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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,247 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,247 reviews

May 30, 2024

Excellent team and service. A pleasure to work with this group. I appreciate the professional attitude and service. More

by steveaggie831961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the great feedback! We're thrilled to hear about your positive experience at Jim Norton Toyota. We strive to provide top-notch service, and we're glad to know we hit the mark. We look forward to working with you again in the future and appreciate you choosing us for your automotive needs. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

I have used Jim Norton service department for 10 years and have never been disappointed. More

by mg.gorgepage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for being a loyal customer of Jim Norton Toyota for the past 10 years! We are thrilled to hear that you have always had a positive experience with our service department. We appreciate your trust and look forward to continuing to provide you with excellent service in the future. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Joey Ryan Pippin was a great service advisor and helped so much. He answered all my questions and gave great recommendations. More

by haylee.pritchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Haylee, for taking the time to share your positive experience with Jim Norton Toyota. We are thrilled to hear that Joey provided you with great service and valuable recommendations. We truly appreciate your feedback and look forward to assisting you again in the future. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

I am always impressed with the people and work done by the service department. It is organized and usually prompt More

by bill633450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words about our service department at Jim Norton Toyota! We strive to provide organized and prompt service to all our customers. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

May 30, 2024

Work was done timely. Cost of work was what I was told it would be. Service writer was friendly and helpful More

by lastlap43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to leave such positive feedback. We are glad to hear that your experience at Jim Norton Toyota was efficient, transparent, and pleasant. We appreciate your business and hope to see you again in the future. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

I was very happy with the sales and the deal I received. I decided that the I would cancel the warranty and Submitted my paperwork on April 30, 2024. I have called three times and emailed twice asking the s More

by LESLIE.F.GILMORE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kade Stuart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatte Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Craddock
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May 29, 2024 -

Jim Norton Toyota Tulsa responded

We value our customer’s feedback and are in the process of reviewing the concern you mentioned.In the meanwhile, feel free to reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com, who welcomes discussing this with you further. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

Too expensive anymore for my taste. I had the same exact repair on another house hold vehicle (nethier are elaborate) and I got it fixed for $800 less than what Toyota estimated it More

by mthom2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Sesso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you sharing these concerns and have immediately forwarded them to our management team.We are looking into the issues mentioned and thank you again.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so we can discuss this with you directly Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

Quoted me $1900 for a $600 part installed. So disappointing. Service department is chaotic and disorganized More

by larry.spurlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Auston Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing, Larry. We take our award-winning reputation & your feedback seriously and would like to discuss the details with you as soon as possible. Our Service Manager, Eric Cooper, reached out to you via email and left a voicemail.Or if you prefer, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at your earliest convenience. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

You will not find a better dealership anywhere. I have been a customer for several decades and I highly recommend Jim Norton Toyota ! More

by dsemler20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for being a loyal customer for several decades and recommending Jim Norton Toyota! We truly appreciate your support and look forward to serving you for many more years to come. Sincerely, Courtney, Jim Norton Auto Group

May 29, 2024

Great service, quick and friendly. Easy check in easy write up. Exceptional and comfortable waiting area. More

by georgeshepherd4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us, George! We're thrilled to hear that you found our service quick, friendly, and exceptional. We're glad you enjoyed our comfortable waiting area, and we look forward to welcoming you back to Jim Norton Toyota in the future. Sincerely, Courtney, Jim Norton Auto Group

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