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Jim Hudson Toyota
Irmo, SC
1,095 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,095 reviews
August 25, 2016
Consistent High Quality Service I have had several Toyotas serviced by this dealer since 2010 and have been a consistent Toyota owner since 2001. I purchased my last car from anothe I have had several Toyotas serviced by this dealer since 2010 and have been a consistent Toyota owner since 2001. I purchased my last car from another Toyota dealer and I let them service the vehicle for two years before bringing it to Jim Hudson. There is just no comparison between the service departments. The quality of service at Jim Hudson Toyota has always been first rate and I never have had a surprise charge at the end of the visit. Interactions with Hudson's service employees have always been positive, particularly with Mike Crocker. More
by jmewbo
Employees Worked With
Mike Crocker
August 25, 2016
Jim Hudson service people are always friendly and helpful!! They always address my service needs in a friendly and helpful way. They give me options and pricing so I can make a decision> . Couldn't ask for bett They always address my service needs in a friendly and helpful way. They give me options and pricing so I can make a decision> . Couldn't ask for better people or service. More
by Dave425
Employees Worked With
Jerry Kilgo
August 25, 2016
Repairs I could probably gripe about how long it took to fix something, or that wrong parts were ordered causing it to take longer. But, I had a Jeep in a Toy I could probably gripe about how long it took to fix something, or that wrong parts were ordered causing it to take longer. But, I had a Jeep in a Toyota dealer and they were honest mistakes. That being said, I had a cracked radiator that I brought in for repairs. The wrong radiator showed up and they weren't able to get it fixed until after the weekend. They were genuinely concerned and provided me a rental free of charge for the duration. On the way home from picking it up, I overheated. I took it back and it was the thermostat (not part of what I was getting fixed). They changed the thermostat, not charging me for extra labor, and I was on my way. Bottom line, even though it could have been a bad situation, the service department handled everything very well and I will continue to take my Jeep to Toyota for maintenance. More
by Jeeper485
Employees Worked With
Chip Geiger
August 21, 2016
My car was having an issue that could not be resolved I was pleased with the timely manner in which it took to find the problem and resolve the issue. I would highly recommend Jim Hudson to friends and fa I was pleased with the timely manner in which it took to find the problem and resolve the issue. I would highly recommend Jim Hudson to friends and family. More
by carwoman, LaTonya123
Employees Worked With
Mike Crocker
August 20, 2016
Good Service Visit They were very accommodating during my service visit. Total repair time was less than estimated. Their communications on issues with my car were str They were very accommodating during my service visit. Total repair time was less than estimated. Their communications on issues with my car were straight forward and understandable. More
by bradley.j1994
Employees Worked With
Can't remember name, was male, not one of those listed above, was working on August 13.
August 20, 2016
Trust is important I had my car serviced on 08/17/16 - 15,000 mile maintenance check. As is my preference, I paid for an oil change which I do every 5,000 miles. 08/18/ I had my car serviced on 08/17/16 - 15,000 mile maintenance check. As is my preference, I paid for an oil change which I do every 5,000 miles. 08/18/16 the low tire pressure indicator came on prompting a call to have the tires checked. The Service Advisor was Chip Geiger who was polite, courteous, but not very informative when it came time to leave - no explanation of what was found, why it might have happened, etc. Given that the car was serviced two days prior in which tire rotation was performed and tire pressure checked, etc., it seems odd that two days later the tire pressures were low. I realize that "stuff happens", but a low pressure light indicates a significant drop in pressure from the standard. Also, it brings up questions with respect to whether other maintenance was correctly performed. I have no evidence that those checks weren't performed, but at least one obviously wasn't and that was the tires. There has to be a large measure of trust between a dealer who takes your car into an inner sanctum far from sight and the customer who requested the service to be performed. Little minor problems like this create a less than optimal relationship going forward. It also doesn't help when the Service Advisor can't find your car after servicing. More
by Tom Francis
Employees Worked With
Chip Geiger
August 18, 2016
Oil and filters Bob B was my service writer and he was very professional. His service staff fixed my tire, changed my oil and did a filter check. He recommended repl Bob B was my service writer and he was very professional. His service staff fixed my tire, changed my oil and did a filter check. He recommended replacement next time. I stayed in the service waiting room and read my email. He asked me if I wanted him to run the car through the car wash. Of course I said yes. More
by rfblackwell
Employees Worked With
Bob B
August 18, 2016
Oil change sticker vs. Scheduled maintenance sticker I have had overall favorable experiences in the service department. The last 2-3 times that I took my car in at the 5k post oil change interval, I wa I have had overall favorable experiences in the service department. The last 2-3 times that I took my car in at the 5k post oil change interval, I was not informed that i in fact had up to 10k miles between oil changes. Hmmm..The window sticker or service attendant in the past failed to make it clear. I suggest encouraging the staff to not change oil "too early", or add an updated oil change sticker to the window. I have discussed this with the management and hope it can change for the better. Specifically I thank the new service attendant for questioning why I wanted a synthetic oil change before it was "scheduled". More
by PamelaB
Employees Worked With
Chip Geiger
August 15, 2016
Regular Maintanenace When I arrived I was promptly greeted and my Highlander was services promptly. Everybody was professional and courteous. Will come back for any serv When I arrived I was promptly greeted and my Highlander was services promptly. Everybody was professional and courteous. Will come back for any service for my Highlander! More
by Rick
Employees Worked With
can't remember
