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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,247 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,247 reviews

May 03, 2024

I was very pleased with the kindness of the people we worked with. John Michael was extremely dedicated to doing whatever he could to make our experience be a positive one. The only thing I did not lik More

by ZAGARJL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Michael Rogne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
May 06, 2024 -

Jim Norton Toyota Tulsa responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 03, 2024

Shelton was great. Nice atmosphere. Everyone was kind and informative. We love the new truck. More

by KINEWTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Fleeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kade Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelton Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your feedback regarding your experience at Jim Norton Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Courtney, Jim Norton Auto Group

May 03, 2024

It’s was a great experience! Thank y’all so much! Very friendly and fast! More

by shavonlaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earnie Plumbtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

I was pleased that Mr. Cantrell was kind enough to see that I received the benefit of the dealerships veteran's discount. However, when I reviewed the service department's More

by BDTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Jim Norton Toyota Tulsa responded

Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service. Your concerns are currently under review with our management team. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

In comparison to the service department at the Toyota dealer down the street (where I bought my 2021 Camry) your service is far above theirs. My next vehicle purchase will definitely be from your dealer More

by johnson8717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

Best service and Finance department around. Rachel in service and Todd in finance are the absolute best! More

by KBreckon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business! Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

The customer service is excellent and I really appreciate the comfortable waiting area. The coffee machine is wonderful! And I love that it’s free. I ordered a cappuccino while I waited. More

by taylormusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting our service department and for leaving the kind words! We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

Love my 2024 Toyota corolla! ! Thank you for helping, find the right car for me! More

by s.miller7752
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Ogle
May 02, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to write this review! I'm very happy to hear about your positive experience at Jim Norton Toyota. Congratulations on the new Toyota Corolla! If you have any further needs, do not hesitate to stop by for a visit. Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

Matthew was a fantastic salesman who listened to what I wanted, remembered what I wanted and cared that he got it right. Unlike countless other experiences I've had shopping and purchasing vehicles. From t More

by katydid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brant Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Reimbold, Matthew Ogle
May 03, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle, Katy! Thank you for taking the time to write about your experience. It's great to know Matthew and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you! Sincerely, Courtney, Jim Norton Auto Group

May 02, 2024

We were pleasantly surprised with the customer service and inviting atmosphere we encountered at Jim Norton Toyota. Brandon Barlow did a very thorough job from the point of sale to explaining our new veh More

by CHARLES.CRUMPLER
Recommend Dealer
Yes
Employees Worked With
Brandon Barlow
May 03, 2024 -

Jim Norton Toyota Tulsa responded

Charles, thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

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