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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,217 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,217 reviews

October 03, 2017

The best in Tulsa. Execellent in treatment, efficiency, performance; a pleasant place to visit. Friday and Kyle are most respectful professional and knowledgeable peopl More

by SofiaStef0797
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilford Friday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Krotzer
Oct 05, 2017 -

Jim Norton Toyota Tulsa responded

Thanks for your outstanding review and congratulations on your new car! I'm glad to hear that Friday and Kyle were very respectful, professional and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

October 02, 2017

Good Experience But a Few Complaints I bought a 2016 Toyota Tundra 1794 edition. I traded in a 2016 Chevy Silverado LT. They gave me a good deal on my trade and a very good deal on the pr More

by RSC123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell, Thad Bond, Grant Geer
Oct 03, 2017 -

Jim Norton Toyota Tulsa responded

Thank you for the feedback and congratulations on your new 2016 Toyota Tundra! We appreciate hearing all comments, so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

Oct 03, 2017 -

Jim Norton Toyota Tulsa responded

Thank you for the feedback and congratulations on your new 2016 Toyota Tundra! We appreciate hearing all comments, so we can provide the best service to our customers. We have shared your feedback with our management team. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

Jan 12, 2018 -

RSC123 responded

I found my review and wanted to provide a supplemental response. While I'm not savvy enough to know how to change my rating, I would definitely change this a 2 star ranking. I would only give it a two star because the finance people were very nice and very easy to work with. Everything else with this truck has been a nightmare. Since purchasing my vehicle approximately 3 months ago, I have found that the vehicle I purchased is far from the quality I expected to receive. Immediately, I noticed a noise on the highway when driving it. It sounds like the rotors are rubbing against the tires constantly. The vehicle did not come with remote start despite carrying a $50k plus price tag. When asked if that could be included, my request was quickly dismissed. I only received one key and one remote keyless entry. Despite my follow-ups with the salesperson I worked with, I have received a second key. Just this week, I noticed there is a warning that pops up the dash that reads, "Maintenance required." In the sub-freezing temperatures we've been experiencing, the heater on max power blow about as hard as a 1988 electric hand dryer from McDonald's. I won't return, nor do I suspect I will ever purchase a Tundra again.

Jan 16, 2018 -

Jim Norton Toyota Tulsa responded

Please know that our goal is to provide exceptional customer service and we are always available to address your concerns in person or via phone if you would like. Regarding the 'Maintenance Required' light - that does come up as a reminder about 500 miles prior to needing an oil change - but can also be for other things as well. Our Management Team looks forward to helping you: Robert Valderas, Pre-owned Sales Director (Robert_valderas@jimnortontoyota.com) & Greg Foster, Service Director (greg_foster@jimnortontoyota.com), Both can be reached by calling 918-250-6888. Thanks again! Laura Morse, ecommerce Manager, Jim Norton Toyota

September 30, 2017

BEST CAR BUYING EXPERIENCE EVER This dealership is the best. Hands down. They were so patient and understanding. They made my car buying experience one I'll never forget. Todd from S More

by ladyruby9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Smith, Todd Roberts
Oct 03, 2017 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. I will be sure to share your comments with Todd and Brian. We look forward to seeing you at our dealership in the future. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

September 30, 2017

Great experience I would like to thank Derrick Lawrence for helping me every strp of the way. The manager. was awesome as well. I would recommend everyone to come here More

by Lasberry78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thad , Derrick Lawrence
Oct 03, 2017 -

Jim Norton Toyota Tulsa responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to pass your thanks on to Derrick. Please let us know if we can ever help you in the future. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

September 29, 2017

Experience was great. Everyone was extremely helpful. My car buying experience at Jim Norton Toyota was excellent. I have purchased five vehicles from them to date. My sales rep Angela Hobbs was more than More

by Carguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kord Padilla, Angela Hobbs
Oct 03, 2017 -

Jim Norton Toyota Tulsa responded

Thank you for providing us with feedback regarding your recent visit! Our team works hard to keep our customers coming back to Jim Norton Toyota and its great to hear of your continued business. Angela and Kord are wholly devoted to the success of our guests' experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new vehicle! Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

September 28, 2017

No surprise for the quick and pleasant visit A pleasant visit to get a new vehicle. Total time spended there is bearable. The selection and decision were fairly quick, Negotiations was minimum. M More

by shihwang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Roberts
Sep 29, 2017 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

September 27, 2017

Amazing! Everyone worked so hard! This is an amazing dealership! It was my first time purchasing a car by myself, and everyone made it a very easy process. Jackie was fantastic! More

by Bnashelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kord Padilla, Jacqueline Cagle
Sep 28, 2017 -

Jim Norton Toyota Tulsa responded

It was a pleasure to read about your first buying experience working with Jackie. Congratulations on your new car! It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

September 27, 2017

Nothing short of Amazing!!!! This experience was something I've never experienced but yet overwhelmed by the awesomeness of this company from bringing the vehicle to us at our job More

by Jayestanton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilford Friday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2017 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

September 23, 2017

Pleasantly pleased My husband purchased our cars over the 32 years we were married. This was the first vehicle I purchased on my own since I was widowed. I expected tha More

by Pleased
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelbi, Kyle Krotzer, Daniel Tanner
Sep 25, 2017 -

Jim Norton Toyota Tulsa responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Daniel and Kyle were there to provide you with such exceptional service. Thank you again and congratulations on your new Toyota Highlander! Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

September 21, 2017

Awesome! I had an awesome experience working with Derrick, everyone I dealt with was professional, I really appreciate your help guys! Thanks Jim Norton! See y More

by Zzetta
Recommend Dealer
Yes
Employees Worked With
Derrick Lawrence
Sep 22, 2017 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this review. I am pleased to hear that Derrick was able to provide an overall positive experience. Sincerely, Laura Morse, e-Commerce Manager, (918) 317-7243 laura_morse@jimnortontoyota.com

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