Jim Keras Subaru

TOTAL INCOMPETENCE Bought an Outback From Jim Keras Subaru, guys at Subaru Parked my car under a tree that they told me they know drops "matter" that ruins paint. The Bought an Outback From Jim Keras Subaru, guys at Subaru Parked my car under a tree that they told me they know drops "matter" that ruins paint. There were a few scuffs on the doors, at the time of sale they said they would be glad to fix them. Should have been no big deal, turned into a huge mess! First attempt was a waste of time they said their guys could not fix and wanted to schedule with the guys next to the dealership. Okay fine. Returned with car and the other guys did fix scuffs. Unfortunately, the guys at Subaru Parked my car under a tree that they told me they know drops "matter" that ruins paint. It was covered with sticky petals that would not easily come off. reported it to the salesman he said the just come off with a wash. I washed, called back and said they did not come off. They said " yah, they can stain the paint. They did stain it. They then say we can just buff out no worries, trip 3 now. They return my care and it has places on the hood where the paint is chipped down to metal! Now they say they will fill in with touch up paint, all they can do. Now they have an attitude like I am being unreasonable for wanting them to fix the damage they caused twice! Horrible service! Bunch of Clowns! More

Phenomenal Service! From start to finish, the team that helped me was incredible. They were so professional, knowledgeable, and personable. They really made me feel like From start to finish, the team that helped me was incredible. They were so professional, knowledgeable, and personable. They really made me feel like I was the only customer there! I’m brand new to the whole Subaru brand, and they made sure that all of my questions and concerns were addressed. I’m now in love with my Forester! Thank you so much to Josh, Blake, and Vinny who helped with the entire process! More

A good and relatively stress free transaction. I needed a new vehicle quickly and had wanted an Outback for quite some time. Looking at other vehicles solidified my desire for a newer model. I call I needed a new vehicle quickly and had wanted an Outback for quite some time. Looking at other vehicles solidified my desire for a newer model. I called and talked to Caleb Davis to set up a time to come look at vehicles and I had pretty much already found the one I wanted online. I drove from Tupelo, MS on a Wednesday evening with my wife and two young children arriving less than an hour before close. I have very little time and it was my only opportunity to visit the dealership in Memphis. I had let them know about my previous nightmare worthy experiences with car dealers and I must say Caleb and Blake were two very patient guys who took the time to listen and work with me on exactly what I needed to make the purchase. Caleb was very kind and explained many of the newer Outback features and took the time to listen and answer all of my questions. He is very straight forward, which is always a plus. Blake was great to work with and made the financing process as smooth as it should be when spending a significant amount of money. I highly recommend visiting Jim Keras Subaru for your purchase. I'll write an updated review after my first experiences visiting the service department and working out any potential issues that may arise with the vehicle. More

Terrible service department My car had an issue with the key either not coming out of the ignition or locking and not starting. They kept the car for 3 days and told me it didn't My car had an issue with the key either not coming out of the ignition or locking and not starting. They kept the car for 3 days and told me it didn't do it once, this is after it was doing it for me 5-6 times a day. As soon as I leave and stop to get gas, the car does it. I record it on video and call the dealership where Jared in the service department proceeds to tell me that I don't really have an issue, but I could have it towed back in if I want. No thanks, never again. More

Awesome experience at Jim Keras Subaru! We had an outstanding experience with Brian Bates and the Jim Keras Subaru team! We stopped by to browse on a Sunday morning and despite the dealershi We had an outstanding experience with Brian Bates and the Jim Keras Subaru team! We stopped by to browse on a Sunday morning and despite the dealership being closed, Brian took time to meet with us and was a Subaru guru! He gave us a lot of great advice to help us decide on which Subaru was the best option for us and went above and beyond over the next week to make sure we had everything we needed before we relocated across the country in a few days. Highly recommend Brian and the team!! More

