Jim Keras Subaru

Unacceptable. We were told by Matt in service that the service department had never installed a Trunk Spoiler and they would need an additional few days to install We were told by Matt in service that the service department had never installed a Trunk Spoiler and they would need an additional few days to install the Trunk Spoiler. I was contacted and told that the car was ready to be picked up and got the car home and noticed that the Trunk Spoiler was loose and attached with double sided adhesive tape and that was coming loose on both sides of the Trunk Spoiler. I called Jim Keras Service and made a service appointment and was met by Service Advisor Matt Owens and I showed him the Trunk Spoiler and he didn't have an answer as to why this had happened and had the Service Manager Jim Largue look at it and he told me there was nothing that could be done since the Trunk Spoiler was a bad part and if they order another Trunk Spoiler it would be the same outcome and not fit because it was a bad part. He said that they put the bad Trunk Spoiler on the car because that's what we wanted them to do. We never said we wanted a bad part installed on our new car. It was a Subaru Accessory ordered by the dealership. Who puts on a known bad part on a car, that's my question, and very concerning especially after telling us that they had never installed the Trunk Spoiler before? More

They seemed to genuinely care about meeting my expectations and providing me with the desired car at reasonable price. expectations and providing me with the desired car at reasonable price. More

Service is always great and timely. Appointments were readily available. Waiting room was clean quiet and cool. Appointments were readily available. Waiting room was clean quiet and cool. More

The sales consultant, Zachery Cowan, was great and personable. He answered all my questions. If I have to buy another Subaru I will request Zach as my salesperson. personable. He answered all my questions. If I have to buy another Subaru I will request Zach as my salesperson. More

Dave Ellison was my salesman. He was great. Entire staff went out of their way when ordered car was damaged in shipment. They got me another car similarly equipped. They went He was great. Entire staff went out of their way when ordered car was damaged in shipment. They got me another car similarly equipped. They went above and beyond to make me happy. Outback Touring XT is an awesome car. More

Made it very easy to buy a car Showed how to work it Went to Jim Kara’s because of its outstanding service to Jim Kara’s because of its outstanding service More

Chris and staff were friendly and so informative. Our second urchase there and we will be back Our second urchase there and we will be back More

I've bought 2 cars with them and I have been very pleased each time. Service is always quick and everyone working there is always exceptionally nice. each time. Service is always quick and everyone working there is always exceptionally nice. More

I've never taken my 2015 Outback anywhere else for regular service. And there's a reason for that. Jim Keras Subaru has always done superior work quickly and professionally with super customer servi regular service. And there's a reason for that. Jim Keras Subaru has always done superior work quickly and professionally with super customer service. More

Best experience in buying my Forester and so far excellent service in my two visits. Courteous and fast service. excellent service in my two visits. Courteous and fast service. More