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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,298 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,298 reviews

May 24, 2024

As I say again, David Holmes is the BEST service agent I have ever had. Personable, intelligent, easy to deal with. Always honest in my opinion. More

by bonfish606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive review! We are thrilled to hear that David provided top-notch service during your visit. We strive to offer exceptional customer service, and we're delighted to hear that you had a great experience with us. We appreciate your kind words and look forward to seeing you again at Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

May 24, 2024

Service is usually top tier. I only gave 4 stars this time because my appt to have my tires replaced apparently vanished. They were still able to get me in. More

by tessa227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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May 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback, Tessa. We set a very high standard for ourselves and our customer service, so we greatly appreciate you sharing this feedback.We are glad we were still able to take care of you and your tires. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 24, 2024

Everyone was friendly and professional in the test drive and also during the financial discussions... More

by ALLEN5769
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Pinkerton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
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May 28, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star review, Allen! We are glad to hear that you had a positive experience with us at Jim Norton Toyota. Our team prides itself on delivering excellent customer service during every step of the process, from test drives to financial discussions. We appreciate your feedback and hope to see you again in the future. Sincerely, Courtney, Jim Norton Auto Group

May 23, 2024

Good the worker and friendly no need to get appointment You can go whenever you have time for oil change More

by khsiampu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Jacoby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Lauinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Hale, Zeb Freter, Auston Foster
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May 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave us a 5-star review! We appreciate your feedback about our friendly and efficient service at Jim Norton Toyota. We're glad to hear that you found our team accommodating for your oil change needs. We look forward to seeing you again for future maintenance. Sincerely, Courtney, Jim Norton Auto Group

May 23, 2024

Excellent sales , first class sales professional Manager, very helpful, service polite Happy with numerous experiences. at Jim Norton Toyota. Special thank to our Sales Guy Robert Blocker A+ More

by lgwayh7
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincenzo Sayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaila Juglal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star review! We appreciate your kind words about our excellent sales team, helpful managers, and polite service at Jim Norton Toyota. We're thrilled to hear that you've had multiple positive experiences with us. Robert will be delighted to hear your special shoutout. We look forward to welcoming you back for your future automotive needs! Sincerely, Courtney, Jim Norton Auto Group

May 23, 2024

Always quick and super helpful. no high pressure up sell. and the variety of appointment times is awesome More

by atucker5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
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May 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the fantastic 5-star review! We're thrilled to hear that you appreciated our quick and helpful service without any high-pressure upselling. We're glad you found our variety of appointment times awesome. We look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

May 23, 2024

Excellent service. Got me in & out in timely fashion. Don't know what else to say. More

by PBISHOP2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star review! We're thrilled to hear you had an excellent experience with us at Jim Norton Toyota. We appreciate your kind words about our timely service. Should you need anything in the future, feel free to reach out. Thank you again! Sincerely, Courtney, Jim Norton Auto Group

May 23, 2024

I have bought two cars from Jim Norton Toyota and had excellent and efficient service each time. Friendly staff and excellent waiting lounge with excellent coffee. Makes the wait, which is always minima More

by muckflash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Kiser
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May 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for choosing Jim Norton Toyota for your car purchases! We are delighted to hear that you had excellent and efficient service during both visits. Our team takes pride in providing friendly service and a comfortable environment. We appreciate your kind words and look forward to assisting you in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

May 23, 2024

They were great and helpful but I wish they would have went through more details about my car. More

by TESSAROBNETT83
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hoi Szeto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Fleeman, Brandon Fisher
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May 24, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the review, Tessa. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 22, 2024

I have received maintenance services for my three Toyotas at Jim Norton for almost 20 years. Their service has consistently been friendly and efficient. I highly recommend this dealership. And I am enjoyi More

by drbost09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your 5-star review of Jim Norton Toyota! We are thrilled to hear that you have been a loyal customer for almost 20 years and that you have had consistently positive experiences with our service team. We greatly appreciate your recommendation and shoutout to David and Josh. We look forward to serving you and your Toyotas for many more years to come! Sincerely, Courtney, Jim Norton Auto Group

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