Complete confidence I got the best deal for me. Car buying for a single female can be overwhelming. Not at Keras. My team was the bombdiggity. Chris Hitching was my salesman. He made sure I met ever Car buying for a single female can be overwhelming. Not at Keras. My team was the bombdiggity. Chris Hitching was my salesman. He made sure I met everyone I would deal with, and understood every aspect of the process. This is my second Subaru but the first time I ever dealt with Jim Keras dealership. I went in because my headlight was out and I suspected the deal I made on the first Subaru was not as good as it could have been. These guys made sure to get this corrected and I left with a new Outback and a much better deal than I could have imagined. I am still in shock at having had such a wonderful experience. The customer care here is awesome. Subaru school with Bill Blake has been amazing as I had no idea my Outback could do so much. Its a fact here that outstanding customer service does not end once the deal is sealed. Subaru has the highest safety rating and Jim Keras Subaru matches this standard with their customer service. I am so happy I tell everybody this will be their last stop if they are looking for quality service from a car and a Dealership. Love my car and Jim Keras Subaru. Never ending gratitude for this experience. More

Could not have asked for a better car buying experience. We are completely satisfied with every aspect of our purchase from Jim Keras Subaru. Our salesperson, Cole Watson was personable, knowledgeable and We are completely satisfied with every aspect of our purchase from Jim Keras Subaru. Our salesperson, Cole Watson was personable, knowledgeable and professional. We would highly recommend seeking him out. The initial offer turned out to be the final terms of the sale. We were encouraged to research the offer. We did. It was perfectly fair, both on the value of our trade-in offer and the sales price offer on our Forester. There was no need to negotiate. We were offered a manageable range of financing options that accurately reflected the preferences we’d expressed. The final package met our budget goals with no smoke, no mirrors; just a solid, responsive deal. Cole did everything necessary to make the deal efficient for us, and to minimize our travel from Blytheville, AR. Everything was ready for us when we arrived to finalize the purchase. David got us through the paperwork methodically and quickly, but absolutely at our pace. Everything was clear; every question answered. We knew exactly what we were signing and why. We would recommend Jim Keras Subaru and Cole Watson without hesitation. More

Was very happy until. My husband and I had a great experience when we purchased our 2017 Outback. Unfortunately, we didn't have such a great experience when buying a 201 My husband and I had a great experience when we purchased our 2017 Outback. Unfortunately, we didn't have such a great experience when buying a 2011 Forester. We purchased this used car when it was still cold outside. Once it warmed up, we turned on the ac, only to find the car blowing warm air. So we scheduled an oil change for the outback and a maintenence check for the ac on the forester (extended warranty). Outback was taken care of, however, we were told we needed to pay $200 for the forester because they said the ac was working when we purchased it. When my husband asked about this, the staff, instead of taking the high road and admitting they probably overlooked the ac, stood by their claim that it happened after we drove the vehicle home. This is a second car. It's barely been driven. And my husband and I aren't those people trying to get something for nothing. We just want others to do the right thing. It's only fair. Long story short, we paid the money because we do live in the south. This is costing us well over the 200 dollars as we live over an hour away and we will be making 4 trips (and a lot of gas money to boot) to get what they should have checked and fixed before selling the car. I'm not one to use a public forum like this to vent, but I really feel abused by this situation ( and I am a tough old cookie). Oh, and the offer to return the 200 when we go back to buy our next Suburu isn't going to happen. There are other places to purchase Suburu's. More

Outstanding professional service! This was definitely the best car buying experience we have ever had! Our salesman, Chris Hitching, was extremely personable and knowledgeable, and m This was definitely the best car buying experience we have ever had! Our salesman, Chris Hitching, was extremely personable and knowledgeable, and made us feel very comfortable in the search and purchase of our Forester. After purchase, the Encore appointment with Bill Blake was equally helpful in answering our questions and making sure we understood all aspects of the technology and options. we chose. The entire Jim Keras team provided above-and-beyond customer service at every step, and we would highly recommend them to anyone shopping for a new car. More

Very Impressed with entire dealership This is my first Subaru. Everything regarding this car and Jim Karas has gone above my expectations. The buying process was smooth and professional. S This is my first Subaru. Everything regarding this car and Jim Karas has gone above my expectations. The buying process was smooth and professional. Since buying in September I have picked up a nail and brought it in for repair. First off I was shocked that from bringing it in, to driving away might have taken 15 minutes tops. Best thing was since I purchased the wheel and tire coverage I received a new tire and had zero cost for it. Finally I just brought it in for the first oil change and was planning to have the courtesy shuttle bring me to work. As I was dropping it off, the service director said the most I would wait would be 30 minutes! It actually was only 15. Yes, this is my first Subaru, but not my last! More