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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,253 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,253 reviews

June 07, 2024

Great fixed my problem and sent me on my way! nonthing else to say, so More

by cmartin3ak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the 5-star rating! We're delighted to hear that we could resolve your issue efficiently. If you ever need anything else, please don't hesitate to reach out to us at Jim Norton Toyota. We appreciate your support! Sincerely, Courtney, Jim Norton Auto Group

June 07, 2024

I think they should have really said the percentage of interest, since they never mentioned it, they only told me that inside the office they knew. More

by MAIEL_MENDOZA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neng Yang
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Carvajal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your feedback.While this is an uncommon instance for our customers, we are thankful you shared these concerns and invite you to reach out to our General Sales Manager, Michael Fleeman, at 918-250-6888 or Michael_fleeman@jimnortontoyota.com to discuss this further. Sincerely, Courtney, Jim Norton Auto Group

June 06, 2024

Jim Norton Toyota is a great place to go if you want professional, friendly service and no-pressure sales. They walk you through everything and answer all your questions. I especially appreciated the te More

by Carshopper2019
Recommend Dealer
Yes
Employees Worked With
Bill Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words about your experience at Jim Norton Toyota. We are delighted to hear that you enjoyed our professional and friendly service, along with our no-pressure sales approach. We always aim to provide a seamless experience for our customers, so it's wonderful to hear that you felt well taken care of during your visit. We appreciate your business and look forward to welcoming you back in the future. Sincerely, Courtney, Jim Norton Auto Group

June 06, 2024

Great service, always happy with the results and if it's not satisfactory they always make it right More

by jaredr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your kind words, Jared. We are thrilled to hear that you are always happy with our service at Jim Norton Toyota. If you ever have any concerns or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future. Sincerely, Courtney, Jim Norton Auto Group

June 06, 2024

I appreciate the professional service I receive at Jim Norton. David updated me on my Prius. Also, the men that transported me to and from my house were very professional as well. More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your 5-star review and kind words about your experience at Jim Norton Toyota. We are delighted to hear that David provided you with excellent service and that our transport team was professional. We look forward to serving you again in the future and thank you for choosing us for your Prius needs. Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

I found this dealership online and found they had what I was looking for. I had them reserve a vehicle for me as I live out of state. I show up test drive the vehicle and decide to move forward. First I More

by BHAWKINS77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gibson Freter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vincent
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you sharing these concerns and have immediately forwarded them to our management team. Our New Car Director, Gibson Freter, has been in contact and working on a resolution.Sharing his contact info here if needed moving forward:918-250-6888, Gibson_freter@jimnortontoyota.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

The service was quick and I feel like i got a great deal. Thank you so much Jim Norton Toyota! More

by Karl Yang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alva Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Karl, for sharing your positive experience with us at Jim Norton Toyota! We are thrilled to hear that you had a quick service and felt like you got a great deal. We appreciate your kind words and are always here to assist you. See you next time! Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

Order to do work done quickly. Very courteous. Work done in reasonable time frame. No problems. Good job as usual. More

by CHARDAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff 'Stewart' Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your positive review and for choosing Jim Norton Toyota. We are delighted to hear that you found our service quick and courteous. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

Service is generally good, BUT! !! I have had to ask every time we get our Camary serviced, that our car gets cleaned/washed like every other customer. NEVER happens!!! More

by GEORGE.UPKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

We are extremely thankful for our customers and value their honest feedback. Thank you for sharing these concerns, which are now under review with our management team. You are invited to contact our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com at any time – we welcome your call. Sincerely, Courtney, Jim Norton Auto Group

June 05, 2024

The Sales Person was very friendly and helpful. He answered any questions I had and explained things super well.He was super prepared and understanding. I am very happy with my new car. More

by HETALIA_LOVER101
Recommend Dealer
Yes
Employees Worked With
Kade Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for sharing your positive experience with us! We are thrilled to hear that our salesperson provided you with excellent service, answered all your questions, and made sure you felt informed and comfortable throughout the process. We're delighted that you are happy with your new car from Jim Norton Toyota. If you ever need anything in the future, feel free to reach out. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

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