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Jim Keras Chevrolet
Memphis, TN
109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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109 Reviews of Jim Keras Chevrolet
March 06, 2017
Outstanding Customer Service Tim Muse and Jose Martinez were great to work with, informative and accommodating. It was a very pleasurable car buying experience. There was no press Tim Muse and Jose Martinez were great to work with, informative and accommodating. It was a very pleasurable car buying experience. There was no pressure. Jose showed me all the trucks I inquired about and answered all the questions I had. Tim was on the ball and we finished the paperwork in a speedy but thorough manner. No complaints! More
by WTFrese
Employees Worked With
Jose Martinez, Tim Muse
February 16, 2017
Great Customer Service in Service Department Tim was very professional, courteous, and was focused on customer service. He was thorough about what service was needed on my vehicle, going over th Tim was very professional, courteous, and was focused on customer service. He was thorough about what service was needed on my vehicle, going over the details with me before anything was started. I appreciate his focus on delivering quality service as well as ensuring that my visit was timely. More
by Amy
Employees Worked With
Service Department
February 15, 2017
Great Customer Service Team Please know that when you visit Jim Keras on Chevrolet they will always go the extra mile to help the customer. My prior and past experience has been Please know that when you visit Jim Keras on Chevrolet they will always go the extra mile to help the customer. My prior and past experience has been nothing but fabulous whenever I make a visit there. I always see Steve's smiling face and Vaughn Kearney greeting me in a timely manner when arriving, not to leave the other guys out that I chat with but still have not learned their names. Everyone is always so fabulous. Even in the waiting room they always have hot fresh coffee and cold bottle of water. More
by FRABABYCAKES
Employees Worked With
Vaughan Kearney, Service Department
February 14, 2017
Great first experience. I've always driven older cars in the past that I serviced myself. I purchased a newer car principally for the fuel mileage, I bought used and purchase I've always driven older cars in the past that I serviced myself. I purchased a newer car principally for the fuel mileage, I bought used and purchased an extended warranty at the time of purchase. I had a few issues come up with the car that I thought would be covered under the warranty and took the car in to have it checked out. The service adviser, Vaughn Kearney was personable and attentive as I described the issues. Everything was covered under warranty and done in a very timely manner. This is the first experience that I've ever had as a client of a dealership service department and I have to say that I was very satisfied. More
by robdaddy
Employees Worked With
Vaughn Kearney
December 10, 2016
Purchase experience - RAM Truck This was the best car buying experience in my 58 years! Walked in, met George Gully, test drove the truck, came back and told him what I would pay. H This was the best car buying experience in my 58 years! Walked in, met George Gully, test drove the truck, came back and told him what I would pay. He showed me what they had invested in the truck which was close to my offer - so we agreed to a small profit for Jim Keras and deal was done with a hand shake! Closed the deal with Me K - also a tremendous representative for dealer! AWESOME!! More
by Richard H
Employees Worked With
Mr K, George Gully
November 03, 2016
poor customer service The finance managers nor the sales manager will take or return a call after purchase of your vehicle to resolve issues pertaining to their screw up. i The finance managers nor the sales manager will take or return a call after purchase of your vehicle to resolve issues pertaining to their screw up. i left several messages over 3 days and had a salesman go into the managers office but the manager would not return my call. We had to lie to get someone on the phone to answer our question. I would never recommend this dealership to anyone because they do not care about their customers after the purchase. Very poor customer service. More
by notsettlin
Employees Worked With
Tim Muse. Luke.
September 12, 2016
No communicarion I have a engine light on my car and was told they would check the code and tell me what the problem is. That was 3 hours ago and nothing yet. How long I have a engine light on my car and was told they would check the code and tell me what the problem is. That was 3 hours ago and nothing yet. How long does it take to check a malfunction code More
by Grumpy
Employees Worked With
Service Department
December 01, 2014
Service I had two different flats two days in a row. Matt and Trey were great on getting me in and taken care of when I called almost in tears. Both days they I had two different flats two days in a row. Matt and Trey were great on getting me in and taken care of when I called almost in tears. Both days they had a loaner car there and waiting before I got to the dealership with my car. Tim Miller, service consultant, dealt with me both days and I have to give him tons of credit! I am not a patient person and I go straight to panic mode. He was fantastic at keeping me from spontaneously combusting. The ONLY complaint (and very minor) that I have is no one cleaned the tires or rims after putting the new ones on. Both times. Other then that I have nothing but great service. More
by Lebeebe
Employees Worked With
Matt McEarchen, Tim Miller (Service Dept) , Trey Gray
July 11, 2014
Great Service Marcus Wiggins is a hard worker. There was a recall on my camaro - the key. He went above and beyond to make sure I was satisfied and could get the ca Marcus Wiggins is a hard worker. There was a recall on my camaro - the key. He went above and beyond to make sure I was satisfied and could get the camaro and even threw in some extras. Thanks Marcus! More
by jeffes3
Employees Worked With
Marcus Wiggins
July 09, 2014
Perfect Salesman Marcus Wiggins was friendly and a hard worker.. He made sure I got the car that I wanted.. I would recommend anyone who is looking for a car to go see Marcus Wiggins was friendly and a hard worker.. He made sure I got the car that I wanted.. I would recommend anyone who is looking for a car to go see him... Thanks Marcus More
by keyholland
Employees Worked With
Marcus Wiggins
