Jim Lupient INFINITI

Great deal These guys gave me a great deal on a new QX 50. I couldn't be happier with everybody involved. I would definitely recommend Jim Lilienthal again These guys gave me a great deal on a new QX 50. I couldn't be happier with everybody involved. I would definitely recommend Jim Lilienthal again More

Great car buying experience Weeks ago I stopped into this Infinity dealer looking for a used M56x as they seemed to be hard to find. I met Vladimar who was very nice and profes Weeks ago I stopped into this Infinity dealer looking for a used M56x as they seemed to be hard to find. I met Vladimar who was very nice and professional and asked him to keep a look out for one. I didn't know if I would get a call back but last Friday he let me know one was just traded in and it was exactly what I was looking with all the options. They were very fair in pricing they competed all services and detailed the car, it looked great and I am very happy. This was the best car buying experience I have had and I have purchased several nice autos and I found everybody at this dealership very pleasant to work with. I just wanted to say thanks again for keeping my info and helping me find this very nice sedan. Thanks again, Eric More

Run as fast as you can away!!! Lies and Cheats I bought a car from them with a trade in. The next day the transmission and the engine mounts were shot. I had the extended warranty, thank goodness.. I bought a car from them with a trade in. The next day the transmission and the engine mounts were shot. I had the extended warranty, thank goodness.... I dropped the car off and for over a MONTH they kept it. It was always one thing or another. No one would call me back or even answer their voice mail. I finally was able to have multiple discussions with Art who is the Manager at the bargain lot where this was purchased, (however EVERYTHING was done through this dealership), who was so stating he was making things right and that they are so sorry. BULL... So after Art calls me and over and over again because I have just been asking for my old car back and lets me done, this is crazy stupid.. Art says that he has not only put in new engine mounts but a new transmission as well. LIES LIES LIES I get the car and the next day it slips so hard that I felt like I got rear ended. I called right away and guess what??? No one will answer the phone and when I go there, no one is there that can help; I have now made it a joke that I call 2 times a week and leave messages and it has been a month and not 1 call back!! As a female first time buyer, I am disgusted at the lies that they told and the lack of being human beings. They used MY FULL and every cent of the warranty that I BOUGHT to fix something that they NEVER EVER Fixed. I More

Infiniti just told me they would have covered an issue. Infiniti just told me they would have covered an issue that I am having (even though it was just barely out of warranty), had the Service department l Infiniti just told me they would have covered an issue that I am having (even though it was just barely out of warranty), had the Service department logged our interactions regarding an issue with the interior paint coverings peeling off. Even worse they said they still would cover it had Lupient Infiniti logged this issue. I guess it was more important for the service rep to try and get $1000+ in service and parts from me than try to work on behalf of the customer. Thanks for dropping the ball guys. More

Great Dealership, Just Not The Right Car. Ugh. This is a tough review to write. My wife and I were prepared to purchase a fully loaded Q50 from Sandy Lange. She's been great--extremely communi Ugh. This is a tough review to write. My wife and I were prepared to purchase a fully loaded Q50 from Sandy Lange. She's been great--extremely communicative, super friendly, super transparent, and willing to work with our unique situation. We felt quite welcomed each time we went to Lupient. I honestly can't say a single bad thing about the experience--with the exception of the GM over there, who reminded me of Shooter McGavin from Happy Gilmore. We got the sense that we weren't in the "fiscal situation" for a luxury car. At least, that was my impression. So, we put the 1,000 down on the car. And everything was set to go. However, because the dealership didn't carry a Q50 with all of the features we wanted, we opted to not do a test drive. Well, as the week passed, I decided to look at some other cars to be on the safe side. What I realized, is that we hadn't done a thorough test drive or walkthrough of the Q50. So we decided to go back to Lupient and try it. Sandy wasn't there that night but Morgan was great and handed us the keys and we were on our way. First thing we noticed is that the adaptive steering felt very disconnected from the car, despite trying it in every possible mode. This was really the issue. Greg honored his promise to refund us without a blink of an eye. We felt terrible--we really liked Sandy, but the Q50 seems to be a few steps away from being a truly refined vehicle. With that being said, if you're in the market for an Infiniti THIS is the place to go. Ask for Sandy or Greg. Avoid Shooter McGavin. More

