Jim Norton Toyota Tulsa

I had a fantastic experience purchasing my vehicle from Jim Norton Toyota because of Tony. Tony is the reason I decided to shop with.Jim Norton for next vehicle and I am so glad I did. Tony went above and Jim Norton Toyota because of Tony. Tony is the reason I decided to shop with.Jim Norton for next vehicle and I am so glad I did. Tony went above and beyond to get me the car I wanted. I would go to any dealership to shop with Tony. THANK you Tony for a wonderful car buying experience.q More

Tony was such a pleasure to work with. If we could give him 6 stars we would! I would highly recommend Tony to anyone looking for a vehicle. him 6 stars we would! I would highly recommend Tony to anyone looking for a vehicle. More

I really wanted to have some type of positive comment to I really wanted to have some type of positive comment to add in but cannot think of any. I can assure you their salesman is not a salesman. He could I really wanted to have some type of positive comment to add in but cannot think of any. I can assure you their salesman is not a salesman. He could care less if he sold a car or not. Had to find someone to help us when we pulled in the lot and there wasn’t another customer there, not in the sales lot anyways. We said we was here to drive the car we called about and then he goes to talk to the manager about the car they said was there when I called a few hours earlier. Didn’t offer for us to come inside instead of standing in the parking lot so I figured he would be right back. After a bit we walk inside to wait for him. Of course the ol bait and switch so we test drove the car they had so we could get a feel for it.   The test drive was silent unless I asked a question and very very little details were given about this car or what Toyota offers. This guy couldn’t answer anything with out having to look it up on his phone, which my wife had to pull the info up on the dealership website since he didn’t know and couldn’t find it. After this every question we had he would have to ask his manager. During the initial call/text to come test drive I was told there was an allotment sheet of the vehicles scheduled to come in. When we got back to the dealership I asked about the allotment and he acted confused then, yep you guessed it, had to ask his manager. He comes back and said the manager found this one car and only car in a 500 mile radius and they could see about getting it shipped in. Again I asked for the allotment and he said this is what the manager had given him. We decided we would take the car if they could get it shipped and they would call me the next day to confirm. If they could not get it then we would consider buying the car they had on the lot. August 24, 2021   Next day I get a call needing to place a deposit to get the car locked down and shipped so I gave him my card info. No receipt sent to me or any confirmation other than he said it went through on the phone. Didn’t hear anything for awhile and called, no answer, texted for the update and get a response that his manager is in a meeting and he will get with him. Called a little while later and he said they was trying to get it set up and waiting on an answer. Every time I have called the only answers I get are “let ask my manager” and “we are waiting”, been 24 hours and a little fed up with the run around so I tell him that’s not a good answer and I asked what is all the wait on? If they have the car how hard is it to answer when it will ship? He got an attitude and repeated what I asked and said the wait is on the dealer to respond and they will let me know when they know. Told him give me the dealers info and I will call and get an answer. Of course the manager has that info and I said call me back when you know something. The next day I text for an update and he calls me to let me know the deal fell through and asked if we would be interested in the car they had on the lot, told him we would mull it over and get back to him. Texted him back and said we wasn’t interested in the car and would like the deposit back, he responded with he would have the finance department refund it and sorry couldn’t help. Hadn’t heard anything else from him or the dealership after that. August 26, 2021   We called the surrounding states Toyota dealerships and had 6 inquiries in looking for this car. We had a car found 400 miles away and starting working with that dealer. August 27, 2021 In the meantime, I have 6 dealers emailing, calling, texting everyday letting me know what they found and maybe an alternative if they made a deal. We decided to go through with the dealer if they can provide hands on pictures of the car. He couldn’t do that since it was in transit but got us the vin with the details, sent a receipt by text for the deposit and updated us without ever having to contact them first. Car came in a couple days later so we headed out to get a hotel instead of driving all day and dealing with the buying process and driving back. September 2, 2021 We arrive at the dealership and every person on that lot and in the building that we crossed by asked how we was, if we needed anything, told us about Toyota programs, and small talk. Cannot explain the level of hospitality this dealer offered. We had asked if the deposit would be applied to the car or if it was refunded, by this time we already had everything finished and was about to leave. He said give him a minute and he would refund it. Came back with the receipt and gave us both hard copies from the deposit and the refund. Next business day the money was back in the account and noticed Jim Norton had not refunded the deposit so I text the guy asking who I need to contact for my refund and he responds that the finance director is getting it handled. September 3, 2021 September 9, 2021 I called Jim Norton and asked to speak to someone in finance in regard to refunding a deposit. Explain to the finance person the deal and he said give me just one minute to look this up. He said he cannot find any transaction I said I have the transaction info in my account and can send it to him, he refused it and said he would need to contact the “salesman” and  would call me right back.   It is September 10, 2021 and he never responded and still $500.00 missing from my account… Hopefully the Better Business Bureau and Toyota Corporate office can get a response from them. More

Tony was very helpful. He was very informative. The truck wouldn’t start initially which was blamed on the battery. The mechanics put a smaller battery that recommended which only for a quick remedy until I wouldn’t start initially which was blamed on the battery. The mechanics put a smaller battery that recommended which only for a quick remedy until I got it off the lot. Less than 3 weeks later the truck battery started dying. The replaced the battery but never addressed the route cause. I feel like they just did this to bandaid the issue to sell the truck. Edit: I increased to 5 stars due to the management team did reach out and resolved the problem. Thank you. More

Tony was very helpful and attentive to what we were looking for. We appreciate his knowledge and experience and we are enjoying our 2009 Toyota Highlander. looking for. We appreciate his knowledge and experience and we are enjoying our 2009 Toyota Highlander. More

Robert Blocker is a complete professional. I have purchased a care from Robert before and find him to be an honest resource regarding the quality of available automobiles. purchased a care from Robert before and find him to be an honest resource regarding the quality of available automobiles. More

Sales department was very professional and helpful. Kept me informed and insured my needs and wants were met. Had my vehicle ready with features I requested. me informed and insured my needs and wants were met. Had my vehicle ready with features I requested. More

I had a great experience at Jim Norton. Jonathan Coats helped me out so much, making sure i choose the right car for me, and helped me stay in my budget, he was time efficient and made me feel comfortable helped me out so much, making sure i choose the right car for me, and helped me stay in my budget, he was time efficient and made me feel comfortable with my decision. Highly recommend this place and Jonathan. More

Great people and great environment. Really helped us get a good deal throughout nation wide shortage. Really experienced people who know what they are talking about. a good deal throughout nation wide shortage. Really experienced people who know what they are talking about. More

I drove my CRV 2005 for many years, about 200,000 miles on it now. It was difficult committing to such a big purchase, but Zoua made everything so much easier. She’s professional, knowledgeable, and her pa on it now. It was difficult committing to such a big purchase, but Zoua made everything so much easier. She’s professional, knowledgeable, and her patience exceeded mine. She is the reason why my experience went well and was a success! Thank you Zoua! More