Jim Hudson Lexus - Service Center

It was a great experience! The staff especially Shawn Crosier were always helpful! Even the attendants in the service lane were helpful! I recommend this service department! My car is always cleaned nice Crosier were always helpful! Even the attendants in the service lane were helpful! I recommend this service department! My car is always cleaned nicely upon my visit and from sending me a video of the inspection to handy snacks and drinks always on hand everything is first class More

Eric Due gave us wonderful customer service when we took at in for routine maintenance. at in for routine maintenance. More

Melvin is an excellent service rep. Jim Hudson is lucky to have him. Smooth service visit. to have him. Smooth service visit. More

Had my car in for the first service. Representative was very knowledgeable and attentive to my requests. Device performed in a timely and professional manner. very knowledgeable and attentive to my requests. Device performed in a timely and professional manner. More

Great service and service providers. Friendly, knowledgeable team!! I appreciate the attention to detail. I will definitely recommend this dealership to friends and family. knowledgeable team!! I appreciate the attention to detail. I will definitely recommend this dealership to friends and family. More

Great service and service providers. Also clean loaner car. Excellent feedback once service completed. Very professional. car. Excellent feedback once service completed. Very professional. More

Tanner was Terrific. He kept me posted on my car.. was polite and friendly Would recommend Lexus for great service was polite and friendly Would recommend Lexus for great service More

Arrived mid way in our trip from Charleston SC to Cashiers NC as warning light came on to check engine. It then began to flash so detoured to nearest Lexus Dealer, Hudson in Columbia. Eric Due was ou Cashiers NC as warning light came on to check engine. It then began to flash so detoured to nearest Lexus Dealer, Hudson in Columbia. Eric Due was our service writer. He convinced us to do our 50k mile service while they searched for the problem, & assured us we’d be back on the road in 2 hours or less. It ended up taking 3 & 1/2 hours & the problem was a loose gas cap. I learned at the end they knew it was the gas cap quickly. First Eric knew we were traveling, my & I plus our dog. They could have gotten us back on the road in a few minutes, they charged us $684.00 for the whole process significantly more than the 50k mile maintenance cost us at our regular dealer. The last time I had a problem while traveling, several years ago, we stopped at Nally Lexus in Atlanta who had us in & out in 30 minutes would not charge us, said it was the Lexus way to treat their customers. Finally I had to track down Eric to retrieve my car so we could get back on the road only to find my car just sitting in the service bay with no one around. Finally found another Service writer to find Eric & retrieve my car. More

Danil was very professional and very helpful; He got us in and out in a timely fashion. We will definitely go back there. in and out in a timely fashion. We will definitely go back there. More

Respectful, professional, efficient, accommodating, knowledgeable, customer centric, a model and standard for others providing a service for customers knowledgeable, customer centric, a model and standard for others providing a service for customers More