Jim Lupient INFINITI

I recently was searching for a hard to find VW with tdi. In one day I talked to approximately 20 dealerships. But, one stood out, I called about a 2012 touareg at Lupient Infiniti in Golden Valley MN. I li In one day I talked to approximately 20 dealerships. But, one stood out, I called about a 2012 touareg at Lupient Infiniti in Golden Valley MN. I live in central Illinois approx. 589 miles from the dealership. When I initially called I left a voice mail for Sandy Lange. When Sandy called back within minutes The best car buying experience I have ever had started. While talking to Sandy I felt at ease and comfortable. She knew the car inside and out even though it wasn't their make. She personally had driven the car and answered every question I had. In the conversation we talked about kids, travel, work, I felt like I was talking to an old friend. I made an offer on the car and they accepted the offer. Fast foward to 4 days later I left my home at 2am and drove to Minnesota with a freind that was going to Rochester, MN. Sandy met me picked me up and took me to the dealership. This is where the experience got even better. Sandy made sure I was comfortable if I needed anything after a long drive in the middle of the night. I met Greg Pomish the sales manager, I had never seen a sales manager at a dealership. ( They are the illusive guys that sit in an office somewhere and don't approve any deals) They truly made me feel like I was family. I had an issue with getting my insurance card faxed Sandy gave me her office to make phone calls back home to get the proper paperwork. Then I met with Kathy Crupi the business manager. She explained everything had all the paperwork filled out and ready to sign, even the paperwork for Illinois. I then took delivery of my car which was spotless full of fuel and ready to go. When I left the dealership It was the first time I had bought a car and had ZERO questions in my mind if I had gotten a good deal. To top it all off Sandy checked in with me several times on my drive home to make sure I liked the car and that I was doing ok.. I guess it comes down to this, Would I drive 589 miles each way again to purchase a vehicle from Lupient Infiniti YES ABSOLUTELY!!!!! More

I did an online search, and had never driven an Infiniti. Sandy answered my email quickly, also left a voice mail for me the same day. That is why I came into the dealership. I was considering getting anot Sandy answered my email quickly, also left a voice mail for me the same day. That is why I came into the dealership. I was considering getting another Nissan, which I was very satisfied with, and not necessarily planning to buy an Infiniti. She was professional, pleasant, straightforward, and I totally enjoyed working with her. Her immediate response, great customer service and the fact that you had a car that I really liked that was available made me want to buy it. I never felt any pressure, and had all of my questions answered. I got a fair deal on my trade in and the whole experience was very good!! I would buy another car from Sandy and will recommend her to my colleagues. Infiniti is smart to have Sandy on the team! More

I want to express my total satisfaction buying my new EX37 from Sandy Lange at Jim Lupient Infiniti. What a wonderful buying experience – one of the best I’ve ever received when purchasing a new car. San EX37 from Sandy Lange at Jim Lupient Infiniti. What a wonderful buying experience – one of the best I’ve ever received when purchasing a new car. Sandy was extremely professional making sure my wants and needs in a new vehicle were met and that Jim Lupient Infiniti was the very best place to buy my car. From the moment I walked into the dealership, I knew it would be a great dealership for buying and having my new car serviced. Not only did Sandy earn my business, but the service department earned my respect. It’s all about quality, service, and customer satisfaction as demonstrated by service consultant, Chad Hanley. After owning my new car for a while, I can honestly say I’m even more impressed with its quality, performance, handling, and styling. So yes, I would highly recommend this dealership and Sandy Lange for anyone buying their next new car. Sincerely, Don Shaw More

After running around with insurance I called over to the dealership and I mentioned that I got into a accident and had a few scratches. Jamie Larson (the best) told me to come over right away and they would dealership and I mentioned that I got into a accident and had a few scratches. Jamie Larson (the best) told me to come over right away and they would take a look. The minute I got there Lisa was there to greet me and they looked at my car and said they could fix it right then and there. I watched as they revamped my car along with Jarad into looking brand new and stayed longer than they needed to. Some reviews can seem cheesey but this is one is the truth. There is no better team of genuwine people who care about their customers like they do. Thank you guys so much for everything you do. More

