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Jim Norton T-Town Chevrolet
Tulsa, OK
1,921 Reviews
The Norton Family has been handling Oklahoma's automotive needs since 1928 and we take pride in providing the best customer service possible We are so excited about T-Town and being able to offer expanded service to Tulsa and the surrounding communities. Our entire goal is to solve your transportation needs. Regardless if it is a new car, used car, service, parts or if you need some body work done…we have you covered.
Our team is a melting pot of experienced managers who understand the Norton culture. Customer service is our number one priority and the pillar of our organization. We are a progressive, honest, and hard working group of professionals that will do anything in our power to help you out.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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December 12, 2010
First I need to mention I replaced a 2009 BMW X3 with a 2011 Chevy Equinox, because frankly it is a better vehicle. The lease process was very painful. Nobody knew what they were doing (at least that is wh 2011 Chevy Equinox, because frankly it is a better vehicle. The lease process was very painful. Nobody knew what they were doing (at least that is what they said, but a lease trainer from New York happened to be in town and helped with the paperwork). After we agreed upon a price including adding in all the taxes, fees etc., I was sent to financing, where I had to wait over 3 hours. Finally after looking at the paperwork I noticed the price was several thousand dollars higher than we agreed upon. What was done was, they started with the final price with all fees, added about a grand for good measure and then itemized and added the fees back in. I wonder how many people this has happened too before and they just happily signed the papers. My guess is a lot. There was quite a bit of dancing around my questions until I finally said I am not going to do this. They redid the paperwork again with my payment going down more than a hundred bucks a month. I was tired at this point and signed the paperwork so I could get the vehicle and get home, which was over a hundred miles away. A day or so later I looked through the paperwowk and noticed that they still beat me out of a thousand bucks, getting the vehicle for list price instead of invoice as agreed. A week later I get a call from the dealership telling me the paperwork was wrong and they needed to add 2500 to the buy out price. I refused and said they could have the vehicle back unless they took 2500 off of invoice price. They later agreed and I met my sales guy halfway between my house and the dealership to sign the new paperwork. I always liked my sales guy, and bought him dinner that night, but of course the paperwork wasn't as agreed. They took 2500 off of list price and not invoice. I decided not to argue as I still consider that a good deal and signed the paperwork, but hear is an even bigger problem...Allied has no record of the transaction whatsoever. My temporary tag expired yesterday(I paid for all the tags and taxes in cash which is common on my past leases). I spoke with the finance department several times last week and Friday I was told some mistakes were made on the paperwork sent between them and Allied and they would FedEx me a tag out Friday so I would have it. It either didn't happen or they didn't pick Saturday delivery. In any case I happen to be at my winter home where I only have one vehicle and I cannot legally drive it. Allied has no record of the transaction so they won't accept a payment which was also due yesterday. I planned on going back to Arkansas for Christmas this week, so I guess my only next step if the tag doesn't show up tomorrow is to rent a vehicle and contact my lawyer. I need to mention my sales person was actually very nice and I think embarrassed about how some of the others involved handled this. I understand mistakes, because I have made my share of them and have been amicable through this whole process, but if I wasn't completely stuck and now have a fear of my execellant credit rating being affected I would consider this incident comical...didn't mention how the head sales guy showed me a completed survey form and said if I filled mine out that way he would personally buy me another tank of gas. Is that even ethical?...Update. I received a new paper tag this Monday morning. Financing said it was specifically sent for Saturday delivery, but the label clearly states Monday AM. Had a lot of calls by several different people from the dealership after contacting Chevy direct. I have a lot of promises and will base my final rating on this dealership when I have a metal tag, know where to send my payments and all promises are kept. My hopes are that this deal truly was a series of a ton of mistakes as claimed by the dealership and not an ethical issue. I would definately like to hear some experiences from others and be sure to look through the numbers on your paperwork. More
by SteveDude
Employees Worked With
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