Jim Hudson Toyota

One of the Best! I went to purchase a car and had my own financing, but while waiting I accepted an offer from the finance manager to see if he could find an even lowe I went to purchase a car and had my own financing, but while waiting I accepted an offer from the finance manager to see if he could find an even lower rate. Well, he did which lowered my interest rate by 7%! Amazing! Several associates attended to my every request, need or question. From my initial internet search of inventory, test drive, the finance dept and out the door I must recognize Tom, Eric, Sheldon, Jamie and Sly for an awesome customer experience, the likes of which shall not be forgotten. Thank you! To top it off, I'm entered into their 10/10/10 drawing for $10,000 this December. If you work or go to USC and are looking for a great vehicle with quality customer sales and service, then look no further. You'll find it at Jim Hudson. More

My father was presented a contract for a demo Toyota as a new Toyota. The salesman made no notation of the mileage or condition as a demo. When he called them out on it all they could say was we can't lower new Toyota. The salesman made no notation of the mileage or condition as a demo. When he called them out on it all they could say was we can't lower the price. After several email exchanges and repeatedly telling Todd Sheppard that I was not upset about the price, I was upset about the misrepresentation of the vehicle and the unscrupulous sales practice. He continued to apologize over his own fair price. I can only imagine what other deceptive practices they may employ. More

Horrible management team! Go elsewhere...RUN! General Sales Manager, Leo Luna, has an EGO too big for his own good and extremely rude. They are so concerned about Mr. Hudson and wanting praise fo General Sales Manager, Leo Luna, has an EGO too big for his own good and extremely rude. They are so concerned about Mr. Hudson and wanting praise for what they 'believe' is a great deal! Wake up. When you had to be asked to leave the office for your unprofessional behavior towards a customer, my son should have walked away from your dealership. By word of mouth and internet many people will hear what kind of team Mr. Hudson has working for him! ADVICE....stay away!!! More

Awful experience The way they handle the sales to the financial part to was awful. They knew were where buying two Highlanders one for my mom one myself the finance ma The way they handle the sales to the financial part to was awful. They knew were where buying two Highlanders one for my mom one myself the finance man was soooooo rude we asked for our down payment back and they said no our deal was not done we had not signed ANYTHING yet. to keep from losing money my mom bought the suv I went else where and SAVED $$$$ almost 9,000 More

Poor service I had $1200 worth of work done including an oil change. Upon picking up the vehicle, the maintenance required dash light was still lit and not reset a I had $1200 worth of work done including an oil change. Upon picking up the vehicle, the maintenance required dash light was still lit and not reset and the oil change sticker had not been updated so the question is was the oil change done? I called and they put me into an answering machine due to the person being on vacation even though he was on vacation when I picked it up and PAID for it so I should be able to discuss this issue with any other agent since taking my money wasn't an issue the day before. I ended up having to go back to the service department to get this resolved. Poor attention to detail. They had time to place a "Thank you" sign on the dash but not complete the proper service sequence. More

Terrible Service Center I have taken my vehicle to Jim Hudson Toyota multiple times for service in the past few years. Almost every time I have done that, I have had to retu I have taken my vehicle to Jim Hudson Toyota multiple times for service in the past few years. Almost every time I have done that, I have had to return to the dealership to have some repair finished, because it wasn't done or finished correctly. This is very inconvenient, and it takes up a great deal of my personal time. Most recently, I had to replace a my cooling fan, which broke and punctured my radiator as well. Because one of the radiator hose clamps was not sealed properly by the technician, my vehicle's cooling system was compromised, which in turn caused my engine's head gasket to fail due to the engine running hot. Upon returning to the dealership, to have them fix the issue that they caused, which helped to escalate the head gasket failure, I was told that I would have to pay for their incompetence. The dealership has continued to insist that there was once a recall on the head gasket for my vehicle, and they insist that I pay for their mistake from the original repair. While I understand that some parts of a vehicle can be on recall due to a risk of potential failure, that does not always happen with every recalled part. Furthermore, I do not believe that I should have to pay for something that broke on my vehicle as a direct result of their incompetence, especially when there was nothing wrong with my engine when I took it to them in the first place. In addition to this, I was also told that I would be issued a rental car/truck to drive back and forth to work while my vehicle was being repaired, however this has never happened, and they have had my truck for about two months. Furthermore, I would also like to add that the managers of this dealership are very difficult to get in touch with if you have any issues that need to be addressed with them in particularly. And they also consistently fail to follow up with you if they say they will do so at any given time. In conclusion, I do not recommend using the service department at Jim Hudson Toyota, because the repairs may not get done accurately, and you will find that you have to keep returning for issues that were caused by them. They will also try to have you pay for repairs to your vehicle that should be covered by them. As a result of what is going on with my particular vehicle, I am beginning to seek legal counsel to potentially resolve the issue that I have with the dealership, and if I am unable to do so, I will most certainly never do business with JHT ever again! ***Update*** After posting this review two nights ago, I was contacted the next morning, and was informed that the dealership would not do anything more to resolve this issue. Therefore, I was told to come and get my vehicle bluntly. So today I managed to pay for and have the vehicle towed to another dealership's service center, where I feel very confident the work will get completed correctly the first time. I merely want everyone who reads this review or others like this, to know what I have experienced over the past couple months, which have been awful because of this situation. Please do your research regarding dealerships and their service centers before you do business with them. More

