My wife and I had been shopping online to find the best car for them. When I arrived at Jim Norton, I found the car I thought was the best for my parents. The salesman, Wilfred Friday, was extremely helpful and easy to work with. He allowed me to leave my car at the dealership and take the Avalon for the day in order to make sure it met with my approval and to take it to my parents' home. My mother was in poor health and this would allow her to see the car and decide if it would work for her needs. They loved it. We drove it back to the dealership that evening and they purchased the car. My mom insisted on coming in order to test "ride" it. They gave us a fair price and treated my parents like they were buying a new Toyota Avalon. The second vehicle was a 2012 Toyota Yaris for my friend. It was her first time buying a car so she was a little nervous about the process. My wife and I helped her find a great car at a fair price. This time, the salesperson was Alex Simpson. He was great to work with. Zach in finance was also very good to work with as well. When we test drove the car, we had noticed a stain in one of the front seats. Alex took it back to service. By the time she was ready to take it home, the seats had been shampooed again and the stain scrubbed out. They made the entire process a pleasure. The third car is a 2005 Toyota Camry XLE. The experience we had buying this car is at the heart of why I am writing this review. My mother's health had deteriorated to the point of the family deciding to put her in hospice care. The morning after making that decision, my father was driving his beloved 2003 Avalon and totaled it. The next day my mother passed away. In the midst of all the pain and tragedy of losing my mom, the last thing I wanted to do was shop for a car, but we needed to get my dad some transportation. My wife and I once again found some options at Jim Norton. We worked with Alex again. He showed my wife several cars that we thought might be good choices for Dad. The next day(Saturday), we took dad to look at the cars they selected. He really liked the 2005 Camry. We were allowed to drive it even though it was so new to the lot it had not been serviced or cleaned. We told Alex and his manager that we liked it and would like to see it again on Wednesday. We explained that my mother's funeral was on Tuesday and would appreciate if they did not call us until we came back to the dealership. They honored that. I brought Dad back on Wednesday and the car was waiting for him. He was thrilled to see that they had done all the appropriate maintenance (i.e timing belt and water pump) and cleaned it up. Alex had the day off but Josh Evett helped us with the car. We ran out of time on Wednesday to complete the purchase so we needed to come back the following day. Even though Alex had the day off he called me that afternoon anyway. I asked him if he could see if the guys in service could get the stains out of the back seat belt and floor boards. When we arrived on the Thursday, he had done that but also went over the car and touched up some of the paint issues he found. I was floored. I have never seen a salesperson go the extra mile like that. When we went to finance, Josh Casey remembered my dad from the Avalon. I appreciated that he treated my Dad with respect and kindness as he had done before. Outstanding customer service at a very difficult time for my family was especially appreciated. The funny thing is, I have never purchased a car from Jim Norton for myself; however, Jim Norton Toyota is the first place I will look for the next car purchase I make and you can bet Alex Simpson will be the one selling it to me. More

King of Customer Service: Joel Andreasen We all know how it goes... Looking for vehicles can be fun, but "wheeling and dealing" is the worst part. After searching for vehicles at different de We all know how it goes... Looking for vehicles can be fun, but "wheeling and dealing" is the worst part. After searching for vehicles at different dealers, Joel Andreasen at Jim Norton Toyota made it very clear that he wanted to save us money and earn our business. He did just that! I honestly can't express enough positive things about Joel. Just flat out honest, trustworthy and loyal. Car shopping can be frustrating because you just never know if your getting a lemon or if the salesmen are just wanting to make a sale and don't really care about YOU. This is not the case with Joel at all. He went above and beyond and proved to us that he actually cared about our finances as well as making sure he put us in a car that would last us well over the term of our loan. The title of this review is "King of Customer Service" for a reason. Highly recommend Jim Norton, and please for the sake of it all, ask for Joel Andreasen! As far as getting to the finance office, Nick was a ton of help and made the process extremely quick and a breeze. This will be the 3rd car we have purchased from Jim Norton and that is for a reason! This experience with Joel and Nick will seal the deal for future purchases we make. Thanks a ton fellas! More

