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Jim Norton T-Town Chevrolet

Tulsa, OK

4.9
1,919 Reviews
The Norton Family has been handling Oklahoma's automotive needs since 1928 and we take pride in providing the best customer service possible We are so excited about T-Town and being able to offer expanded service to Tulsa and the surrounding communities. Our entire goal is to solve your transportation needs. Regardless if it is a new car, used car, service, parts or if you need some body work done…we have you covered. Our team is a melting pot of experienced managers who understand the Norton culture. Customer service is our number one priority and the pillar of our organization. We are a progressive, honest, and hard working group of professionals that will do anything in our power to help you out.
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8130 E Skelly Dr

Tulsa, OK

74129

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Showing 1,919 reviews

July 18, 2011

This is the first time that I have ever bought a brand new car. I was really nervous because I have always heard how pushy salesman can be, but Jim Glover's put those rumors to rest. Jarred Glover made More

by drcarey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jarred Glover, Jared Glover
July 08, 2011

Well the story goes that I went to another Chevy dealer in the area andI was not impressed with their customer service attitude during the price haggling, so I left a bit discouraged.Then I remembered an a More

by EaglEye1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Glover, Jared Glover
June 17, 2011

I traded in a 2008 Trailblazer, for a Chevy Colorado. It had a miss in the engine, but having a good amount of car knowledge I knew this was nothing serious and they said they would fix it and give me a cal More

by bonster83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Bear
Jul 01, 2011 -

Jim Norton T-Town Chevrolet responded

Our primary goal in doing business is making sure each and every one of our customers are completely satisfied. We have a 72 hour exchange policy, which after having an issue with the Colorado, they took advantage of by getting into the Town and Country minivan. A separate customer was interested in purchasing their original trade, the Blazer, but was not contracted because the original deal was not yet finalized. We did everything in our power to keep you happy, giving you options along the way and letting you decide what was best for you. Most dealers would not have gone this far. We are sorry for the inconvenience and wish we could help you further. At the end of the day, we offered to have the transaction completed on the minivan within 48 hours, resign the contract to give them additional time, and we offered to pay their tag and tax. Lastly, they had the option to leave in their original trade, the TrailBlazer, which is what they chose to do. We are a dealership with the intent to have 100% satisfaction from every customer, but unfortunately, this doesn't happen in every instance. Thank you, and again, our apologies for the inconvenience.

Jul 05, 2011 -

bonster83 responded

First off 1) Yes we were uncomfortable following thru with the Colorado purchase since we were told the problem had been fixed, drove an hour and half to come get it when we started it the check engine light was on AND it still had a miss. 2) We would have gotten out of the deal that nite if they would have let us considering in my mind they did not hold up their end of bargain and fix the Colorado as promised. 3) LeAnn called and told my husband we had to pay the payment on the Blazer because they had sold it at an auction and had not been paid for it and do not pay for cars that they have not received payment for. Because it was against their policy. Well guees what? It is against my policy to pay for cars I no longer own as well. 4) When we went to take back the Van and get the Blazer back they offered at first $500, a full tank of gas and no paymnets for 60 days then they raised it to $800 for our inconvenience if we would keep the Van. They at no time stated this was for tag and tax. The tax on a van that cost close to 23,000 would have been about $2200. So I fail to see where you get your numbers from. Even after taking off the sales tax that Kansas credits you for your trade in it still would have been over $1000. Once again you guys are lying to make yourselves look better. Here is an idea don't mistreat people and you won't have to make up so many lies to try to cover your bad actions.

May 21, 2011

really all i can is awesome i told my sales men what i had for trade and what i wanted and he gave me just what i asked for it doesn't get any better then that thank you jesse. i would and will be telli More

by torio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jesse nolen
May 09, 2011

we began searching for a new chevy cruise right about the time the car was introduced. i had gone to several dealerships in the area with the initial thought of an ltz version of the cruise. i needed to do s More

by tony moody
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
josh richmond and cass fihiol, Cass Filhiol
May 17, 2011 -

Jim Norton T-Town Chevrolet responded

Tony, I am glad you enjoyed your experience with us! I hope you continue to love your new Cruze, and I will be sure to give Josh and Cass a pat on the back! Thanks for posting

April 22, 2011

Follow-up Review, If you read my previous posts I have been dealing with Jim Glover Chevrolet on the purchase of a 2011 Chevrolet Equinox, for the past week. I have had many ups and downs in trying to loc More

by cathort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Henson, Brad Sexton, Jared Glover, Dustin Hightower, Jared Glover
March 01, 2011

Service experience was beyond exceptional. Dealership went out of thier way to make sure our travel commitment was met while servicing our vehicle for an emergency road repair while on a long distance tr More

by GKrenke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Galliart
Mar 01, 2011 -

Jim Norton T-Town Chevrolet responded

I'm extremely glad we could help you get to Dallas for the Super Bowl! Thank you for choosing Jim Glover Chevrolet to assist you in an emergency.

February 10, 2011

I had an horrible life change with a bad divorce which took my nearly 900 credit rating to a lot lower. I was TERRIFIED to try to purchase a car and had "shopped" for over a year avoiding the DREADED cre More

by Step and Eric B.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert and Dustin
December 12, 2010

First I need to mention I replaced a 2009 BMW X3 with a 2011 Chevy Equinox, because frankly it is a better vehicle. The lease process was very painful. Nobody knew what they were doing (at least that is wh More

by SteveDude
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Tony
May 11, 2011 -

Jim Norton T-Town Chevrolet responded

Steve, This is Jared Glover, hope things are going well for you! Thank you for bringing this to my attention. Over the past couple months you and I have communicated well and hopefully taken full care of your issue with us. I apologize we had trouble with the details of your lease, but I know we have done everything in our power to take care of you. After speaking with you last, I felt like you were completely satisfied with our dealership, which is what we strive for. Thank you for your time!

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