Jim Marsh Chrysler Jeep

Jade was great. My second purchase for Jim Marsh Jeep.I would highly recommend.Also John from California was was very knowledgeable and funny He was the manager tha My second purchase for Jim Marsh Jeep.I would highly recommend.Also John from California was was very knowledgeable and funny He was the manager that made the deal work More

Went to the dealership for an internet advertised special of 19,000 for used car, when I got there from the other side of town, they told me there was a $4,000 extra charge for Recon fee. Isn't a vehicle usu of 19,000 for used car, when I got there from the other side of town, they told me there was a $4,000 extra charge for Recon fee. Isn't a vehicle usually Reconed before it's put on the lot or listed. I was ask if i read the small print that states the $ 4000. Purchased a diffrent car 2 hrs later from another dealer . More

ARROGANT and IGNORANT. This is a roadmap that hopefully will steer others clear of this dealership. 9 years ago, I began fighting an illness that is, unfortunately, w This is a roadmap that hopefully will steer others clear of this dealership. 9 years ago, I began fighting an illness that is, unfortunately, without a cure and terminal. As such, I paid off my debts, sold my home and focused on what could be done to maximize the time left. This resulted in my becoming a bit of a ‘credit ghost’ in as much as I paid cash for everything. In hindsight, I should have retained some credit cards however I’ve yet to see a coffin that offers more than one direct deposit and never one that sees withdrawals whatever. This is where Jade Torres at the dealership comes into play. I’m now down to the wire on my date with fate; having maybe 18 to 24 months left. So over the next year, I plan on doing some road trips and as nice and comfy as my Range Rover is, it is, simply a beast on fuel. Decided buying a used Mini would be good for MPG (about 3x that of the Rover) while also offer something somewhat comparable to the supercharged fun of the V8 just in a smaller package. Found the Mini at this dealership. Didn’t bother to haggle and started the purchase. Applied for financing and was approved. This is where the proverbial pooch meets Jade Torres. I questioned the rate and was told it was at x as a result of the previously noted empty credit file. (The payment further inflated by Jade adding in a service contract i neither asked for or wanted) Jade relayed that my Experian credit score was x, to which I replied, no it is actually x + nearly 100 more points. I offered this info not from out my backside but rather from BEING AT THAT MOMENT LOGGED INTO EXPERIAN AND MY PERSONAL FILE WITH THEM. Are ya with me so far because here is where it gets good: Jade throws out a complete falsehood in attempt to brush the differences off. ‘It’s your automotive credit score’ that’s why it’s different. My what??? THERE IS NO SUCH THING AS AN AUTOMOTIVE CREDIT SCORE. This, I can say quite confidently given 20+ years in finance and a degree in same. So that didn’t stick and what does Jade do? Doubles down on the lie and says ‘Your Experian score is x im looking at it now’. (Another lie) Remember the part about me being logged into Experian? Yeah. So I send Jade screen grab DIRECT FROM EXPERIAN which Jade says is ‘some app’. No, Jade. It’s EXPERIAN. So what does Jade do? Mind you that up to this point I had been completely civil with Jade. Jade decides the appropriate response is this direct quote: ‘’Nope I’m correct. I have sold cars for almost 10 years, I have a 780 score, own my home and have bought almost 20 cars myself. I’m 100% correct. Im not gonna have someone even with a xxx score and admittedly “thin file” tell me that I’m incorrect." Jade, I could care less about your 20 cars, your excessive real estate debt and your credit score it all precariously balances upon. Responding with that arrogant, childish, ignorant and insulting garbage is appalling. Had you been employed by the firm I owned back in the day and made such a statement, I would personally have escorted you out of the building without hesitation. But wait…Jade triple double downs it by trying to make some comparison about mortgage finance that they are even MORE wrong about. Just say anything and see what sticks; right Jade? WRONG. One would think that Jade might backpeddle a bit bit nope…double down again essentially saying I’m not going back and forth I can sell the car to anyone. We hadn’t gone back and forth. Jade only went forth with being totally dismissive. But it gets even better: The information Jade was so smug about? Not Experian. It’s actually FAIR ISSAC and Company. A score and company COMPLETELY DIFFERENT THAN EXPERIAN. So thank you Jade and whoever didn’t train you at the dealership to be civil and give factual information for making what would have been my last and most important auto purchase Jaden into such an insulting and horrible spit upon the grave I’m not even in yet. More