They cant do what they promised and are giving me run around I purchased a new Tvehicle on 30 November. During the purchase I made it clear that I am active duty Military and wanted to register the vehicle in A I purchased a new Tvehicle on 30 November. During the purchase I made it clear that I am active duty Military and wanted to register the vehicle in Alaska (which is my state of residence). The finance manager John was a little confused at the process but assured me that they would figure it out and it wouldn't be an issue. I picked up the vehicle the following day and the saleman transferred my Alaska plates from my trade in to the new vehicle. A couple days later I looked on the Alaska DMV website and saw it said Alaska doesn't allow you to transfer plates. I called and spoke with the finance manager on 8 December and he said they had issues with the registration because Southeast Toyota Finance (the finance company on my contract) could not finance a vehicle in Alaska. Then he suggested I register the vehicle in South Carolina and then go and change the registration to Alaska. I told him again I would NOT do this because that would cost me thousands of dollars in taxes. Quite honestly the fact that he suggested that shows how shady the business is. When I said this he said that I would need to call someone in the registrations department on Monday. On 10 December I called and spoke with the registrations person. She said she would research the issue and if you cant transfer plates she would overnight a temporary tag. I made it clear with her that I absolutely did not want the vehicle registered in South Carolina. I did not hear anything from her all week. So on 14 December my wife called and spoke with them, she was told that they checked with the Alaska DMV and the transfer was fine but the issue was that the finance company doesn't allow registering a vehicle in Alaska. She said a finance manger could call us back to discuss. A few hours later I called the Alaska DMV and the lady told me Alaska absolutely DOES NOT allow license plate transfers. I have been trying to get in touch with a fiance manager but keep getting voicemail. I left a message but haven't heard anything yet. So for the last 2 week I have been illegally driving around an unregistered vehicle with a license plate from another vehicle. Now that I have confirmed its illegal, I can not drive my vehicle. More

Incredibly HAPPY!!!!! We are so pleased with our new car! Brandon Mathias went out of his way to help us find something that we could afford & with the help of Eric Peterso We are so pleased with our new car! Brandon Mathias went out of his way to help us find something that we could afford & with the help of Eric Peterson we got it & we are beyond happy! We are both so grateful for all of their help!!! We absolutely recommend Jim Hudson Toyota!! Thank you both!!! More

Doug Morrison is your POC at Jim Hudson Toyota It is my sincere pleasure to write to you today to express my sincere appreciation and to document the exceptional customer service provided to my wif It is my sincere pleasure to write to you today to express my sincere appreciation and to document the exceptional customer service provided to my wife and I by Mr. Doug Morrison. My wife and I purchased two Toyota vehicles through Jim Hudson Toyota and did so because of the due diligence, keen attention to detail and impeccable communication, superb customer service skills and prompt follow through provided to us by none other than Mr. Doug Morrison. To quickly summarize, negotiations were completed via a series of e-mail and text documents. I provided a detailed summary which clearly depicted the many variables (VIN numbers for trade-ins, credit score, specifics for both vehicles). Out of seven (7) Toyota dealerships between Florence, SC and Atlanta, GA, Mr. Morrison was the only sales associate who took me seriously and provided me with the information I requested via e-mail and text to move forward without requiring me to come into the dealership. According to Doug, he said quote “Yeah, I read what you wrote and it made sense”. Doug provided the information needed to make a sound business decision and my wife and I came in on our own in a measure of good faith. A funny anecdote, while your competitor “Fred Anderson Toyota” e-mailed me asking if they were responding at a favorable pace, the deal with Jim Hudson Toyota was already completed. My wife and I cannot thank Doug enough for his service as a Veteran and for the quality experience which he provided. Let Doug provide you the service he provided to my wife and I. Call him at 803-269-2547. One call does it all. More