Jim Lupient INFINITI

Leasing experience Sande has been our trusted salesperson for years at Lupient. We wouldn't choose another, dealership or salesperson. She makes our experience fun and s Sande has been our trusted salesperson for years at Lupient. We wouldn't choose another, dealership or salesperson. She makes our experience fun and seamless. Great job and thank you. More

A great first car buying experience to remember After having visited a few other dealerships, I brought my daughter into Lupient Infinity. From the get go, the staff made everything attempt to make After having visited a few other dealerships, I brought my daughter into Lupient Infinity. From the get go, the staff made everything attempt to make sure we had a positive buying experience. This began with Vladimir from the sales team. My daughter was treated with respect and it was obvious, that she was viewed as a potential customer for life. After completing the test drive, she was very interested in a vehicle. We made an offer contingent upon an alignment. When the car returned from the alignment it was reported that approx $900 worth of work was needed to replace some worn components; in order for the front end to be properly aligned. Having made an offer on an "as is" used car (already at the top of my daughter's budget) I was prepared to explain to her that these things don't always work out as expected. However, Nathan Bard (executive manager) was making the rounds speaking with customers. He stopped by to speak with my daughter and me about our experience at the dealership. Upon learning tue situation with the car, he authorized the repairs to the vehicle while still honoring my daughter's original offer. It would have been very easy for him to say it wouldn't work out and just auction off the car layet. His understanding of the situation, his awareness of the reputation of the dealership, and his customer service attitude make him invaluable to the business. As follow-up to the work on the vehicle after the sale (and icing on the cake) Peter from the maintenance team followed up To let us know that the repairs went well and everything was "good to go". My daughter couldn't have had a better first car buying experience. She had already begun to recommend Lupient to her friends, and feels very comfortable giving her business to them in future years. Thanks for making this a great time for my daughter! More

First time car buyers beware I bought a used 2001 Tahoe from them January 2016. The lady in the financial office assured me I'd be able to refinance my loan after 6-12 months of o I bought a used 2001 Tahoe from them January 2016. The lady in the financial office assured me I'd be able to refinance my loan after 6-12 months of on time payments. Well being a first time car buyer with no credit history, I got stuck with a 19.99% interest rate. Little did I know, NO bank will refinance a vehicle that is 16 years old. On top of that, my Tahoe has soft spots in the frame. So over a year later of on time payments I've barely made a dent in the loan on a truck that will likely rust from the inside out before I finish paying it off. I was referred to a sales guy that could supposedly help me get it traded in. Well I talked to him and he offered me like $1200. Like a 5th of what I'm paying for it. Well more than that after the $1200 down payment. These guys are nasty in the way they practice business. Stick with Craigslist or private sales for used vehicles. You may get screwed but it won't be as hard as Lupient Infiniti screws first time car buyers. More

The best dealership I have ever worked with. Outstanding! The experience was excellent. I started with an e-mail and explained my situation and my expectations. Next I was contacted by Mary L. who reviewed The experience was excellent. I started with an e-mail and explained my situation and my expectations. Next I was contacted by Mary L. who reviewed what I was looking for and I would not accept any HARD SELL. The next step was I gave them a price of a vehicle that I was very seriously considering...a model from the same brand as we have been driving. Gave them my trade-in value. I told Mary, "don't waste my time...if you can do better, call me. They did MUCH better taking us from a nice brand to the upscale INFINITI QX30 model...more vehicle and a better price. The deal was done. They did not push "add ons" etc. We are thrilled with our new INFINITI even though our dealer is 60 miles away...it was and is well worth the travel!!! More

Great deal These guys gave me a great deal on a new QX 50. I couldn't be happier with everybody involved. I would definitely recommend Jim Lilienthal again These guys gave me a great deal on a new QX 50. I couldn't be happier with everybody involved. I would definitely recommend Jim Lilienthal again More

