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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,303 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,303 reviews

November 12, 2021

Brandon and Ethan made the buying experience easy, informative, friendly , with no pressure approach help us get rt vechlice. Thanks so much to of them both. The face of Jim Norton Toyato. More

by Boomer sooner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan, Brandon Barlow
Nov 15, 2021 -

Jim Norton Toyota Tulsa responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 12, 2021

Brandon and Ethan Maded our buying experience easy and enjoyable without pressure helping us get the car we wanted. Thanks to both of you! More

by Boomer sooner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ethan, Brandon Barlow
Nov 15, 2021 -

Jim Norton Toyota Tulsa responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 08, 2021

Wes was very courteous and helpful. He explained the differences between different models and after the purchase spent plenty of time explaining the car’s controls and features and setting up Bluetooth. More

by Stephanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Koch
Nov 09, 2021 -

Jim Norton Toyota Tulsa responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 05, 2021

I really appreciated all the help Alva gave me in purchasing my new car. She was able to find the car with all the options I was looking for and able to answer all my questions. I recommend her for More

by Fastboat2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alva Romero
Nov 08, 2021 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 04, 2021

Actually it is unfortunate how the people who work there in your dealership only give me excuses and they do not help at all, that they are rude and arrogant they are true idiots starting with Todd, they ha More

by Victor
Recommend Dealer
No
Employees Worked With
Todd Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassidy Owens
Nov 19, 2021 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback. While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our Finance Coordinator, Victoria Benedek, at 918-250-6888, Victoria_benedek@jimnortontoyota.com to discuss this further. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 03, 2021

They answer all my questions and they helped me with my doubts and easy way to get my card I’m happy 😊 More

by Grecia13vega89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alva Romero
Nov 04, 2021 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

November 02, 2021

Wes was a pleasure to work with. Very informative and courteous. He kept me well informed during the entire process. More

by Brenda. Emery53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassidy Owens, Wes Koch
Nov 03, 2021 -

Jim Norton Toyota Tulsa responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 20, 2021

I was told by this gentleman I would be receiving “three years of free oil changes” which in fact turned out to be only three individual oil changes. This was a misrepresentation even if the oil changes are More

by flproctor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassidy Owens, Cauy Brewer
Oct 21, 2021 -

Jim Norton Toyota Tulsa responded

Thank you for sharing this candid feedback, which is currently under review with our management team for further review.Customer service is always our top priority, please contact our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 19, 2021

I was very pleased with my experience. Wes was a true gentleman and was extremely knowledgeable about his product. He answered every question I had and could not have been more courteous. The paperwork More

by sbosen2020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara Knowlton, Wes Koch
Oct 20, 2021 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

October 09, 2021

Brought the car in during a very busy afternoon, only to find out they were backed up. Talked to Mike Bowers, a service advisor told him what the problem was. He got it in the early afternoon, found the pro More

by garybllmy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Destiney Charter, Kaylee Acosta, Mike Bowers
Oct 12, 2021 -

Jim Norton Toyota Tulsa responded

Hi, and thank you for this great review! We're happy to hear that Mike took care of you! They are a great asset and we appreciate all that they do. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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