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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,149 Reviews

2,149 Reviews of Jim Hudson Lexus - Service Center

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March 25, 2021

Sean was excellent in service. Really knows how to take care of customer. Explained every detail in plain English so the issues were easy to understand More

by Jhall009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Locklear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Jim Hudson Lexus responded

Your feedback means so much to us. Thanks for leaving Jim Hudson Lexus of Columbia a review!

March 25, 2021

Erik is such a pleasure to work with. He’s not too pushy about getting services and is mindful of price. I trust him when he recommends what work must be done. Service was great also as my car runs great. More

by Ms Clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to review us! We are proud to have earned your business and happy to hear that you had such a successful experience working with Erik. Drive safely, and we hope to see you again at Jim Hudson Lexus of Columbia!

March 24, 2021

Most pleasant service department ever! My advisor and everyone on staff was helpful, professional and kind!! Reginald was so kind. And since Shaun had to go to lunch, he did not make me wait. Another adv More

by Ruth Padgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to review us, Ruth! We appreciate your business and are thrilled to hear that Reginald went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Jim Hudson Lexus of Columbia down the road!

March 24, 2021

The service is always excellent and fast. I came in for one item, but they found some other items that need attention so they made the necessary repairs. Thanks guys. More

by willie m leathers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Stratford
Mar 24, 2021 -

Jim Hudson Lexus responded

Thank you for your continued business and your confidence in our team. We are always happy to help here at Jim Hudson Lexus of Columbia!

March 22, 2021

My experience is always amazing. My wait was a little longer than usual but the lounge is nice and makes the time go by fast. More

by andrena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Hudson Lexus responded

Andrena - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you back next time!

March 22, 2021

Always a pleasant experience when bringing my Lexus in for service. Really like the comfortable work space and snacks so I can work while I wait. More

by LexusService
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such an exceptional experience working with the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you again down the road!

March 21, 2021

GREAT SERVICE CARING AND FAST. THEY WORK WITH YOU AND DELIVER AS AGREED. CLEAN AREA AND AMENITIES MAKES FOR A GOOD EXPERIENCE. WELL DONE. THANKS More

by AJG Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to leave us a wonderful review. We appreciate your business here at Jim Hudson Lexus of Columbia!

March 20, 2021

The service was wonderful from the time I pulled up to the service until I left. Everyone was so polite and professional. Tanner went above and beyond his service was just excellent. More

by Orabgunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Jim Hudson Lexus of Columbia, and we will certainly let Tanner know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 19, 2021

This is our third Lexus and Jim Hudson has provided excellent customer service. Shaun Crosier has always informed me of everything that was taking place with my vehicle once it was at the shop: explai More

by Franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Jim Hudson Lexus responded

Franco - Thank you for taking a moment to share this fantastic feedback with us! Nothing makes us happier than knowing our customers are receiving the 5-star treatment we expect for them and we're glad to see that Shaun takes excellent care of you. We'll be sure to let him know you always appreciate his help. See you next time! -The Jim Hudson Lexus of Columbia Team

March 18, 2021

The staff were very professional and provided good service. The only complaint I have was I reserved a loaner car and when I arrived, I was told there were no loaners available even though I was suppo More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len who serviced the car
Mar 19, 2021 -

Jim Hudson Lexus responded

Mike - I apologize for the mixup with regard to your loaner vehicle. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. Please reach out to the General Manager Robert Yeomans if this happened again in the future as sometimes we have loaners which were not returned as promised and we will find another solution as we always want you satisfied. We appreciate your understanding here and thank you for taking the time to share. If there is anything more we can do to assist you or improve your visit, please feel free to reach out to me directly. Best, Julie Plyler - Customer Relations Manager - 803-754-9500

Mar 19, 2021 -

mike responded

Thank you for addressing the situation. Your prompt response was appreciated. Mike

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