Brake Job from xxxx I went in for a break job and a gas tank issue. On the break job, I was quoted approx. $300 to fix them. After the completed the job, the told me th I went in for a break job and a gas tank issue. On the break job, I was quoted approx. $300 to fix them. After the completed the job, the told me the break would cost double what they quoted me. To try and hide/disguise this total sales process breach (doing 2x the work and telling the customer after the fact), they told me they gave me a 10% discount. It took me hours on the phone, and a rude service tech, to explain to the whole service department that this is not how a customer should be treated. They eventually came to their senses and did not change me for more than what they quoted but believe me, it was not easy to explain what I believe to be how to provide simple customer service. More

no games Just purchased an '12 G37xS coupe from Jamie Larson at Lupient. I had been looking for months for the right color and equipment and after finding "the Just purchased an '12 G37xS coupe from Jamie Larson at Lupient. I had been looking for months for the right color and equipment and after finding "the one" I contacted Jamie via email. After talking to Jamie I knew I was in good hands! I indicated that I needed a 4.5 out of 5 stars on the condition of this car, and going over my concerns and additional photos he sent, he assured me there were going to be no surprises once I saw the car. Have I said I was driving over 400 miles to look at this car, for the first time? Jamie was totally low pressure and profession all the way. So I drive to MN and Jamie was spot on, no surprises and I bought the car. Kathy was able to secure very competitive financing and Jamie's delivery of the vehicle was so smooth and not rushed. He even called me in the car halfway home making sure everything was good (at 11pm). Jamie is a great salesman and now a friend. More

Horrible Follow Up after purchase has been made I purchased a brand new Q50 in January. My initial sales person was friendly and very helpful. I had my first encounter with the sales manager Greg I purchased a brand new Q50 in January. My initial sales person was friendly and very helpful. I had my first encounter with the sales manager Greg then. My wife was pushed to purchase the Lupient package which included free oil changes and cold weather floor mats (which we got with the car). We had to decline three times before they stopped asking. My wife got pregnant a few months later. I called and emailed Greg to see what my options of buying a bigger vehicle would be. After a week and a half of no response I sent another email to him stating I would never be a customer again and cced his boss. In the meantime I called the other Infiniti dealership in MN and got immediate results and purchased my new QX80 through them, they have been a much better dealership with less hassel. More

Sandy made the car buying experience fun and easy! I recently purchased a Q50 at Lupient Infiniti. I love the car of course and have been an Infiniti owner before so knew what to expect. However, Sandy I recently purchased a Q50 at Lupient Infiniti. I love the car of course and have been an Infiniti owner before so knew what to expect. However, Sandy made the car buying experience fun. She went through all the added gadgets and options in the Q50 effortlessly, and clearly laid out all the changes from the G to the Q. Her knowledge of the vehicle was better than I've seen at any other dealership. When I picked up the car she had me set up in the computer and ready to drive in no time! More

From the moment we walked in to the dealership we knew this was going to be a different experience. We have purchased a number of cars over the years and I would tell you that our experience was never as this was going to be a different experience. We have purchased a number of cars over the years and I would tell you that our experience was never as easy as the time we spent with Sandy at Jim Lupient Infiniti. Sandy greeted us and actually took the time to listen to what we were looking to find. She asked a number of thoughtful questions regarding use, size, features and never once pushed us towards a vehicle. Instead, she lead us to a selection of different models and proceeded to describe the pros and cons based on our answers to her questions. We were able to test drive the new Q50 and fell in love. At that point, Sandy was able to find the right color combination and even made the paper work (usually my least favorite part) easier than ever. We actually signed the documents, were able to go pick up our daughter and by the time we got back the car had been detailed and we were able to finalize with a few signatures. If you are in the market for a great vehicle and want a no pressure experience I would highly recommend heading to Lupient and asking for Sandy! More