Jim Hudson Toyota

overbooked made an appointment three days in advance to get a light bulb replaced on passenger fog lamp. got to my appointment and was told there was a 2 1/2 hou made an appointment three days in advance to get a light bulb replaced on passenger fog lamp. got to my appointment and was told there was a 2 1/2 hour wait if I was waiting for the vehicle. I said I have an appointment, same answer. told the guy to walk to the parts counter and get me the bulb and I'd change it myself in 30 seconds or less. sat in the waiting room an hour to get a bulb replaced when I had an appointment. I realize we're in the south but that was ridiculous. need to manage appointments before walk ins. have someone doing the quick fixes all day while other techs do the harder jobs. More

Great people very friendly Iam a single mother. They were very helpful in finding a vehicle that best fit my budget. Steven Arnold was very understanding and caring. I will def Iam a single mother. They were very helpful in finding a vehicle that best fit my budget. Steven Arnold was very understanding and caring. I will defiantly recommend this dealership to family and friends. Kendra Kirby More

Great Service I was very please to have a service man review my problem in a timely fashion and give me the results I want to hear at no cost to me. How many times I was very please to have a service man review my problem in a timely fashion and give me the results I want to hear at no cost to me. How many times does that happen. Being a loyal customer of Jim Hudson Toyota has it's rewards. More

Awesome Everyone there is so warm and welcoming. I watched all of the employees treat the guest like family. I will definitely be bringing my car back. Thank Everyone there is so warm and welcoming. I watched all of the employees treat the guest like family. I will definitely be bringing my car back. Thank you Jim Hudson Toyota. More

Amazing customer service. What a group of professionals. Had to have our Prius towed from a garage for warranty repairs. We were immediately notified when the vehicle was recei What a group of professionals. Had to have our Prius towed from a garage for warranty repairs. We were immediately notified when the vehicle was received by tow truck. What a relief. An appointment had been scheduled on 8/2/16 for the next afternoon. We were kept informed every step of the repair process. I didn't have to baby sit this service dept. like most. We were notified when the repairs were completed and picked up a freshly cleaned and washed and repaired vehicle. They made the repair process so easy for us. That's the way customers should be treated. Thanks for the great service. More

Vehicle Service It was time for our regular maintenance on our new Rav 4. Setting up the appointment was fast and easy. Jerry Lankford was great to work with and c It was time for our regular maintenance on our new Rav 4. Setting up the appointment was fast and easy. Jerry Lankford was great to work with and courteous. He made sure that the car was clean and washed when finished. We have always been very satisfied with the service we have received from Jim Hudson and will continue to purchase vehicles from them in the future. Thanks Terry and Lorie More

Very service oriented and professional My car was having recall service done. The service personnel were attentive, knowledgeable and responsive. It was a great experience! I'd visit their My car was having recall service done. The service personnel were attentive, knowledgeable and responsive. It was a great experience! I'd visit their service department again! More

Scheduled Maintenance The service department strives to complete work at reasonable costs compared to other venues. They perform a check list to make sure things are good. The service department strives to complete work at reasonable costs compared to other venues. They perform a check list to make sure things are good. More

Honest and helpful My service liaison noticed as soon as he walked over to my car, the wrong size tires were on my highlander (unfortunately put on by JH service over a My service liaison noticed as soon as he walked over to my car, the wrong size tires were on my highlander (unfortunately put on by JH service over a year ago). He had my service and tire change done within the 90 minutes I had available and even credited part of bill since Toyota had originally made the error. It's closer for me to have my car serviced at the west Columbia dealership, but I refuse to leave JH service. Their team has taken great care of my highlander hybrid and I for over 5 years now. More

Great Service We were experiencing issues with the steering on our 2008 Avalon. The folks in the repair shop at Jim Hudson diagnosed our problem as needing a new r We were experiencing issues with the steering on our 2008 Avalon. The folks in the repair shop at Jim Hudson diagnosed our problem as needing a new rack & pinion. This work was done on a very timely basis, drop off Friday afternoon and pickup on Saturday afternoon. Two weeks later we began to hear a strange noise that sounded as if the power steering pump was failing, so we returned to see what the issue was this time. After a quick diagnosis it was determined that the rack & pinion was leaking again. The service advisor let us know that the issue was related to the previous work that had been done; therefore it was completely covered undedr warranty. What a pleasant surprize to see a dealership stand behind their work and replaqce the parts and labor at no additional charges. Great job Jim Hudson!! Thats why we own (2) Toyota's and have the serviced at Jim Hudson. More