Jim Lupient INFINITI

I have had a number of QX56 from this dealership. The service & customer service has always been consistently good but my experience today was tops! Timeliness, friendliness, work done ...total experien service & customer service has always been consistently good but my experience today was tops! Timeliness, friendliness, work done ...total experience excellent. Thank you guys! More

I selected Jim Lupient Infiniti over the other Infiniti dealership in the area based on my initial conversation the with other dealership last year. After doing some research on-line I saw several positive dealership in the area based on my initial conversation the with other dealership last year. After doing some research on-line I saw several positive reviews from previous customers. I was not disappointed. From the minute I arrived at the dealership I was treated with a high level of courtesy and respect. Everyone I spoke with was friendly and interested in helping in any way they could. Mary did a terrific job of showing me everything I was interested in seeing to make sure I got exactly what I was looking for. I looked at several options and when I ultimately landed on the beautiful black FX I instantly fell in love with everyone did a great job of putting together a menu of purchase and lease options to choose from. I traded my 2004 G35 and received enough in trade for it that I didn't even feel the need to haggle over it. The finance aspect went perfectly and when all was finally said and done it was after closing time. Rather than rush me out Mary spent more than enough time walking me through the many bells and whistles intent on making sure I had everything set how I wanted before leaving. If I'm still in the area 39 months from now I'll definitely be going back to see the folks at Jim Lupient Infiniti. More

Being a previous Infiniti owner I would not have thought I would be so incredibly pressured to buy. I went in purely gathering information. The sales person was over zealous and really pushing me into a dec I would be so incredibly pressured to buy. I went in purely gathering information. The sales person was over zealous and really pushing me into a decision after repeatedly saying I was just exploring options. I don't fall into this type of pressure, so it began putting a bad taste in my mouth. I was then accused of sending mixed signals about wanting to buy, even though I made it perfectly clear I was not buying that day. The sales person even went as far as to have the vehicle washed and brought up front and telling me I could leave in it that day. When all was said and done I left and a few days later sent a question by email, which I never received a response. It's apparent that I do not rate as a customer anymore since I didn't buy a car on my first trip to the dealership. I have since crossed Infiniti off my list and I'm about ready to purchase a new BMW as the sales staff at BMW of Minnetonka have been helpful and not pushed me in anyway. They actually encourage me to go home and think over the options. More

I had purchased my vehicle elsewhere, only because I wanted an Italian brand that the Lupient family does not carry. But that doesn’t mean I had to forgo the all the peace of mind that the Lupient team wanted an Italian brand that the Lupient family does not carry. But that doesn’t mean I had to forgo the all the peace of mind that the Lupient team has to offer. Sure, any dealer can sell you an overpriced temporary wax job finish protection. But I wanted the same protection that the people at Boeing, Gulstream, even the President of the United States depend upon. That is why I went with the Cilajet protection package. Cathy Crupi, the Lupient Infiniti business manager, even showed me the video from “Jay Leno’s Garage”, where Jay Leno can’t say enough about the product. I figure if the Cilajet protection package is good enough for Jay Leno’s rare multi $100,000.00 classics, its good enough for my little baby. Baseball season is upon us, and if you want triple-play protection, I recommend that you play with the Cilajet product, Kathy Crupi, and the Lupient Infiniti team! More

I had a wonderful experience as soon as I walked into the door of the dealership. Very professional and friendly. I would highly recommend Jim Lupient Infiniti and our sales person, Mary LaMere. Mary work door of the dealership. Very professional and friendly. I would highly recommend Jim Lupient Infiniti and our sales person, Mary LaMere. Mary worked with us on the price so we could get the car that we wanted. Overall a fantastic experience I am delighted with the dealership and I love my new car. More

Recently Peter helped me with tires on my G37 Sport Coupe. I was so impressed I had him do likewise on our Acura! He truly is an exceptional problem solver and a delight to deal with. Keep this man Coupe. I was so impressed I had him do likewise on our Acura! He truly is an exceptional problem solver and a delight to deal with. Keep this man happy and you will have lots of satisfied service customers. Thank you, Terry Stein. More

Every experience we have with Connie is excellent. Connie and this Infiniti dealership offer great service - better than any other dealership -- and we've been die-hard Toyota owners. We were late for o and this Infiniti dealership offer great service - better than any other dealership -- and we've been die-hard Toyota owners. We were late for our 90,000 mile maintenance, but early for the 120,000 mile check. Although the service would have cost $900, Connie called to point out that we would have been duplicating services that we really didn't need yet. Instead she recommended some of the basics, and then bringing it back for the full treatment at 120,000 miles. When has a car dealership ever talked you OUT of ANY service that was unneccesary? I was so impressed - but then I always am by Connie and everyone we've dealt with at this dealership. Connie always returns calls when she says she will, and usually everything is delivered early! More

i been to many dealers( Lexus of wayzata, and Acura) and just because i wasn't wearing a tuxedo, they didnt even bother in helping me instead gave me a weird look like if i didn't have any money. But lupien just because i wasn't wearing a tuxedo, they didnt even bother in helping me instead gave me a weird look like if i didn't have any money. But lupient infiniti was a whole new experience, for the first time i been to a dealer I was treat as somebody really important even though i'm not. All the staff really knows how to treat people, no matter if you wear a tux or not. Steve Savitt was very helpful and helped me through the whole process of fixing my car. I really want to thank all the staff of lupient Infiniti keep up the good work and the way you treat your customers. More

The sales team took a very low key approach and were sentsitive to our needs and desires. Mike was very knowledgeable, courteous and friendly throughout the entire leasing process. We appreciated the t sentsitive to our needs and desires. Mike was very knowledgeable, courteous and friendly throughout the entire leasing process. We appreciated the time he spent with us in the car reviewing and demonstrating our car's many features and discussing maintenance procedures. More

Second used vehicle purchased from Lupient Infiniti. Five plus years ago, purchased a used QX4 from Mike Lessner. Best car/suv buying experience of my life. The service over the years was excellent with a s plus years ago, purchased a used QX4 from Mike Lessner. Best car/suv buying experience of my life. The service over the years was excellent with a single exception. During those years a woman service writer (can't remember her name) was exceptional. Went looking for a newer used car this time. Wasn't planning to take one home. Obviously did ... a 2007 M35x. Was the equal of a one in Des Moines. Better price, more for my trade-in, and a great experience. Mary was a great salesperson, very patient and pleasant. Ted Gebre(sp) was helpful and patient as well as I debated between two vehicles. Kathy Crupi was incredibly knowledgeable and efficient. The coffee and cookies were good too! An excellent experience and follow-up. Thanks. Tim Johnson More