Jim Hudson Lexus - Service Center

I had an appointment for 2:00 to get an oil change, tire rotation and check of my brakes, and a re-repair of an issue previously worked on (back seat latch). At approximately 4:00 I was told that I needed rotation and check of my brakes, and a re-repair of an issue previously worked on (back seat latch). At approximately 4:00 I was told that I needed new front break pads and my front rotors resurfaced. I was told that the brake work would take an additional hour. The hour came and went. When I went to check on the from the garage viewing area, I found that my GX460 was still on the rack and nothing being done. I went you my service advisor and, after he investigated, found out the bits on the rotor resurfacing machine had to be replaced.- delaying the resurfacing. After more time went by and I saw that the mechanics had gone for the day, I went to my service advisor and he, after realizing the mechanics had in fact left, offered me a loaner to drive home and my car would be delivered to me. While this service was appreciated, I would have preferred not to have spent hours at the dealership and instead hove received regular updates on the repair status so I could have gotten the loaner sooner and not waisted 4 hours of my time sitting at the dealership. More

Sam provided excellent service for our 2021 Lexus GX 460……. He is a very good Associate at Jim Hudson Lexus ….. 460……. He is a very good Associate at Jim Hudson Lexus ….. More

Sam in service is great, as is tech Ashanti. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. Waiting area is clean with great snacks and they work fairly quickly, even on a Saturday. More

They are professional. I am always informed of the time it will take to service my Lexus. I am always informed of the time it will take to service my Lexus. More

Melvin was excellent in dealing with my vehicle issue. I had an excellent experience due to his professionalism. I had an excellent experience due to his professionalism. More

Took my 2018 es350 for its 70000 mile service the folks at jim hudson Lexus did a fantastic job performing a complete inspection of my car they changed the motor oil and topped off the fluids. Erik was ve at jim hudson Lexus did a fantastic job performing a complete inspection of my car they changed the motor oil and topped off the fluids. Erik was very professional and did a good job explaining the work that was done and going over the extended warranty package. More

The service received was great. . Colby did a wonderful job, giving me options and explaining recommendations. . Colby did a wonderful job, giving me options and explaining recommendations. More

Wonderful customer service with Erik Flexibility during the electrical outage and getting my car in and out in a favorable time span the electrical outage and getting my car in and out in a favorable time span More

Tanner was very helpful in getting my car to the service attendant Great service But attendant missed something under the front of my car. Took trip to Augusta and had to go into Lexus dealer shop to re attendant Great service But attendant missed something under the front of my car. Took trip to Augusta and had to go into Lexus dealer shop to repair and fix the air pressure in my tire. 31 front. 39 in two and 40 In other. More