This place is a straight scam they told me my price was including tax they never paid it apparently out of the kindness of my heart I paid them nearly 8k more than their asking price. Im a disabled veteran including tax they never paid it apparently out of the kindness of my heart I paid them nearly 8k more than their asking price. Im a disabled veteran they said they would take care of me yeah they screwed me alright please avoid this place like the plague. Just read all the horrible reviews wish I had More

Dictatorship not Dealership! Horrible experience. I am a 68yrs this ordeal was exhausting and they made it hard to keep up with. I found the car on the internet, great price and Horrible experience. I am a 68yrs this ordeal was exhausting and they made it hard to keep up with. I found the car on the internet, great price and with fee my within my budget. Sent a message to confirm availability and made an appointment for next day. I was to see Chris, internet sales, he passed me off to Mike. We took the car for a test drive, Mike was busy texting. Mike disappeared and returned to sell me a package that included catalytic converter theft and key loss for $4500. I said, No Way and this is covered under my current car policy and the car has 2 keys and the key loss is only for 1 year. Then he “TOLD” me, I “HAD” to buy the add on if I wanted the car. He said this is how the dealership recoups their losses. What the dealership looses or gains is not my concern. What about my losses? For all the money I’m spending covering everybody else’s losses? Not only can’t he say what I’m buying, there’s nothing he can say to make it seem a little bit worth it. I’ll bet not everybody who buys a car there, is told they have to buy this package. It’s only mandatory for whoever the dealer chooses. Nobody could feel good about buying an unexplainable add on package for a ridiculous amount of money. I was going to leave and of course that’s next to impossible. Mikes going back and fourth returning with this guy and that guy, is just another way of keeping you in state of confusion, I was so mixed up at this point, I forgot about getting answers on what that $4500 package included, along with any other questions I had. What was a great deal just keeps getting worse. Mike offered to drive me to the bank to get my down payment, he only did this because he knew if I left I wouldn’t be back. Next I was told my interest rate in 8.9%, and that’s the best they can/will do. Signing the paperwork he was trying to sell me the extended warranty, I told him since I hade to pay for a package I didn’t want or need, there was nothing left for a warranty, which HAD I BEEN GIVEN THE CHOICE, I would have preferred.the warranty, so another fiasco, shoving paper after paper, sign here, initial there, pulling it away before you can even see what’s on it, shoving another in front of you. They had my drivers license, knew my age and knew they had worn me out and I couldn’t keep up any longer and I still had a 2 1/2hr drive home. I looked at the paperwork the next morning, while Mike had no problem telling about any other increases, he failed to say anything about the price, the advertised price was $3744. Less than what I was charged. He knew i was shopping on the internet, since it was the guy from the internet that passed me over to him. With add ons and price I was charged, I paid almost 40K for a 2021 Kia Soul. I’m alone and didn’t have anyone to take with me. If your a senior citizen don’t go alone. I’m going to do all I can, writing letters to the Attorney General, these sails tactics have to change for seniors A person should at least be given a choice when it’s mandatory to buy an add-on, not just one that’s pre set by the dealership. The dealership choice will be a package that is more profitable for dealership. Seems there a lot of reviews with the same complaint and nothing has been done about it, That’s too bad. Ms Slowpoke More

I want to warn you about a situation i just recently had with Jim Marsh Chrysler Jeep.Took my vehicle in for service the same vehicle they sold me less than a year ago. When it came time to pick up the vehi with Jim Marsh Chrysler Jeep.Took my vehicle in for service the same vehicle they sold me less than a year ago. When it came time to pick up the vehicle i was told that i need front pads and rotors and with labor and parts it came to a little more than $4K. The car is still under the 3/36 and i purchased their top of the line MOPAR warranty but none of issues are covered under either warranty.This was on 2/20/23 and i went and spoke to management and one again stated its not covered so the manager asked is the breaks making any noise or does the steering wheel or car shake and the answer to both was"NO" I was told by this manager that then you don't need brakes and he would speak to service but i have no idea what was discussed. I received a copy of the work needed and after i spoke cooperate they gave me the run around. I then text the service department and asked for a copy of the work needed and this was only a few days later. This second copy of the work needed was totally different. The only thing they stated need was the cabin filter and air filter. I won't throw anyone under the bus by name but i was told they were trying to upsell me. With that being said"whom do i believe or trust?" Save yourselves some pain and take your business to a different dealership because somebody is not being honest. Once they get your hard earned money they just move onto the next victim. For this situation one(1) star is too much...Stay away from this dealership because they will outright LIE to you More

