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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,355 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many ...
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,355 reviews

June 03, 2024

Always happy with service here! Words words words words words words words words words words More

by perre.hoang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know so that’s what ya get
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to share your positive experience with us, Perre! We truly appreciate your kind words and your continued support. We look forward to serving you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

I asked to have tire light looked at and they didn’t. I haven’t had time to schedule an appointment. I’m a very busy person and I asked for this to be taken care of when I came in but someone dropped th More

by livinit2day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember who helped me
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback. It has been shared with our management team for further review. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

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June 03, 2024

They are always helpful and efficient. Sometimes they don't call if you are waiting at the dealership. They said they called me & my wife, but neither of us had a missed call. At least t More

by johnclark4ou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns.if you would like to discuss what you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

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June 03, 2024

I only had dealings with Kade and Brian. Brian was very helpful throughout the entire process. I will recommend him to my friends and family. My wife and I also decided when we get her next More

by MCMURRELL0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Arneecher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kade Stuart
Jun 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your 5-star review! We are thrilled to hear about your positive experience with Brian and Kade at Jim Norton Toyota. We appreciate your recommendation and look forward to assisting you and your wife with your next vehicle purchase. Take care! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

The service employees are always friendly, helpful and knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehi More

by jkabula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave such a positive review! We are delighted to hear that our service employees at Jim Norton Toyota provided you with a friendly, helpful, and knowledgeable experience. We always strive to keep our customers well-informed and deliver on time. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

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June 03, 2024

All employees are courteous, friendly and fair to deal with. I have enjoyed my repairs and service time at Jim Norton. More

by dkcoupe44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Auston Foster
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words! We're thrilled to hear that you found our employees courteous, friendly, and fair. We're glad you enjoyed your repairs and service time at Jim Norton Toyota. We look forward to serving you again! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

I have been a Jim Norton customer for 10 years. Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine conce More

by jamesgarrett30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for being a loyal customer for the past 10 years, James! We truly appreciate your feedback and are thrilled to hear about your excellent experiences with us. We're glad that Joey provided clear explanations and genuine concern for resolving any issues. We look forward to serving you again at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

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June 03, 2024

David Holmes has been my service advisor since 2009. He is always kind, courteous and so helpful! I so appreciate him! More

by telecc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your fantastic review! We are thrilled to hear that David has provided you with excellent service since 2009. Your kind words are much appreciated, and we’re grateful for your loyalty. We look forward to continuing to serve you and taking care of your needs at Jim Norton Toyota. Sincerely, Courtney, Jim Norton Auto Group

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June 03, 2024

Very timely. Good communication. Good value. I was pleasantly served and I will definitely return. More

by DAWNPEGIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandy Still
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review, Dawn. We're thrilled to hear that you had a great experience with Jim Norton Toyota. We appreciate your feedback and look forward to welcoming you back in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 03, 2024

Professional and courteous staff. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing.. More

by ukstout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your feedback and the 5-star review. We're delighted to hear that you found our staff professional and courteous and appreciated our clean facilities. We'll definitely consider your suggestions about the cookies, muffins, and making the car wash standard with servicing. We strive to provide the best experience at Jim Norton Toyota and your input helps us improve. We hope to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

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