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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,344 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many ...
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,344 reviews

June 03, 2024

I have only encountered 3 of the service department people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take ti More

by Olympic12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. They have been shared with our management team for further review. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

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June 03, 2024

We received excellent service from the first time I sent an email salesman Buzz was awesome He responded to our needs and requests Happy to get our new four runner without any problems. It was prepared More

by NOWENS82
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Billy "Buz" Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
Jun 04, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the fantastic review! We are delighted that Buzz provided you with excellent service and met all your needs and requests efficiently. It's great to know that you had a seamless experience purchasing your new Toyota 4Runner and that it was ready for you to test drive. We strive to treat all our customers well, and we are glad that you felt well taken care of. We look forward to serving you again in the future! Sincerely, Courtney, Jim Norton Auto Group

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June 01, 2024

Excellent service sales and finance when i drove the vehicle off the lot it was very clean. More

by BILLPOWELLPHOTO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Craddock, Zachary Craddock
Jun 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us, Bill! We're thrilled to hear that you received excellent customer service from our sales and finance teams. We take great pride in ensuring that our vehicles are clean and in top condition for our customers. Enjoy your new ride, and we hope to see you again at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

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June 01, 2024

They did what I was there to have service on my vehicle. Thank you, again. More

by sdspears53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave a positive review of your service experience with us at Jim Norton Toyota! We are glad to hear that we were able to meet your expectations during your visit. We appreciate your business and look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

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May 31, 2024

Had to rent. truck for $52, was not told what time vehicle ready next day More

by emilywarner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns. I alerted our Service Manager, Eric Cooper, who said he reached out to discuss this review and address your concerns. Please know you are always welcome to reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

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May 31, 2024

Isaac was terrific, it was a quick process and I’m thankful for such a knowledgeable salesperson. More

by Bobby Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Bobby, for the kind words! We're thrilled to hear that Isaac provided you with a quick and knowledgeable car-buying experience. We appreciate your feedback and hope to see you again at Jim Norton Toyota. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Always polite and helpful. Communicates well and always quick and timely. I plan to use Josh each time that I can. More

by pdbagent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words and positive feedback about Josh! We are delighted to hear that you had a pleasant experience with us at Jim Norton Toyota. We look forward to assisting you with your vehicle needs in the future. Feel free to reach out anytime! Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Great sales man and make my shopping experience quick and easy. Definitely will Shop with him again More

by Josephhamilton090
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Craddock, Frank Freer
May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive feedback! We are delighted to hear that you had a quick and easy shopping experience with our sales team at Jim Norton Toyota. We appreciate your kind words and look forward to welcoming you back for your next vehicle purchase. See you soon! Sincerely, Courtney, Jim Norton Auto Group

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May 30, 2024

Excellent team and service. A pleasure to work with this group. I appreciate the professional attitude and service. More

by steveaggie831961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter, Auston Foster
May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback! We're thrilled to hear about your positive experience at Jim Norton Toyota. We strive to provide top-notch service, and we're glad to know we hit the mark. We look forward to working with you again in the future and appreciate you choosing us for your automotive needs. Sincerely, Courtney, Jim Norton Auto Group

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May 30, 2024

I have used Jim Norton service department for 10 years and have never been disappointed. More

by mg.gorgepage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for being a loyal customer of Jim Norton Toyota for the past 10 years! We are thrilled to hear that you have always had a positive experience with our service department. We appreciate your trust and look forward to continuing to provide you with excellent service in the future. Sincerely, Courtney, Jim Norton Auto Group

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