Jim Norton T-Town Chevrolet - Service Center

Did not live up to commitment Got a service bulletin from Chevrolet and had an issue with brakes. Made an appointment to have them check out the brakes, which I was told that it wo Got a service bulletin from Chevrolet and had an issue with brakes. Made an appointment to have them check out the brakes, which I was told that it would take a couple of hours to assess the problem. I dropped off my truck at 11 am and told them that they could change my oil as well. At 4:30pm, I called the service department since I had not heard from them. I was told to hold on, he would go check it out. Remained on hold for about 15 minutes before he came back on the phone and told me that they were very busy but he had gotten my truck up to the front of the line to be looked at the next morning. I told him that was not the deal and I would come get it, which is exactly what I did. He did offer to set me up with a loaner. When I got there to pick up my truck, he told me that they were extremely busy and he had checked on my truck 3 or 4 times during the day. I found that hard to believe, No apology, just handed me the bill for the oil change and told where to go pay for it. It is really pretty simple, Do what you say you are going to do. It is upsetting that I made an appointment to have my brakes checked out. I told him when I made the appointment I would not leave my truck there for more than a day. He told me, no problem, they would do it in 2 phases, a couple of hours to find the problem, then a 2nd phase where if they had to order the parts, I could bring it back and have it repaired. That did not happen. More

Great Customer Service Received great service for my vehicle. I most likely will use this dealership for future needs. Lee was very good and kept me updated on work on my 20 Received great service for my vehicle. I most likely will use this dealership for future needs. Lee was very good and kept me updated on work on my 2016 Chevrolet Cruz. More

Every one I was in contact with was wonderful. My car runs better now than it did when I bought it. I don't believe the dealership I bought it from did any checking on it before I bought it from th My car runs better now than it did when I bought it. I don't believe the dealership I bought it from did any checking on it before I bought it from them. More

They are shady I highly advise you to not come here. They are shady. I came in with a coupon for their oil change and tire rotation, just under 30.00 which is a good I highly advise you to not come here. They are shady. I came in with a coupon for their oil change and tire rotation, just under 30.00 which is a good deal. I was in waiting room for service dept., approached by a salesman. No, I am not going to trade in my new 2018 car. Then the advisors come in and try to sell you filters. I explained that I could only do the oil change. I go to pay, and a 30.00 expense was over 70! They still changed the filter, and claimed I authorized it. How they got an authorization from mr saying I could only do the oil change?? He would not explain the bill to me! I was getting upset. They did a service I did not authorize. The service guy continues to argue. I demand they remove the filter, as I did not auth6it and that this is shady and I wanted a manager. The service guy goes off on me, and throw the paper down on the counter and yells at me. He finally gets the manager . This is the only time at my encounter at this dealership that was anywhere close to being on the positive scale. He listened to me and took the filters and labor off, so I only paid for the service I asked for. I still feel it is shady, coming in with filters, being approached by sales people while you are waiting in the service waiting area. Shady that they did this, and to be treated in such a disrespectful manner when I questioned the extra charges!!! Too me, it was theft by deception. I feel because I was a woman by myself, they were trying to pull one over on me. More

Feeling Safe We bought our Rogue about a year ago. Every time we brought it in for an oil change, we received excellent service. Because of that, among other thing We bought our Rogue about a year ago. Every time we brought it in for an oil change, we received excellent service. Because of that, among other things, I feel safer knowing it was done right. Thank you! More

Service department I came in from out of state without an appointment and Lee took excellent care of me. Not only did he do an oil and filter change but he recommended 4 I came in from out of state without an appointment and Lee took excellent care of me. Not only did he do an oil and filter change but he recommended 45,000 mile service and took care of 2 recalls. More

Regular service Philip Padgett was my contact in the service dept. he was very pleasant and professional. Got me in and out in less than an hour. I was very pleased Philip Padgett was my contact in the service dept. he was very pleasant and professional. Got me in and out in less than an hour. I was very pleased More

Service Made my appointment on line- very convenient! Took my vehicle right in. Lee updated me on any issues with my vehicle. Very satisfied! Would recom Made my appointment on line- very convenient! Took my vehicle right in. Lee updated me on any issues with my vehicle. Very satisfied! Would recommend ! More

Worked 2 save me money. Lee helped me find my warranty and gave me great service. Found problems and fixed them b4 they caused me issues. Great jo, appreciate your looking Lee helped me find my warranty and gave me great service. Found problems and fixed them b4 they caused me issues. Great jo, appreciate your looking out for me. More

It was good Ken did great taking g care of it Because this time everything was done without trying to sell me stuff I did not need last time they tried to have front end aligned filters changed i Because this time everything was done without trying to sell me stuff I did not need last time they tried to have front end aligned filters changed inside and out and this time they checked and I didn't need either More