Jim Norton Toyota Tulsa

Professional Staff I was very impressed with the staff at Jim Norton, and specifically with Robert Lee Blocker. He "held my hand" through the whole process from start to I was very impressed with the staff at Jim Norton, and specifically with Robert Lee Blocker. He "held my hand" through the whole process from start to finish even if it did take nearly 5 months and I now have a gleaming new RAV4 Hybrid to show for it. Ralph Brown More

Jim Norton Toytota is awesome to deal with! Pedrao Neris was so very patient during the selection process and then made everything happen quickly and professionally. Then Stephan in financing wa Pedrao Neris was so very patient during the selection process and then made everything happen quickly and professionally. Then Stephan in financing was awesome as well! Thanks guys for your great customer service! More

Pedro was very professional, patient, respectful and helpful. Our shopping experience never felt pressured or rushed. From start to finish I would recommend Jim Norton to my closest friend and family me helpful. Our shopping experience never felt pressured or rushed. From start to finish I would recommend Jim Norton to my closest friend and family members. More

I normally despise car shopping, but Pedro and Luis were fantastic. They were fun and energetic, and they really made the entire experience easy. Thanks!! fantastic. They were fun and energetic, and they really made the entire experience easy. Thanks!! More

Best decision ever to buy from Jim Norton.Kiwi was a great salesman funny and knew a lot about the car.Victoria was definitely the best service advisor very nice and helpful. great salesman funny and knew a lot about the car.Victoria was definitely the best service advisor very nice and helpful. More

5/25: First time buying a new car, and Zoua went above and beyond to make sure I was 100% informed and taken cared of through the sales and during financing. 6/24: I have not received my registration and beyond to make sure I was 100% informed and taken cared of through the sales and during financing. 6/24: I have not received my registration papers or finance documents yet since a month ago, and complete silence from the dealership. After several attempted calls, I got a hold of Doug. I went in after work and restarted my contract with him. 7/22: Complete silence and no documents yet again. Went into Jim Norton again, talked to Doug, and restarted my contract AGAIN. (Some advice if you're redoing your contract again: Keep track of your prices/numbers from last time, which I didn't do unfortunately. My interest rate bumped up just a tad bit from last time when I checked later.) 8/18: No documents still. Decided to call one last time. Found out Doug didn't work there anymore, so another advisor had the burden of handling my situation. He said he would look into it. Didn't catch his name because I was just so dumbfounded about everything. He asked me to come by tomorrow to get a new temp tag. 8/19: Visited Jim Norton Toyota to try to talk to who I was talking to yesterday, but we couldn't figure out who it was or that he just wasn't in today. Was told to come back tomorrow. 8/20: New advisor, Shawn (finally got his name), called in the morning and confirmed that my contract did, in fact, go through. Visited Jim Norton Toyota that evening to get my new temp tag and more info, but he wasn't in that evening. 9/18: Visited Shawn to get an update since the papers has still not come in. Said he will call Accounting on Monday and update me later. 9/28: No call, but FINALLY the registration papers came in... after 4 FREAKIN' MONTHS. ------------- OVERALL: Sales Dept is top-notch, but the Finance Dept is a mess. Don't bother with texts/emails; just call a few times until they pick up. I probably won't buy from this dealership again in the future though honestly. More

After a few rough encounters with Jim Norton Toyota, I’m very happy to report that I had service done on the Avalon that I bought a year ago, and my service advisor, Marissa, made my day by getting somethin very happy to report that I had service done on the Avalon that I bought a year ago, and my service advisor, Marissa, made my day by getting something done for me that she first told me she could not do in service. Thank you Marissa for going that extra mile for me. I appreciate you more than you can know. More

Zoua was very good at responding and helps you look for the right car. Jim Norton always have kind staffs and willing to assist in any way they can. the right car. Jim Norton always have kind staffs and willing to assist in any way they can. More

Worst experience ever , do not buy from Jim Norton used cars , worst customer service ever !!!! My parents bought a car and it took me 6 phone calls to finally get a manager to call be back , problem was s cars , worst customer service ever !!!! My parents bought a car and it took me 6 phone calls to finally get a manager to call be back , problem was solved but still no thank you or apology. I was told well at least you gots cheap car , sorry I didn’t see anything cheap on your lot, would not raccoon. More