I went into this dealership on or about the 7th of August, 2012. At this point, my trade was valued and a price negotiated. We were about $600.00 off my the trade for my vehicle in order to pull the August, 2012. At this point, my trade was valued and a price negotiated. We were about $600.00 off my the trade for my vehicle in order to pull the trigger and purchase from this dealership - As most saavy consumers I needed some time to think about this purchase; my goal was lowing my payment. Yes I had a 2012 Mercedes trading for a 2012 Infiniti (lease). On the 20th of August I was contacted by the salesman, Jaime Larson, asking if I was still interested or if I had purchased anything yet. I told him no. He stated they would stick by their numbers and make the deal happen. I took an additional 15 days to think about this purchase - On the 10th of September I contacted Jaime and stated that I was interested in purchasing the vehicle if the numbers would still work. He stated he would get in touch with his sales manager and get back with me. He called me and said, "we need you to come into the dealership, we can make the figures work." I went back into the dealership, they again looked at my car - it now had 300-400 miles more - no stratches - SAME VEHICLE - nothing changed. The sales manager told Jaime to come back to me and explain that my car would bring $2,500.00 less now and my payment $70.00 more per month. Are you kidding me?!?!?!?!? After 20 days my car is worth $2,500.00 less - RIGHT - I THINK NOT! 1st of all if my 2012 is worth $2,500.00 less, certainly their vehicle which was STILL ON THE LOT is worth $2,500.00 less.........no of course I didn't expect that. They are a scam. They wasted my time, tried to 'con' me into a horrible deal. If anything changed it was the fact that the Infiniti was now on their lot an additional 20 days, a new month and more aggressive dealer incentives. RIDICULOUS. I have bought 36 vehicles in my day (Am no I'm not that old) and NEVER once have I been treated so poorly. Buyer beware. More

Just bought a 2008 BMW 535xi from Mary and the Lupient Infiniti team. Wonderful from start to finish. great price, great service. Would buy from again in a heartbeat. Thanks Mary! Infiniti team. Wonderful from start to finish. great price, great service. Would buy from again in a heartbeat. Thanks Mary! More

Lisa did an excellent job sharing information about the Infiniti EX. She is knowledgeable, easy to work with, and helpful. She took time to explain the features of the vehicle after I made the purchase. Infiniti EX. She is knowledgeable, easy to work with, and helpful. She took time to explain the features of the vehicle after I made the purchase. Appreciated the time Greg took to value my trade in and also stopping by after the purchase was made to say "Thanks". Cathy in finance did a wonderful job sharing that process. She was thorough and very patient. My experience at Lupient was great. More

Bought an 08 c300 Benz from them & love it.... I had to get it serviced & they got me right in to fix the problem.... also gave me a nice rental car to use while mine was in the shop.... Greg po had to get it serviced & they got me right in to fix the problem.... also gave me a nice rental car to use while mine was in the shop.... Greg pomish is the nicest guy ive ever dealt with by far with my many car buying experiences.... & not to forget all staff members including mike lessner, kathy crupi, connie northrop, greg jones where all exceptional.... A++++ dealership would recommend them to anyone More

Everyone at the dealership was friendly and helpful from the very start. Lisa worked with me on getting a very good price on the vehicle and the follow up both before and aftr the sale has been great. Gre the very start. Lisa worked with me on getting a very good price on the vehicle and the follow up both before and aftr the sale has been great. Greg Pomish the Dealership Manager went so far as to pick me up at the airport on the day I picked up my new car. I could not have asked for better service. I have purchased a number of cars and this has been the best service I have ever had! More

We have had 3 Infiniti sedans and just purchased number 4 - all from Lupient Infiniti. Everyone is professional, friendly, knowledgeable, and above all provide excellent service, which Lupient Infiniti has - all from Lupient Infiniti. Everyone is professional, friendly, knowledgeable, and above all provide excellent service, which Lupient Infiniti has never forgotten in all the years we have been customers. More