Great car buying experience Weeks ago I stopped into this Infinity dealer looking for a used M56x as they seemed to be hard to find. I met Vladimar who was very nice and profes Weeks ago I stopped into this Infinity dealer looking for a used M56x as they seemed to be hard to find. I met Vladimar who was very nice and professional and asked him to keep a look out for one. I didn't know if I would get a call back but last Friday he let me know one was just traded in and it was exactly what I was looking with all the options. They were very fair in pricing they competed all services and detailed the car, it looked great and I am very happy. This was the best car buying experience I have had and I have purchased several nice autos and I found everybody at this dealership very pleasant to work with. I just wanted to say thanks again for keeping my info and helping me find this very nice sedan. Thanks again, Eric More

Run as fast as you can away!!! Lies and Cheats I bought a car from them with a trade in. The next day the transmission and the engine mounts were shot. I had the extended warranty, thank goodness.. I bought a car from them with a trade in. The next day the transmission and the engine mounts were shot. I had the extended warranty, thank goodness.... I dropped the car off and for over a MONTH they kept it. It was always one thing or another. No one would call me back or even answer their voice mail. I finally was able to have multiple discussions with Art who is the Manager at the bargain lot where this was purchased, (however EVERYTHING was done through this dealership), who was so stating he was making things right and that they are so sorry. BULL... So after Art calls me and over and over again because I have just been asking for my old car back and lets me done, this is crazy stupid.. Art says that he has not only put in new engine mounts but a new transmission as well. LIES LIES LIES I get the car and the next day it slips so hard that I felt like I got rear ended. I called right away and guess what??? No one will answer the phone and when I go there, no one is there that can help; I have now made it a joke that I call 2 times a week and leave messages and it has been a month and not 1 call back!! As a female first time buyer, I am disgusted at the lies that they told and the lack of being human beings. They used MY FULL and every cent of the warranty that I BOUGHT to fix something that they NEVER EVER Fixed. I More

Infiniti just told me they would have covered an issue. Infiniti just told me they would have covered an issue that I am having (even though it was just barely out of warranty), had the Service department l Infiniti just told me they would have covered an issue that I am having (even though it was just barely out of warranty), had the Service department logged our interactions regarding an issue with the interior paint coverings peeling off. Even worse they said they still would cover it had Lupient Infiniti logged this issue. I guess it was more important for the service rep to try and get $1000+ in service and parts from me than try to work on behalf of the customer. Thanks for dropping the ball guys. More

Great Dealership, Just Not The Right Car. Ugh. This is a tough review to write. My wife and I were prepared to purchase a fully loaded Q50 from Sandy Lange. She's been great--extremely communi Ugh. This is a tough review to write. My wife and I were prepared to purchase a fully loaded Q50 from Sandy Lange. She's been great--extremely communicative, super friendly, super transparent, and willing to work with our unique situation. We felt quite welcomed each time we went to Lupient. I honestly can't say a single bad thing about the experience--with the exception of the GM over there, who reminded me of Shooter McGavin from Happy Gilmore. We got the sense that we weren't in the "fiscal situation" for a luxury car. At least, that was my impression. So, we put the 1,000 down on the car. And everything was set to go. However, because the dealership didn't carry a Q50 with all of the features we wanted, we opted to not do a test drive. Well, as the week passed, I decided to look at some other cars to be on the safe side. What I realized, is that we hadn't done a thorough test drive or walkthrough of the Q50. So we decided to go back to Lupient and try it. Sandy wasn't there that night but Morgan was great and handed us the keys and we were on our way. First thing we noticed is that the adaptive steering felt very disconnected from the car, despite trying it in every possible mode. This was really the issue. Greg honored his promise to refund us without a blink of an eye. We felt terrible--we really liked Sandy, but the Q50 seems to be a few steps away from being a truly refined vehicle. With that being said, if you're in the market for an Infiniti THIS is the place to go. Ask for Sandy or Greg. Avoid Shooter McGavin. More