Jim Marsh Chrysler Jeep - Service Center

I was visiting from Phoenix. I had just had service including cooling system flush at my Phoenix Jeep dealership. My Jeep near overheated several times on the drive over, forcing I had just had service including cooling system flush at my Phoenix Jeep dealership. My Jeep near overheated several times on the drive over, forcing me do drive under 60mph and turn off my AC on hills on the way to Las Vegas. I took my Jeep to the Prestige Jeep dealership near my hotel to get it checked out and they wouldn't give me the time of day they and said they were too busy to help me out. I then took my Jeep to the nearby Jim Marsh dealership who, despite being just as busy, looked at my Jeep the same day and deemed that it was safe to drive back to Phoenix a few days later to have my local dealership look at it. I was helped by service advisor Michael Rains who was very understanding and didn't hesitate to help me out. It was very heartwarming to know that there are people out there who go out of there way to help others in need. I wouldn't hesitate to purchase a vehicle at Jim Marsh knowing I have the support of an amazing service department. More

Worst dealership I've probably ever dealt with. Made an appointment for my Jeep on 7/12/23 and dropped my car off first thing in the morning. It then took them a week before they even looked at i Made an appointment for my Jeep on 7/12/23 and dropped my car off first thing in the morning. It then took them a week before they even looked at it. They could not take the time to call, text, or email me any updates. I can see why now seeing as they never got to it. I had to physically stop in on 7/21 with my rental car which I purchased out of pocket myself just to get any answer at all. I finally received a response from my service manager Orville on 7/27 with what the problem is and that my extended warranty is not going to cover most of it. They are asking for $6,755.06 and asking me to shell out at least $3,600 due to a defective cyliner head that fails 50% of the time according to Jeep. I never even received a call back from the service manager who was conveniently able to respond to my Google review minutes after I posted it to contact him back with no response whatsoever. Deeply regretting buying a Jeep and especially taking it to this dealership. AVOID More

I want to warn you about a situation i just recently had with Jim Marsh Chrysler Jeep.Took my vehicle in for service the same vehicle they sold me less than a year ago. When it came time to pick up the vehi with Jim Marsh Chrysler Jeep.Took my vehicle in for service the same vehicle they sold me less than a year ago. When it came time to pick up the vehicle i was told that i need front pads and rotors and with labor and parts it came to a little more than $4K. The car is still under the 3/36 and i purchased their top of the line MOPAR warranty but none of issues are covered under either warranty.This was on 2/20/23 and i went and spoke to management and one again stated its not covered so the manager asked is the breaks making any noise or does the steering wheel or car shake and the answer to both was"NO" I was told by this manager that then you don't need brakes and he would speak to service but i have no idea what was discussed. I received a copy of the work needed and after i spoke cooperate they gave me the run around. I then text the service department and asked for a copy of the work needed and this was only a few days later. This second copy of the work needed was totally different. The only thing they stated need was the cabin filter and air filter. I won't throw anyone under the bus by name but i was told they were trying to upsell me. With that being said"whom do i believe or trust?" Save yourselves some pain and take your business to a different dealership because somebody is not being honest. Once they get your hard earned money they just move onto the next victim. For this situation one(1) star is too much...Stay away from this dealership because they will outright LIE to you More

Great service n great job on vehicle. I am completely satisfied with the work from this business I am completely satisfied with the work from this business More

The body shop and Randy are top great place. Randy was great throughout the process. great throughout the process. More