First let me start by saying our salesman Johnny was great. Unfortunately management wasn't. My wife and I stopped by to look at the 2015 Chevrolet Corvette that was priced just shy of $44,000 on a Sa great. Unfortunately management wasn't. My wife and I stopped by to look at the 2015 Chevrolet Corvette that was priced just shy of $44,000 on a Saturday. The price was right so we went to look. While talking with Johnny another man came out and said he was the manager and they were going to lower the price to $40,000. It hadn't been driven recently as there was rust on the rotors, so I thought that along with the fact it has been on the lot for 2 months was the reason to drop the price. This was intriguing so I took the car for a test drive. I was able to take the rust off during the test drive by riding the brake for just a minute. The car was exactly what I wanted and with that price how could I say no. So some quick math with Tax, DMV, and Doc fee the out the door amount would be $46,000. While at the dealership several employees there talked about how the bought it from customer that traded it on a Wrangler 4XE. They said that customer had bought it for their spouse who had passed away and needed something more practical. They talked about how perfect it was and how little they had to do to get it ready for sale. I had made a promise to another dealership to keep an appointment so I told Johnny I may be back on Monday. I came back on Monday, took the unit for another test drive, still loved the unit and told Johnny to write it up and I would secure my own financing. Johnny comes out with the numbers. $44,000 sales price + $4995 recon + $4995 for a product that they kept touting would protect the catalytic converter. This is very funny since a catalytic converter costs less than $2000 installed. There were other features of this product but that was what the touted. So now the $44,000 price was really $54,000. I reminded Johnny the sales price should be $40,000 as his "manager" had stated on Saturday. Johnny when back to the office and the "Manager" came out and said he had said around $40,000. Well around $40,000 isn't $44,000. I also inquired about the $4995 in recon. This was very high, especially because every person I came into contact with said what a great unit it was and that since it was hardly driven they didn't have to do anything but an oil change. That is quite an expensive oil change. The "manager" refused to remove those products so I told them they have a $46,000 out the door offer and to call me if they wanted to make a deal. The interesting thing is the next day the price online was raised to just shy of $54,000. Looks like Jim Marsh Jeep figured decided there was a problem with the way they do business and the pricing model they were using. I noticed today that the price has been lowered $48,998 on their website. Makes you wonder if that is $48,998 + $10,000 in un-needed fees, just to try to get more buyers on their lot. Interesting enough this unit has been on their lot for over 2 months and it would appear I was their first solid offer. Ironically, until recently, Jim Marsh's tagline was, "If you don't drive here, You can't save here" Well Jim, my $46,000 offer is still on the table if you want me to drive there. More

This dealership is the worst! They use a bait and switch technique to get you to call or come into their dealership. They advertise low prices and when you go to purchase the vehi They use a bait and switch technique to get you to call or come into their dealership. They advertise low prices and when you go to purchase the vehicle they say there's some additional addendums fees that you have to pay for. These addendums fees were over $5,000. Here's what you get. BT Series Security, Catalytic Converter Protection, Key Replacement, Trade in Value Guarantee. They will not remove these add-ons. They say it's part of the "recon" on the vehicle. I wouldn't have a problem with this if they just disclosed this information on their Autotrader ad or on their website. When you add in this extra fee their price is higher than most dealers. I will be reaching out to file a complaint to the Nevada DMV and the Attorney General. I will be posting a video as well on YouTube. Honesty is the best policy! More

Repeat top performance gets repeat customers like me - and maybe like you too, if you're wise. and maybe like you too, if you're wise. More

Thank you Johnny for being patient with us and making our experience amazing. You are the best!!! experience amazing. You are the best!!! More