Jus the vehicle I was looking for I purchased my first Toyota from Jim Norton in 2006 and had all my service work done there. I looked at other cars but came back to Toyota. Kevin was I purchased my first Toyota from Jim Norton in 2006 and had all my service work done there. I looked at other cars but came back to Toyota. Kevin was our sales representative and he was very knowledgeable and helpful. I love my 2015 RAV4. It is everything I was looking for and more. More

Wonderful! Robert was extremely patient and helpful ! I felt comfortable making a decision that day. He knew about the different cars and how they could work wit Robert was extremely patient and helpful ! I felt comfortable making a decision that day. He knew about the different cars and how they could work with my budget and lifestyle More

Great experience with Robert Blocker I went to Jim Norton Toyota because I have friends who know Jim Norton personally and spoke so highly of him. My salesman was Robert Blocker who kept I went to Jim Norton Toyota because I have friends who know Jim Norton personally and spoke so highly of him. My salesman was Robert Blocker who kept in touch. I felt I got a fair price for the 2014 Corolla my wife and I purchased. Robert stayed in touch and let me know of price decreases as they occurred. I got a lot of personal attention with no pressure. Thank you, Robert. Tom Litteer (a very satisfied customer) More

oil change Horrible customer service first off. It would take me for ever to go in to detail. But had a scheduled oil change that took 230 hours. Not cool. The m Horrible customer service first off. It would take me for ever to go in to detail. But had a scheduled oil change that took 230 hours. Not cool. The manager tried to make up for it with free oil changes. But I will never go back. Worst experience from beginning to end. Even when I pulled up no one greeted me and when I let the manage had to get my car for me. And no car was. More

Our Fourth Buying Experience Great trade in value on our Land Cruiser with great pricing for our new 1794 Tundra. Jim Norton Toyota always seems to have a vehicle on their lot we Great trade in value on our Land Cruiser with great pricing for our new 1794 Tundra. Jim Norton Toyota always seems to have a vehicle on their lot we are looking for. We also took note that when we pull in that every vehicle looks to be clean and ready to drive off the lot compared to most other dealers we have visited, The showroom is relaxing and very clean also and everyone on the floor asked if they could help us with anything. Great Job Guys and Great Product More

Very good customer service from everyone I dealt with. Went here to buy a car about 3 years ago. Not a very good experience. Went back in April 2015. All I can say is WOW! What a difference! Everyone I de Went here to buy a car about 3 years ago. Not a very good experience. Went back in April 2015. All I can say is WOW! What a difference! Everyone I dealt with, whether sales, or service, or finance, or front desk receptionist, made you feel like you were the only customer in their showroom! Everyone was on the same page making you feel like you were important to them. This is the sign of GOOD MANAGEMENT running in the background making each customers car buying experience pleasant. Keep up the Good Work! Wesley Tulsa, OK More

Great test drive Was looking at 3 cars, have a prior highlander hybrid so went to the lot to see a newer used car. Marc went with us on a test drive as we played with Was looking at 3 cars, have a prior highlander hybrid so went to the lot to see a newer used car. Marc went with us on a test drive as we played with the navigation and features. As there was only the one hybrid on the lot, ultimately we are going with a different vehicle elsewhere but Marc deserves credit for the time he spent with us and the follow up calls he made to check in on is. Hope he'll make the next sale quickly. More

Unlike other Dealers! My third purchase in 8 years of doing business with these Fellas and it's because they're the best......they're unique and not like most of the other My third purchase in 8 years of doing business with these Fellas and it's because they're the best......they're unique and not like most of the other dealers in Tulsa. No pressure, fair "haggle" and they do what they say they'll do! Richard was great in making the deal and Sean in finance was "settled" in not trying to sell me what I didn't need on the extra warranty stuff. Carrie ROCKS when it comes to ordering parts and always has a smile....... And when Service is needed, Zach Perry may look like a young kid but he's STELLAR when it comes to getting answers and getting things done......what a great young man! Overall, JNT is the BEST in Tulsa.... More