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Jim Norton Toyota Tulsa
Tulsa, OK
3,247 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989.
When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you.
We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,247 reviews
May 09, 2024
I brought my Tacoma in for a recall item. I dealt with service advisor Daniel Rampp who was very professional, competent and friendly. All was good. I dealt with service advisor Daniel Rampp who was very professional, competent and friendly. All was good. More
by randolph philpot
Verified CustomerEmployees Worked With
Daniel Rampp
May 09, 2024
We have ALWAYS received the best possible service. David Holmes goes out of his way, along with every employee we have come in contact with. We have every intention of purchasing a truck from then in David Holmes goes out of his way, along with every employee we have come in contact with. We have every intention of purchasing a truck from then in the future. Excellent service!! More
by johntittle739
Employees Worked With
May 09, 2024
I have always had excellent service and they are very professional at this dealership and would recommend them to anyone. Thank you. professional at this dealership and would recommend them to anyone. Thank you. More
by edurbin2
Employees Worked With
May 09, 2024
One of the best service departments I’ve worked with been a customer since 2009 a customer since 2009 More
by thomasholdren
May 09, 2024
Service advisor I work with (David Holmes) is always excellent and very thorough each yime always excellent and very thorough each yime More
by gonebikin56
May 09, 2024
Best sevice department around. I do depend on them for everything about my Tundra. 250k miles and runs and looks practically new. Enough said. I do depend on them for everything about my Tundra. 250k miles and runs and looks practically new. Enough said. More
by OU3308
Employees Worked With
May 09, 2024
Purchased 2 vehicles from Jim Norton over the past 3 months. Great service. I would buy again. months. Great service. I would buy again. More
by BRANDON.HUERTA
May 08, 2024
Very professional. From the check in to dealing with the service advisors. Love the waiting area and free coffee and water. From the check in to dealing with the service advisors. Love the waiting area and free coffee and water. More
by pkward18
Employees Worked With
May 07, 2024
Awful does not begin to describe the way this dealership operates, or how they treat people who spend an insane amount of money for a vehicle. My vehicle lasted 9,000 miles. 9,000. Now it needs a new en operates, or how they treat people who spend an insane amount of money for a vehicle. My vehicle lasted 9,000 miles. 9,000. Now it needs a new engine. Not because of lack of maintenance, not because of lack of care, but due to a design flaw in the engine that allows coolant to penetrate the cylinder. Terrible customer service, terrible salesmen who don’t know ANYTHING about the used cars they’re selling, and their service department told us “well we don’t know how to work on fords” Then they lied to the better business bureau saying they did an “investigation” thought you all didn’t know anything about Fords???? Shady. Unethical and one VERY expensive lesson learned. Won’t even give me the refund for my WARRANTY that did not cover me, which Ford is completely baffled by. Mind you it’s the same warranty they stuck in a stack of papers and when questioned was told “it’s a requirement for the credit union to have gap and a warranty” then lied to the BBB and told them I bought it on my own free will. After we went to leave the dealership because we were being screwed around on our payments and interest, they said oh no wait! Brought us the warranty, Gap and credit app. I have never in my 12 years of purchasing cars, ever opted to buy an extended warranty, because case in point, they are garbage and only a way for Jim Norton to make more money. I will preach about how awful this dealership is, until the end of days. Pathetic excuse for customer service, and an even more pathetic way to treat customers who purchased TWO VEHICLES FROM THEM IN ONE DAY. More
by Sara Panther-West
Employees Worked With
NA
May 07, 2024
I honestly never in a million years would have thought I would get a car like Jim Norton fought to put me in. Everybody there treated me with respect and kindness. We ran in to a few snags but they worked t would get a car like Jim Norton fought to put me in. Everybody there treated me with respect and kindness. We ran in to a few snags but they worked their butt off to make sure I got the car I wanted. There was absolutely no high pressure situation. Oh and the coffee was amazing. We love our Camry. And honestly I don’t think I’ll ever go anywhere else More
by REED1224
